Last post on Dec 03, 2013 at 1:46 PM
You are in the Chevrolet Suburban & Tahoe
What is this discussion about?
Chevrolet Suburban, Oil, SUV
#39 of 80 Re: Suburban Oil Consumption [low2quarts]
May 09, 2013 (8:25 am)
I too have had an oil consumption problem with my 2008 suburban. I have had regular oil changes and maintenance done at my dealership. I now need the motor rebuilt!!! I am furious. The total cost is around 6,800.00 and GM will pay a partial amount. We are expecting around 2600.00 out of pocket. This is totally unacceptable as this vehicle only has 82,000 miles on it. Warranty is up. GM WILL NOT STAND BEHIND THEIR PRODUCT! I come from a huge family of chevy truck and suv drivers. A 40,000.00 vehicle not made to last. I live in a small town and this has happened to 2 others, which one person said gm covered the total cost, and the other person said they would not budge. Selective I guess. Called GM back and the said they will not consider anymore assistance on this. Who wants to fork out 2600.00 on a car with only 82,000 miles on it??? very unhappy and am set to spread the word.
#40 of 80 Re: Suburban Oil Consumption [buck2008]
May 09, 2013 (8:44 am)
WOW!!! I still have warranty on my till 100,000 and it's a 2008 too. Funny when I first post my original message a GM rep replied if I need assistance I replied to her and haven't heard back nothing, thatís GM service for you. On my issue we started an oil consumption test and I had to add 1qt at 1,000 miles finally after 2700 miles into test they have recognized that there's an issue. I now have to get all my receipts for my oil purchased since my husband does our oil changes before they can work on it. Good thing we purchased from Samís club and they can print receipts for up to 2 years. I will continue to post my experience. You should check into the warranty cause like I said I have warranty till 100,000 miles.
#41 of 80 Re: Suburban Oil Consumption [buck2008]
May 09, 2013 (10:44 am)
I am very sorry to hear of your issue. I would like to research this for you. Can you private message me your full name, address, phone number, Vehicle Identification number, and approximate mileage on your vehicle please? My email address is socialmediagm.com please put "Attn Crystal" in the subject header. Look forward to hearing from you.
Crystal L-GM Customer Care
#42 of 80 Re: Suburban Oil Consumption [deniz01]
May 09, 2013 (10:56 am)
I apologize if we did not reply to your request. I am happy to see that we were able to get your repair covered under warranty. Please feel free to send an email to socialmediagm.com "Attn Crystal" in the subject header with any further issues or concerns.
Crystal L-GM Customer Care
#43 of 80 Re: Suburban Oil Consumption [gmcustsvc]
May 13, 2013 (1:10 pm)
We have a 2007 Suburban with 86k on it. We use 2 quarts of oil every 1000-1500 miles. It is getting worse.
Crystal, can you advise what I should do to get this addressed?
I was at the dealer today looking at a 2013 Suburban as we have four kids and the truck is right for us. Unfortunately, my confidence is weakening.
#44 of 80 Re: Suburban Oil Consumption [pameyer]
May 13, 2013 (5:10 pm)
I am assisting Crystal here on the forum. I can't provide you with any technical assistance for this issue. I would suggest consulting with your dealer for your current oil consumption concerns. Please let us know if you have any other questions and if you are able to get this issue addressed.
GM Customer Care
#45 of 80 Re: Suburban Oil Consumption [pameyer]
May 25, 2013 (7:35 pm)
GM Cust Svc
Our '07 5.3L Suburban is doing the same thing. Started at 50K, was in the shop having AFM & Left Rockers rebuilt at 55K and 59k. We've been expressing concern at the dealer for the problem continuing at all oil change since, but the dealer failed to document the concern. Now at 121k they want $5100 to rebuild the pistons. This seems to be a wide spread problem for GM. When discussing with GM Cares the rep stated "if you want an answer now, it's no!" Our confidence in GM has failed, and we are working on posting in many blogs and filling complaints with federal agencies. We intend to bring litigation and contact state reps etc up 'til the point GM does the right thing... It's unacceptable for such a large company to take advantage of its customers and cover such large and widespread issues to protect its own interest through deceitful and deceptive practices!
#46 of 80 Re: Suburban Oil Consumption [mp3t3r5]
Jun 14, 2013 (8:11 am)
I am also an owner of a 2007 Suburban with ~108,000 miles. The dealer has attempted one repair with a diverter in the oil pan but this did not resolve the issue. We were fed up with all of the "oil consumption tests" that the dealer was performing while not indicating that GM had any resolution. please keep me posted on your legal proceedings. We are very dissapointed in GM at this point and looking for a way to get this resolved.
#47 of 80 Re: Suburban Oil Consumption [newboldrn]
Jun 14, 2013 (8:40 am)
I would also like to kept informed of any legal proceeding as I had already paid for a valve/lifter job, which, of course, didn't not help the oil consumption; and was told to add oil as needed, which will be pretty often, until I get rid my suburban. I can't imagine that GM would reimburse, even a portion, of my costs, even though they admit there is a problem with suburbans.
#48 of 80 Re: Suburban Oil Consumption [mp3t3r5]
Jul 01, 2013 (12:01 pm)
Same here. Looked so long for a good used suburban and found an '07 in 2009 with 16k on it. Now with 85k I am having low oil issues. I have not even called gm yet. Figured it is not worth it. Let me know when the lawyers get involved because I wanted 200k out of this one. Own another Chevy (4 total over 8 years) but will go back to Nissan if this is not fixed.