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2011 Ford Escape owners are reporting

74 messages,  Last post on Nov 27, 2012 at 6:18 PM

You are in the Ford Escape Forum.

What is this discussion about? Ford Escape, SUV

Messages Page 7 of 8

#55 of 74 Re: 2012 escape v6 problems [1016remey] by printerman1

Aug 04, 2012 (8:55 am)

Replying to: 1016remey (Aug 03, 2012 8:45 pm)
Go to Ford website...at the bottom...contact us! go through the web. Then go to facebook. These boys check to see what the masses think of their products.
 If the vehicle wanders, when you take your hand off the steering wheel, thats an alignment problem or bad tire construction. They have had problems with the OEM manufacturer of the tires & the bearings. Everything for the escape is made in Asia. BUT assembled with Pride in Kansas.
 
Considering its a $30K purchase, I would hope the service manage & owner would be most diligent in earning customer satisfaction, OR just tell them, you go to the newspaper. Public embarrassment does wonders.

#56 of 74 2011 FROD ESCAPE TRANSMISSION PROBLEMS by ngillis

Sep 18, 2012 (8:36 am)

I have a 2011 Ford Escape I have owened for 16 months and it has 27,000 miles on it. It has been back to the dealership twice for no power and not wanting to change gears. The first time I took it to Ford they reset the transmission because they could not find anything wrong with it. The second time 9/5/12 I got a call from the rude service manager telling me that my transmission fluid was black and had a foul oder and needed to be flushed. So I asked him why on a new car did the fluid need to be flushed. He proceded to tell me that it was because we lived in the mountains and the fluid breaks down when sloshed around. I called another Ford dealership and spoke to their service manager and he told me he had never heard of that. Really just wish ford would fix the problem!!! Or recall it.

#57 of 74 rude managers by printerman1

Sep 18, 2012 (10:16 am)

Ford.com.
look for the link to email. something like: ccranford.com
 
I did this awhile back, and they WILL call the dealership.
but you tell them how ticked you are with the current service.
they DO have problems with the tranny.
rough shifting (lemon aid guide calls it, gear hunting), it literally slams the escape.
plus the aircraft cable they use can break.
Contact ford, but you still have to go through the dealership..and yes the guy at the other dealership is full of bull. This is NOT an uncommon problem

#58 of 74 Re: 2012 Ford Escape problem [nortd] by barbara48

Sep 21, 2012 (12:01 pm)

Replying to: nortd (Jan 18, 2012 1:19 pm)
Just found this conversation - my sister purchased a 2012 Ford Escape in December 2011. From the beginning, she too would have a dangerous "pause" in the car while accelerating to enter a high-speed highway. This continually happens. The car at the present time has less than 4,000 miles on it.
 
Many trips to the dealership told her that they would not admit there was a "problem" and, therefore, was nothing to fix. She contact Ford in Dearborn, MI and spoke w/a customer service person, which eventually resulted in her visiting another dealership ending in the same frustration. A meeting was then set up for her with a Ford "engineer," and a Zone manager of some type. They took the car for a test drive, and the engineer also experienced the pause/hesitation, though he did not include that fact in his report. Nothing, she was told, could be done. It was suggested by the dealer that she trade it in at a substantial financial loss.
 
She then contacted her State Attorney General's office who directed her to the Better Business Bureau. They have a unit located in VA that handles difficult automobile cases. Most auto mfrs. participate. She was set up for an "arbitration" hearing with an "arbitrator." It was during this process that she learned that the "engineer" had not reported having experienced the pause/hesitation during his test drive.
 
The "arbitrator" concluded that, since the car actually was equipped with a modified MANUAL transmission that had been adapted to automatic usage, this type of hesitation/pause was normal, as if it were a manual transmission. Her claim for relief from Ford from this dangerous situation was denied by the "arbitrator."
 
