Last post on Dec 03, 2013 at 5:51 AM
You are in the Ford Escape
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Ford Escape, SUV
#50 of 86 2011 Ford Escape
Jul 12, 2012 (8:21 am)
I purchase my 2011 Ford Escape in February of this year and I have had to call roadside assistance two times in the last 3 weeks. My car will not start, I had the battery checked and they tell me it's 100% good also I have had the starter checked. The dealer told me that my battery is dead and they had to charge it up and it works. Well I believed it and it last only a couple of weeks and went to start my car again and it's dead. Has anyone had this problem? It only has 40k miles on it and after reading the reviews I am really not wanting to keep this car. Please help me if this has happened to anyone else.
#51 of 86 problematic escape
Jul 12, 2012 (8:59 am)
I have the same...mine was tranny!
if it soundsl ike it is groaning when starting, thats the battery.
the starter has a clicking sounds...the brushes are trying to connect.
some dealers are bad, some are, well, helpful.
Jul 12, 2012 (1:18 pm)
can you go out and disconect the negetive battery cable- then in somewhat dark can you slowly lower that cable so it almost touches the battery terminal- you should see a spark perhaps
another thing I'd suggest- do you have a volt meter- set it on 12 volt DC- touch or connect the two wires to the battery and read the volts- start the vehicle and read the volts- turn on your headlights to bright- read the volts
if your battery is dead- charge it
something to ask- did they check the charging system- did they tell you what it is with and without the full lights on
let me know
#53 of 86 Re: Own new 2012 Ford Escape [wenwe]
Aug 03, 2012 (7:47 pm)
I feel your pain....I leased a 2012 Escape in May, I have 2500 miles. It has been at the dealer 4 times for attempted repairs. I have issues with my steering (tight/resistance), car wandering while driving and the steering wheel off centered. I placed a call to the Ford Customer Relations.....waiting to here. I think I have a LEMON!
#54 of 86 Re: 2012 escape v6 problems [dymples69]
Aug 03, 2012 (7:45 pm)
Yes, my steering is very tight/resistance, my vehicle wanders while driving (feels like driving a boat), and the steering wheel is off center. I purchased my Escape in May and have about 2600 miles. It has been into the dealer 4 times and the problem continues. I am very frustrated and concerned about the steering. I called Ford Customer Relations to report the problem.....waiting to here back. Worried I have a LEMON.
#55 of 86 Re: 2012 escape v6 problems [1016remey]
Aug 04, 2012 (7:55 am)
Go to Ford website...at the bottom...contact us! go through the web. Then go to facebook. These boys check to see what the masses think of their products.
If the vehicle wanders, when you take your hand off the steering wheel, thats an alignment problem or bad tire construction. They have had problems with the OEM manufacturer of the tires & the bearings. Everything for the escape is made in Asia. BUT assembled with Pride in Kansas.
Considering its a $30K purchase, I would hope the service manage & owner would be most diligent in earning customer satisfaction, OR just tell them, you go to the newspaper. Public embarrassment does wonders.
#56 of 86 2011 FROD ESCAPE TRANSMISSION PROBLEMS
Sep 18, 2012 (7:36 am)
I have a 2011 Ford Escape I have owened for 16 months and it has 27,000 miles on it. It has been back to the dealership twice for no power and not wanting to change gears. The first time I took it to Ford they reset the transmission because they could not find anything wrong with it. The second time 9/5/12 I got a call from the rude service manager telling me that my transmission fluid was black and had a foul oder and needed to be flushed. So I asked him why on a new car did the fluid need to be flushed. He proceded to tell me that it was because we lived in the mountains and the fluid breaks down when sloshed around. I called another Ford dealership and spoke to their service manager and he told me he had never heard of that. Really just wish ford would fix the problem!!! Or recall it.
Sep 18, 2012 (9:16 am)
look for the link to email. something like: ccranford.com
I did this awhile back, and they WILL call the dealership.
but you tell them how ticked you are with the current service.
they DO have problems with the tranny.
rough shifting (lemon aid guide calls it, gear hunting), it literally slams the escape.
plus the aircraft cable they use can break.
Contact ford, but you still have to go through the dealership..and yes the guy at the other dealership is full of bull. This is NOT an uncommon problem
#58 of 86 Re: 2012 Ford Escape problem [nortd]
Sep 21, 2012 (11:01 am)
Just found this conversation - my sister purchased a 2012 Ford Escape in December 2011. From the beginning, she too would have a dangerous "pause" in the car while accelerating to enter a high-speed highway. This continually happens. The car at the present time has less than 4,000 miles on it.
Many trips to the dealership told her that they would not admit there was a "problem" and, therefore, was nothing to fix. She contact Ford in Dearborn, MI and spoke w/a customer service person, which eventually resulted in her visiting another dealership ending in the same frustration. A meeting was then set up for her with a Ford "engineer," and a Zone manager of some type. They took the car for a test drive, and the engineer also experienced the pause/hesitation, though he did not include that fact in his report. Nothing, she was told, could be done. It was suggested by the dealer that she trade it in at a substantial financial loss.
She then contacted her State Attorney General's office who directed her to the Better Business Bureau. They have a unit located in VA that handles difficult automobile cases. Most auto mfrs. participate. She was set up for an "arbitration" hearing with an "arbitrator." It was during this process that she learned that the "engineer" had not reported having experienced the pause/hesitation during his test drive.
The "arbitrator" concluded that, since the car actually was equipped with a modified MANUAL transmission that had been adapted to automatic usage, this type of hesitation/pause was normal, as if it were a manual transmission. Her claim for relief from Ford from this dangerous situation was denied by the "arbitrator."
Incidentally, at no time, including when the car was purchased, was she informed that this was a manual transmission conversion. She certainly was never made aware of the fact that, due to this, there would be idiosyncrasies in the operation of the car.
Unfortunately, BBB does not require these auto "arbitrators" to be experienced with auto mechanicals, so his conclusion, was IMO not professional. His response says that his negative decision was based on the fact that Ford said the car was "designed" to operate that way because of the MANUAL TRANSMISSION ADAPTATION.
I guess Ford has to wait for enough people to DIE as a result of this dangerous defect before they will take any action towards correcting it.
#59 of 86 Re: 2012 Ford Escape problem [barbara48]
Sep 21, 2012 (3:46 pm)
Wow. Kinda funny how they changed the transmission for 2013!! I hate to hear that your sister is having issues also. This really suck!!! I don't think I will ever buy another ford after all of these issues. I have emailed ford twice and their response to my second email was to calm down and be patient. Really calm down and be patient I have a 19 month old son that rides in this car everyday. Yesterday the car was making some kind of ticking noise and vibrates like a vehicle that takes desiel. Yeah I am waisting over 28,000 dollars on a car that is a piece of junk. Kinda makes me sick!!!!