Last post on Dec 03, 2013 at 5:51 AM
You are in the Ford Escape
What is this discussion about?
Ford Escape, SUV
#47 of 86 Re: 2012 escape v6 problems [shadescapes]
Jul 01, 2012 (6:54 am)
I am having many issues and have done what you listed. It is the Ford dealership with the 'attitude'. A hole in the driver side seat on a 27,000 dollar car caused by a piece of metal sticking out and a frayed headliner are 'how the car is made'. How do I deal with that 'attitude'. The fact that you use the word attitude and talk about strikes against customers IS the problem I am having with my Ford Service Manager who has the same attitude.
I miss Saturn
#48 of 86 dealer with attitude
Jul 01, 2012 (11:49 am)
not uncommon! check another dealership. Parts are malaysian, but assembled with pride in Kansas.
the point: you dont have issues, you have problems.
contact service manager, if not go.
ask the for boss..
work your way up the food chain.
When the work is done, go over the car with a fine tooth comb. I amuse my daughters when I do that, but it works. All sort of screw up excuses come out of the salesmans mouth.
#49 of 86 not liking the vehicle
Jul 02, 2012 (4:16 am)
sounds like you feel you bought a lemon and want your money back
if you feel the dealership and service manager aren't treating you like a normal customer post them
#50 of 86 2011 Ford Escape
Jul 12, 2012 (8:21 am)
I purchase my 2011 Ford Escape in February of this year and I have had to call roadside assistance two times in the last 3 weeks. My car will not start, I had the battery checked and they tell me it's 100% good also I have had the starter checked. The dealer told me that my battery is dead and they had to charge it up and it works. Well I believed it and it last only a couple of weeks and went to start my car again and it's dead. Has anyone had this problem? It only has 40k miles on it and after reading the reviews I am really not wanting to keep this car. Please help me if this has happened to anyone else.
#51 of 86 problematic escape
Jul 12, 2012 (8:59 am)
I have the same...mine was tranny!
if it soundsl ike it is groaning when starting, thats the battery.
the starter has a clicking sounds...the brushes are trying to connect.
some dealers are bad, some are, well, helpful.
Jul 12, 2012 (1:18 pm)
can you go out and disconect the negetive battery cable- then in somewhat dark can you slowly lower that cable so it almost touches the battery terminal- you should see a spark perhaps
another thing I'd suggest- do you have a volt meter- set it on 12 volt DC- touch or connect the two wires to the battery and read the volts- start the vehicle and read the volts- turn on your headlights to bright- read the volts
if your battery is dead- charge it
something to ask- did they check the charging system- did they tell you what it is with and without the full lights on
let me know
#53 of 86 Re: Own new 2012 Ford Escape [wenwe]
Aug 03, 2012 (7:47 pm)
I feel your pain....I leased a 2012 Escape in May, I have 2500 miles. It has been at the dealer 4 times for attempted repairs. I have issues with my steering (tight/resistance), car wandering while driving and the steering wheel off centered. I placed a call to the Ford Customer Relations.....waiting to here. I think I have a LEMON!
#54 of 86 Re: 2012 escape v6 problems [dymples69]
Aug 03, 2012 (7:45 pm)
Yes, my steering is very tight/resistance, my vehicle wanders while driving (feels like driving a boat), and the steering wheel is off center. I purchased my Escape in May and have about 2600 miles. It has been into the dealer 4 times and the problem continues. I am very frustrated and concerned about the steering. I called Ford Customer Relations to report the problem.....waiting to here back. Worried I have a LEMON.
#55 of 86 Re: 2012 escape v6 problems [1016remey]
Aug 04, 2012 (7:55 am)
Go to Ford website...at the bottom...contact us! go through the web. Then go to facebook. These boys check to see what the masses think of their products.
If the vehicle wanders, when you take your hand off the steering wheel, thats an alignment problem or bad tire construction. They have had problems with the OEM manufacturer of the tires & the bearings. Everything for the escape is made in Asia. BUT assembled with Pride in Kansas.
Considering its a $30K purchase, I would hope the service manage & owner would be most diligent in earning customer satisfaction, OR just tell them, you go to the newspaper. Public embarrassment does wonders.
#56 of 86 2011 FROD ESCAPE TRANSMISSION PROBLEMS
Sep 18, 2012 (7:36 am)
I have a 2011 Ford Escape I have owened for 16 months and it has 27,000 miles on it. It has been back to the dealership twice for no power and not wanting to change gears. The first time I took it to Ford they reset the transmission because they could not find anything wrong with it. The second time 9/5/12 I got a call from the rude service manager telling me that my transmission fluid was black and had a foul oder and needed to be flushed. So I asked him why on a new car did the fluid need to be flushed. He proceded to tell me that it was because we lived in the mountains and the fluid breaks down when sloshed around. I called another Ford dealership and spoke to their service manager and he told me he had never heard of that. Really just wish ford would fix the problem!!! Or recall it.