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honda care and Tomwood dealership
2 messages, Last post on Jun 30, 2011 at 4:17 AM
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What is this discussion about? Honda Odyssey, Car Warranties, Van
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#1 of 2 honda care and Tomwood dealership by steve1ellis2
Apr 27, 2011 (2:37 pm)
hi my name is stevei have 2005 honda odyssey and i bought the vehicle back in january.
i bought used certified vehicle with the extra cover warranty.
which they they told me its bumper to bumper cover warranty. i paid extra
$2000 for it and soon as we sign and finish the paper work. we left the tomwood honda
dealership. we stopped the vehicle at the traffic and we find there is problem with the
vehicle and when we drive the vehicle there is shaking problem. and we called dealership right away. and they told me that we can get that fix anywhere in U.S cover with the warranty.
because we were had to New Jersey right next day.
so we went to local honda service in new jersey. and they dynostic the vehicle they couldn't find
anything wrong. they told that there is somthing wrong with the tires.
but i knew that there no big problem with the tires.
and right next day. the vehicle steeling wheel were to hard to turn. and i took it back to the honda service. and they told me that steeling wheel oil pump need replace.
in 3days since i bought the used certified vehicle cost me that problem. and even better honda care won't cover with that warranty. because its used certified vehicle before "Tomwood Honda"
should fix the problem before they sold the vehicle because its certified.
but they actually reanverse the invoice to me 2weeks later.
but they still didn't find the main problem. and now almost 3months later. my brake pad went out.
and before that van was still shaking. and one day i took at get it oil change and they find out there somthing wrong with caliber on the brake that's why it cause that problem, shaking problem.
honda service they actually test the van 3time they never could find the problem. in 10 min oil change guy find out that caliber its went out that why lock the brake system cause the shaking.
so now i took it back to honda service and i told them that there is problem with caliber on the right hand side front passenger.
and guy call me back in 5hours later they did find out caliber its went out. so they gonna fix it with the warranty and also they told me that my brake pad is also need to replaced.
but i told them that the reason brake pads went out is because caliber. so honda should replace everthing. but they denied that. but i said its ok than just fix caliber for me.
and guy told me that they get that ready in 2days.
but rgiht next day they call me honda's not gonna cover with that warranty. because caliber went out because that brake pads.
so what they trying to do here. is make customer pay everthing for it.
and before i want a ask question we almost got in to big accident because that problem.
and my question is Tom Wood honda fiance maneger actully lie to us that warranty is cover bumper to bumper.
what should i do with this situation?
should i sue the dealership and honda care?
- austins (Jun 30, 2011 4:17 am)
Replies to this message:
#2 of 2 Re: honda care and Tomwood dealership [steve1ellis2] by austins
Jun 30, 2011 (4:17 am)
Replying to: steve1ellis2 (Apr 27, 2011 2:37 pm)
If he lied to you just get a refund. It will be prorated based on the amount of time you've had it. Take your business to another dealership and get the warranty there, or get one from a reputable aftermarket dealer.
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