Last post on Sep 07, 2013 at 7:57 PM
You are in the Chevrolet Equinox
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Chevrolet Equinox, SUV
#1 of 15 Tailgate Rod Failure
May 15, 2011 (3:56 am)
All off a sudden my power tailgate won't stay open. After opening it, it immediately begins a slow close. Before I call for an appointment, is there an adjustment to restore the hydraulic pressure on the rods? I haven't found anything mentioned in the manual and I can't an adjustment on the rods but want to check before I take the time to bring it in.
#2 of 15 Re: Tailgate Rod Failure [runox]
May 16, 2011 (8:22 am)
Please keep us posted when the issue has been taken care of.
Caron, GM Customer Service
#3 of 15 Re: Tailgate Rod Failure [runox]
Jun 11, 2011 (11:17 am)
Finally got to take it in. It seems the inside button is stuck a tad in the up position. Well see, it goes back in next week to have the full ceiling console replaced.
#4 of 15 Re: Tailgate Rod Failure [runox]
Jun 15, 2011 (2:00 am)
Ceiling console was replaced. No change, wasn't the problem, out of stock on the tailgate pistons and will have to bring it back in end of the week.
#5 of 15 Re: Tailgate Rod Failure [runox]
Jun 28, 2011 (1:59 am)
Yup, right tailgate piston failed. The fly trap can't eat me anymore
#6 of 15 Re: Tailgate Rod Failure [runox]
Jul 06, 2011 (9:29 pm)
Did you know that there's an issue about General Motors? Yes, in the news they mentioned that General Motors is dealing with a class-action suit from users of 2007 and 2008 Impalas. The suit claims that a rear suspension flaw in the vehicles causes wheels to wear tread too early. GM dealt with the matter in 2008 in regards to Impalas sold as police cars. They did not, however, addressed the problem with regards to consumer-owned cars. General Motors could hand out millions if the suit works. Here is the proof: link title
#7 of 15 Re: Tailgate Rod Failure [runox]
Aug 03, 2013 (9:08 pm)
I have a 2011 Equiniox LT. Today it has the exact same problem with the liftgate as posted above. When we open the rear liftgate with the remote, the hatch goes all the way up, starts to close about to the 3/4 position, goes all the way up again, then completely closes. Tried adjusting the 3/4 to full position in front at ceiling console & still same. No matter what we do, it will not stay open. Unfortunately, we now have 37,500 miles on vehicle, so this should be interesting. Will make an appointment on Monday with our local Dealer.
#8 of 15 Re: Tailgate Rod Failure [justlh]
Aug 05, 2013 (6:09 pm)
We see that you're planning on visiting the dealership about the problems you're having with your liftgate. If you'd like any additional assistance with this matter please let us know. We can be reached by email at socialmediagm.com. We look forward to hearing about your service visit as well.
GM Customer Care
#9 of 15 Tailgate Rod failure
Aug 07, 2013 (7:40 pm)
Thank you for the post. I took our vehicle to the Dealer today & it turned out it was a leaking right side gas strut in the rear hatch. They replaced the part at no charge. The rear hatch opens remotely and closes remotely. And the good news is, the 2011 Equinox is still under warranty! I read the mileage wrong. Actually have 32,248 miles. I thought I saw 37,000, the seven was a 2. So, we feel very lucky today.
However, the Dealership is under MAJOR renovation & somewhere along the line, our front end got scratched. We are taking it back to have them look at it tomorrow. I know every inch of this vehicle since I wash & wax it every week. Thanks again for the post.
#10 of 15 Re: Tailgate Rod failure [justlh]
Aug 08, 2013 (8:21 am)
I appreciate the update and am happy to hear your warranty will cover your repairs. I hope the dealership addresses the scratch as well and is able to fix this as soon as possible. Let us know how everything goes, and if you need anything else don't hesitate to let us know.
GM Customer Care