Last post on Feb 05, 2013 at 2:19 PM
You are in the Chevrolet Traverse
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Chevrolet Traverse, Heating / Cooling, SUV
#1 of 3 Traverse air conditioner problems
Jul 18, 2011 (9:58 am)
We have a 2009 Traverse and are having problems with the air conditioner. I posted on the Acadia forum as someone else had started a thread with the same problem. We bought the car new Feb 2009 (2 1/2 years) and it has 55,500 miles. The problem started about 90 miles into a trip the face vents stopped blowing air although the fan speed or no other controls were changed. I stopped the car for about 20-30 minutes to check fuses, leaks, etc and when we started back up the fan came back on. Only there was a weird noise coming from just in front of driver's side dash. After a 4-5 minutes it stopped. We noticed the air started blowing warm. When we reached our destination since there was no GM dealer in the town I took it to a reputable shop that was recommended by 3 auto parts stores. The shop had been in business for over 30 years I believe. After the tech checked it out he found the problem was with the evaporator. Since he knew this was an expensive fix he had another tech check it out also and the second tech found the same problem. This was a labor intense job that involved among other things removing the dash. It would be at least an 8-10 hour job and be over a $1000. He said on a 2 and 1/2 year old vehicle there is NO WAY an evaporator would go out no matter how many miles it had. He advised me to take it back to the dealer even with it out of warranty. I called and spoke with the service manager at the dealer and he said they could not do anything that I would have to contact GM customer service to get a . I have an appointment to go to the dealer tomorrow to have it checked out. It was mentioned on the Acadia forum that once you are assigned a representative and have a claim number you are STUCK with that rep. If you ask to speak with a supervisor or try to appeal it to the next level you can't do so because it is counted against them and they want everything handled at the initial level. has anyone else had a similar problem with their A/C or and guidance about GM Customer Service? Thanks for ANY advice. Shooter
#2 of 3 Re: Traverse air conditioner problems [shooter5743]
Jul 26, 2011 (7:36 pm)
I have started noticing my air conditioned doing weird things lately so I think I will have my dealership look at the evaporator as well. But I have been dealing with customer service issues for two years since I bought the car. You are right you cannot get to a supervisor to save your life. I have asked for a new car or to bought out of this one 6 times. My major problem is my car eats steering gears. they have surpassed this car being a lemon but will not let me speak to anyone high enough up the food chain to get anything accomplished. Good luck with "customer service"
#3 of 3 Re: Traverse air conditioner problems [shooter5743]
Feb 05, 2013 (2:19 pm)
I to am having the same problems with my 09 Traverse. It has been the shop three times which which was resolved each time only temporarily. I am again having the same problems only issue is it is off warranty. This time I am being told the hvac system is sticking and has to be replaced. Previous fixes where resetting the hvac system then next couple visits the ac controls were replaced. I asked the dealership if GM would cover it since it is the same problem. Problem I am getting now is they diagnosed it with a temp door actuator failure. Dealer said it is a different component then what was previously replaced so no assistance. I am currently in communication with the warranty center trying to get it resolved but do not think it looks good. I have been looking at various post with this issue and it is clear their is something wrong with this ac system on the lambada vehicles. It is clear GM needs to do a recall on this vehicle. Good luck!