Last post on Sep 07, 2013 at 7:57 PM
You are in the Chevrolet Equinox
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Chevrolet Equinox, SUV
#6 of 15 Re: Tailgate Rod Failure [runox]
Jul 06, 2011 (9:29 pm)
Did you know that there's an issue about General Motors? Yes, in the news they mentioned that General Motors is dealing with a class-action suit from users of 2007 and 2008 Impalas. The suit claims that a rear suspension flaw in the vehicles causes wheels to wear tread too early. GM dealt with the matter in 2008 in regards to Impalas sold as police cars. They did not, however, addressed the problem with regards to consumer-owned cars. General Motors could hand out millions if the suit works. Here is the proof: link title
#7 of 15 Re: Tailgate Rod Failure [runox]
Aug 03, 2013 (9:08 pm)
I have a 2011 Equiniox LT. Today it has the exact same problem with the liftgate as posted above. When we open the rear liftgate with the remote, the hatch goes all the way up, starts to close about to the 3/4 position, goes all the way up again, then completely closes. Tried adjusting the 3/4 to full position in front at ceiling console & still same. No matter what we do, it will not stay open. Unfortunately, we now have 37,500 miles on vehicle, so this should be interesting. Will make an appointment on Monday with our local Dealer.
#8 of 15 Re: Tailgate Rod Failure [justlh]
Aug 05, 2013 (6:09 pm)
We see that you're planning on visiting the dealership about the problems you're having with your liftgate. If you'd like any additional assistance with this matter please let us know. We can be reached by email at socialmediagm.com. We look forward to hearing about your service visit as well.
GM Customer Care
#9 of 15 Tailgate Rod failure
Aug 07, 2013 (7:40 pm)
Thank you for the post. I took our vehicle to the Dealer today & it turned out it was a leaking right side gas strut in the rear hatch. They replaced the part at no charge. The rear hatch opens remotely and closes remotely. And the good news is, the 2011 Equinox is still under warranty! I read the mileage wrong. Actually have 32,248 miles. I thought I saw 37,000, the seven was a 2. So, we feel very lucky today.
However, the Dealership is under MAJOR renovation & somewhere along the line, our front end got scratched. We are taking it back to have them look at it tomorrow. I know every inch of this vehicle since I wash & wax it every week. Thanks again for the post.
#10 of 15 Re: Tailgate Rod failure [justlh]
Aug 08, 2013 (8:21 am)
I appreciate the update and am happy to hear your warranty will cover your repairs. I hope the dealership addresses the scratch as well and is able to fix this as soon as possible. Let us know how everything goes, and if you need anything else don't hesitate to let us know.
GM Customer Care
#11 of 15 Re: Tailgate Rod failure [gmcustsvc]
Aug 21, 2013 (5:52 pm)
Finally was able to schedule our Equinox back in for the accidental scrape damage on front bumper while in for the Tailgate Rod failure. Dealer was able to buff it out with rubbing compound on the spot & all is well. Great Dealer, great people! Treated my wife with respect & you gotta respect that.
So, if you are listening, "Thank You".
#12 of 15 Re: Tailgate Rod failure [justlh]
Aug 29, 2013 (6:41 pm)
We have 2012 NOX with 20,000 miles on it. They just put 2 new Tailgate Rods on this week. I was wondering if this is problem only on Power Lift Gates or all NOX Lift Gates
#13 of 15 Re: Tailgate Rod failure [moparblue2]
Sep 01, 2013 (7:09 am)
I had to replace a rod on a power gate, but rod failure does not appear a problem for the model, just individual product failure. Only 3-4 have reported a failure here since 2010. I too replaced one at about 20K and the replacement has survived for 3 years.
#14 of 15 Re: Tailgate Rod failure [moparblue2]
Sep 07, 2013 (6:28 pm)
The Dealer replaced both gas struts on your 2012 Equinox? That's the first time I have heard that. They replaced both because the rear hatch probably would not begin to open, right? Or, was there a problem slowly developing or did this occur all at once? Nice that it was in warranty. Just curious about the details. I think this is a few, but if there's more like yours, I'd be interested to find out if 2011/2012 Equinox owners should pay closer attention to this problem. I just had one right side gas strut replaced in warranty. The rear hatch opens & closes fine now.
#15 of 15 Re: Tailgate Rod failure [justlh]
Sep 07, 2013 (7:57 pm)
It started all at once. The power gate would open all the way. Then start coming back down slowly. Worked great on vacation. Started acting up when we got home and I was unloading the back and hit my head. I thought wife had set it at 3/4 open playing a joke. Good thing I check the setting before I went inside because I was mad I had hit my head.