Incidentally, at no time, including when the car was purchased, was she informed that this was a manual transmission conversion. She certainly was never made aware of the fact that, due to this, there would be idiosyncrasies in the operation of the car.
 
Unfortunately, BBB does not require these auto "arbitrators" to be experienced with auto mechanicals, so his conclusion, was IMO not professional. His response says that his negative decision was based on the fact that Ford said the car was "designed" to operate that way because of the MANUAL TRANSMISSION ADAPTATION.
 
I guess Ford has to wait for enough people to DIE as a result of this dangerous defect before they will take any action towards correcting it.

#59 of 74 Re: 2012 Ford Escape problem [barbara48] by ngillis

Sep 21, 2012 (4:46 pm)

Replying to: barbara48 (Sep 21, 2012 12:01 pm)
Wow. Kinda funny how they changed the transmission for 2013!! I hate to hear that your sister is having issues also. This really suck!!! I don't think I will ever buy another ford after all of these issues. I have emailed ford twice and their response to my second email was to calm down and be patient. Really calm down and be patient I have a 19 month old son that rides in this car everyday. Yesterday the car was making some kind of ticking noise and vibrates like a vehicle that takes desiel. Yeah I am waisting over 28,000 dollars on a car that is a piece of junk. Kinda makes me sick!!!!

#60 of 74 Re: 2012 Ford Escape problem [nortd] by wwest

Sep 22, 2012 (10:42 am)

Replying to: nortd (Jan 18, 2012 1:19 pm)
It appears to me that the symtom you are describing started with the '99 RX300's "abolition" of the transaxle line pressure accumuator to improve FE and is now in use industry wide.
 
Google:
 
abolition wwest hesitation

#61 of 74 tranny problem by printerman1

Sep 22, 2012 (5:57 pm)

they are not issues (thats politics), the real world is PROBLEMS. we have had more problems with malaysia trannies for our Ford Escape 2011. The solenoid started clicking VERY loud.
the whole truck was bounced when shifting.
we appoached Ford.com, got action. I placed a nasty comment on FB Ford, and twitter.
I wrote to the local media. You have to embarrass them. Its a corporate and
 
NO you will not calm down..you will notify the media, and your congressman...Ford made a lot of profit last year, 30 billion. no you do not calm down.

#62 of 74 Re: 2012 Ford Escape problem [ngillis] by wichitan

Oct 30, 2012 (7:02 pm)

Replying to: ngillis (Sep 21, 2012 4:46 pm)
Your description fits the 2013 Escape also. After slowing for a turn during a test drive, then trying to accelerate during the turn, it acted like the engine died or the transmission was in neutral. After pushing further on the gas pedal for 2 or 3 seconds the system abruptly engaged and took off like a rabbit. I almost ran up on the opposite curb. It happened again on the same test drive in the dealer's parking lot. I almost creamed one of the cars on the lot. Oddly enough, I experienced the identical situation on a new Nissan RAV4. The salesman admitted he had had the same experience. Transmissions must come from the same source. Truly a dangerous situation. Neither vehicle will ever see the inside of my garage.

#63 of 74 warranty tranny by printerman1

Oct 31, 2012 (8:44 am)

we had ours in 3 times. The cable for the gear shift, a clicking sound when changing from Park to Drive (solenoid), and lunging forward (they changed a component).
NOW, ready for this...at 70,000Km...the heat fan does not engage #1, #2..but works on #3, & #4.
Off shore parts do not work..and of course, its out of warranty. Thank good ness for Youtube..
the component that runs the fan is behind the Glove compartment.

#64 of 74 Re: 2012 Ford Escape problem [wichitan] by wwest

Oct 31, 2012 (9:11 am)

Replying to: wichitan (Oct 30, 2012 7:02 pm)
SOP for most modern day automatic transmssions, result of widespread adoption of real-time control of ATF line pressure.
 
Re-acceleration after a brief coastdown period will often result in 2-3 second delay in rising engine torque.
 
Google:
 
hesitation abolition wwest

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