Last post on Sep 10, 2011 at 7:43 PM
You are in the Chevrolet Equinox
What is this discussion about?
Chevrolet Equinox, SUV
#5 of 8 Re: 2011 Dealer Holdback - Equinox [kyfdx]
Aug 31, 2011 (10:23 pm)
Oh I disagree when you say "no customers care about how much I do or dont get paid". When a customer worries the dealer is making to much money with or without holdback they are worried about my pay as well.
I have no problem selling cars and many times do get them to pay more not with tricks but good repore building and customer service. Many customers dont mind paying a little more for good treatment and honesty.
It seems to me there are many more customers who are going to Walmart the auto industry. That means more supplied parts being assembled outside the US. Walmart has good intentions but the consequences of jobs being lost are real. It already is happening inn the US auto industry. Dont get me wrong, the customer deserves the best deal based on demand. New cars are already discounted with rebates, and those that are not are selling well. The post started with asking about HB. The dealer does not get the HB right away. It shouldnt even be considered in the negotiations. Start doing that they will just raise the price of invoice while keeping MSRP the same.
#6 of 8 Re: 2011 Dealer Holdback - Equinox [benrey23]
by steve_ HOST
Sep 10, 2011 (7:42 am)
We're getting a bit off topic (check out Smart Shopper), but sometimes you don't need a salesperson.
If I know what I want, I can go to Home Depot, grab the item and use the self-check. I research and buy my sneakers online with "no human intervention". It's common that consumers are focusing so much on two or three models that they know way more about those cars from their research than the salesperson on the floor.
If I need help, the folks on the floor are usually good about answering my questions. Even so, I'm not willing to pay more for that, and I expect honesty and good treatment in any event.
If the dealers didn't control auto franchise laws, some of us would be more than willing to factory order a car (after renting one from Enterprise) and have it delivered to our homes by UPS. There's a reason why car salespeople have lousy reputations (think keys on the roof, mop & glow, high pressure, etc.).
#7 of 8 Re: 2011 Dealer Holdback - Equinox [steve_]
Sep 10, 2011 (7:16 pm)
I have yet to find a customer that truely knows more about the car than I do. We are talking about huge purchase in the thousands. That cant compare buying a car to buying something at Best Buy. The manufacturers dont want to do self ordering and delivering any more than the dealers. With competition so high you need salesman women to assist in why you should buy such and such and not something else. You think the cost will be better if there were no dealers. Give me a break. The shipping already is high and that is with multiple cars at a time. The wait time would be huge doing it your way. Now I admit there is a trust issue I have to overcome with every customer and I do not lie to them. I do not rip them off even if they pay sticker, that just means I did my job and showed the value of the car. I would also challenge you on the rental car idea. I work at a dealer that bought out another last November. When they got there inventory was terrible, it is huge now and we are selling many new and used. People like a wide selection, and they like to tough , feel and drive it. I know there are bad dealers and salesman have a bad rep. I also know the facts, true cost of supplying new cars and how much we make on them. It is not homerun money unless you are selling 15-25 a month.
#8 of 8 Re: 2011 Dealer Holdback - Equinox [benrey23]
by steve_ HOST
Sep 10, 2011 (7:43 pm)
Heh, why go to Best Buy B&M when you can shop NewEgg? Often cheaper, user reviews, save gas and no one is going to grab you as you pay to try to upsell you an extended warranty. Or window etching.
About the easiest dealer I shopped in recent years was a no commission shop. That did seem to help.