Last post on Apr 19, 2013 at 2:22 PM
You are in the Subaru Impreza
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Subaru Impreza, Subaru, Sedan, Wagon
#1126 of 1605 Experience in returning a car?
Apr 21, 2012 (9:56 pm)
I've had my impreza for two weeks and put less than 150 miles on it, just driving it back and forth to the dealer to get some minor things repaired, like the pin stripe which I noted is peeling off on many of the other cars in the lot. Good thing its easy to fix. But, my problem as a completely new car buyer, is that I bought the wrong Impreza. While it's a lower priced car with what-you-pay-for suspension, getting the manual has made it a very uncomfortable ride. I figured I would be saving money in transmission repair costs later, and it was the last car available on the lot, and we needed a car. But it adds jerking on top of the bouncy ride. My carpool ride is a 2010 ford focus and it's much smoother, at least I don't get uncomfortable. So, i'd like to know as a newbie, any good news and bad news if anyone can help. I talked to the dealer/dealership owner about exchanging it for the CVT and it's going to cost me 4K since my two week old car is now a used car. I knew it was going to cost, i didn't know it was going to cost that much. I'm angry that they had me come into the dealership to give me that news by saying "well, come in this the afternoon, we'll try to take care of you, we want you happy." Who would take that kind of hit on a 19K car+tax!?!?! Just tell me over the phone!!! Weird. I'm calling Subaru of America on monday to see if they can help at all, I doubt it. I guess the worst bite is making a mistake, but on such a large purchase, and there being no way out. I didn't expect such poor quality though, and now i'll have to drive this car for years, we waited 13 years to buy our first new car, tried hard to not make a mistake by reading reviews, but I think we made a big one by not test driving it longer, and buying in desperation.
#1127 of 1605 Re: costco price [mrgoodwrench70]
Apr 21, 2012 (10:02 pm)
Hi. So, I bought the costco price 2012 impreza basic model, manual, five door, for the same price in washington state with 10% tax. Is this what the costco auto program rep meant when they said that the costco cost break happens really on more expensive cars? Crap....
#1128 of 1605 Gas mileage 2012 Sp Prem cvt
Apr 21, 2012 (10:25 pm)
Did a trip last week for work. About 200 miles from Minneapolis to a small town where my customer's office is located. Majority of the trip at about 55-65 mph. I averaged 38 mpg. I swear the gasoline must be reformulated to summer now because I couldn't get any higher than 33 mpg in the winter on a nearly identical trip. Sunny day, no wind, temp of about 50 degrees
#1129 of 1605 My complaints on 2012 Sp Prem CVT
Apr 21, 2012 (10:45 pm)
My complaints on the 2012 Sport Prem CVT: NOISY engine/drive train through 5th gear and especially noisy when air temp and engine are cold(winter). Poor/slow acceleration up to 40 mph. Brakes seem a bit mushy(compared to my Honda's brakes), radio is tinny, actually embarrassingly so(but may have improved a bit due to speaker break in). Metal/doors are very thin. I have several door dings after just 2 months of ownership---and I park as far out in the lot as I can--I think the car is a door ding magnet. Car gets blown around a bit in crosswinds.
I like: high mpg for an AWD. I've gotten 38 mpg on high end and no worse than 30 mpg in winter city driving. Very good suspension over bumps--actually an impressive suspension. Low center of gravity/quick handling. Inexpensive purchase price. Nice interior for the price. Love the heated seats. So far, a reliable car. Decent looking car. Went thru 12 inches of new heavy snow without a problem. A great value for an AWD.
The noise issue however really bothers me at times. I'm not sure I would buy this car again because of that issue. Seems like Subaru cheaped out in the insulation area which is surprising since the rest of the car is top notch.
#1130 of 1605 Re: Experience in returning a car? [subunut]
Apr 22, 2012 (7:15 am)
First, sorry you're having buyer's remorse.
Second, have you checked the tire pressure? The cars are shipped with the tires over inflated and dealers often "forget" to adjust to the correct pressure. As far as the ride, there has been mostly praise with respect to the ride on the 2012 Impreza. I personally test drove a Base 5-dr w/ CVT and I had no complaints with the ride (rode better than my 2002 Outback).
Third, have you driven a manual transmission recently? Even if you have, Subaru MTs are not the smoothest and do take some time to get used to, but once you "master" it, all should be OK.
Fourth, unfortunately since your car was titled/registered, the dealer would have to sell it as a used car. It sucks, but the fact remains that it's a used car. But I agree, $4K difference does seem out of line.
#1131 of 1605 Re: Ship time for 5-door [donnieyo]
Apr 22, 2012 (7:58 am)
I ordered a 5 door Limited on Jan 15th and still don't have a VIN. The worse part about this order is that SOA keeps changing estimated delivery dates to make customers happy which only serves to tick the customers off more after the dates pass.
It appears the delays have something to do with Nav but Subaru won't tell dealers what the problem is or when the get well date is. Because the dealers don't really know the answers and are the only direct contact people have with their orders people tend to lash out at them. Unfortunately late deliveries are Subarus fault but since they're harder to contact they get off scott free.
Sorry for my rant but after 99 days I'm very close to cancelling my order. The only reason I haven't cancelled yet is because I don't want my dealer to look bad because of it. Blaim needs to go to Subaru and Subaru needs to start answering fo their delays!
#1132 of 1605 Re: Experience in returning a car? [dcm61]
Apr 22, 2012 (8:51 am)
Just another suggestion to checkthe tire pressure. I can't imagine the ride would be TNT different between the CVT and 5spd. Of course, it may take time to refine your shifting skills.
Don't rush on the trade in. Try to explore the tires, you shifting and make sure this isn't something else causing your displeasure.
#1133 of 1605 Re: Ship time for 5-door [ammo_umb]
Apr 22, 2012 (11:45 am)
my quess would be parts availability of the NAV, not necessarily an issue with the Nav itself......sorry for the frustration.....hang in there and keep asking questions of SOA....thet dealer will not look bad....they will still get the car eventually as it was part of their over order allocation...with the exception it was earkmarked for you.....if you cancel......they will more than likely simply add it to their inventory when it arrives.....
#1134 of 1605 Re: My complaints on 2012 Sp Prem CVT [fredjohnson]
Apr 22, 2012 (4:59 pm)
Metal/doors are very thin.
Fred - This one bugs me. During the test drive, I also noticed how 'light' the door felt when opening and closing it. The doors felt like ones from a cheap low tier car. Salesman side they used super strong steel or something to deliberate cut the weight -I thought "yeah right, whatever". What you said about door dings is a good warning - Thinner sheet metal will dint that much more easily. Unfortunately this must be one of the sacrifices to acheive lowering manufacturing cost and vehicle weight (to achieve higher MPG).
#1135 of 1605 ordering impreza
Apr 22, 2012 (6:03 pm)
was told last day to order 2012 imprezas is tomorrow. the wife wants a dark grey 2.0 limited 5-dr. also told delivery normally takes 6 to 8 weeks. pretty excited, funny how little the wife cares when the car is for her.