Ask the Car People.SM


2011 Ford Escape owners are reporting

74 messages,  Last post on Nov 27, 2012 at 6:18 PM

You are in the Ford Escape Forum.

What is this discussion about? Ford Escape, SUV

Messages Page 6 of 8

#45 of 74 Re: 2012 escape v6 problems [dymples69] by shadescapes

Jun 30, 2012 (7:22 am)

Replying to: dymples69 (Jun 28, 2012 10:08 pm)
did you return to the Dealership where you purchased-
did you talk with the person you bought the vehicle from
did you and that person visit with the service manager
 
I was a Ford Service Manager-
if a person approached me with an issue and an attitude that would be one strike

#46 of 74 grease the complaint with honey! by printerman1

Jun 30, 2012 (10:49 am)

whether a call centre, or in person, Do not approach with attitude. you will get no wear. they sold you the car, but its under warranty. Use your common sense when talking to the dealership.
They will not hand hold you.

#47 of 74 Re: 2012 escape v6 problems [shadescapes] by gtashjian

Jul 01, 2012 (7:54 am)

Replying to: shadescapes (Jun 30, 2012 7:22 am)
I am having many issues and have done what you listed. It is the Ford dealership with the 'attitude'. A hole in the driver side seat on a 27,000 dollar car caused by a piece of metal sticking out and a frayed headliner are 'how the car is made'. How do I deal with that 'attitude'. The fact that you use the word attitude and talk about strikes against customers IS the problem I am having with my Ford Service Manager who has the same attitude.
 
I miss Saturn

#48 of 74 dealer with attitude by printerman1

Jul 01, 2012 (12:49 pm)

not uncommon! check another dealership. Parts are malaysian, but assembled with pride in Kansas.
the point: you dont have issues, you have problems.
contact service manager, if not go.
ask the for boss..
work your way up the food chain.
 
When the work is done, go over the car with a fine tooth comb. I amuse my daughters when I do that, but it works. All sort of screw up excuses come out of the salesmans mouth.

#49 of 74 not liking the vehicle by shadescapes

Jul 02, 2012 (5:16 am)

sounds like you feel you bought a lemon and want your money back
 
if you feel the dealership and service manager aren't treating you like a normal customer post them

#50 of 74 2011 Ford Escape by nelli

Jul 12, 2012 (9:21 am)

I purchase my 2011 Ford Escape in February of this year and I have had to call roadside assistance two times in the last 3 weeks. My car will not start, I had the battery checked and they tell me it's 100% good also I have had the starter checked. The dealer told me that my battery is dead and they had to charge it up and it works. Well I believed it and it last only a couple of weeks and went to start my car again and it's dead. Has anyone had this problem? It only has 40k miles on it and after reading the reviews I am really not wanting to keep this car. Please help me if this has happened to anyone else.

#51 of 74 problematic escape by printerman1

Jul 12, 2012 (9:59 am)

I have the same...mine was tranny!
if it soundsl ike it is groaning when starting, thats the battery.
the starter has a clicking sounds...the brushes are trying to connect.
some dealers are bad, some are, well, helpful.

#52 of 74 won't start by shadescapes

Jul 12, 2012 (2:18 pm)

can you go out and disconect the negetive battery cable- then in somewhat dark can you slowly lower that cable so it almost touches the battery terminal- you should see a spark perhaps
 
another thing I'd suggest- do you have a volt meter- set it on 12 volt DC- touch or connect the two wires to the battery and read the volts- start the vehicle and read the volts- turn on your headlights to bright- read the volts
 
if your battery is dead- charge it
 
something to ask- did they check the charging system- did they tell you what it is with and without the full lights on
 
let me know

#53 of 74 Re: Own new 2012 Ford Escape [wenwe] by 1016remey

Aug 03, 2012 (8:47 pm)

Replying to: wenwe (Mar 16, 2012 8:42 pm)
I feel your pain....I leased a 2012 Escape in May, I have 2500 miles. It has been at the dealer 4 times for attempted repairs. I have issues with my steering (tight/resistance), car wandering while driving and the steering wheel off centered. I placed a call to the Ford Customer Relations.....waiting to here. I think I have a LEMON!

#54 of 74 Re: 2012 escape v6 problems [dymples69] by 1016remey

Aug 03, 2012 (8:45 pm)

Replying to: dymples69 (Jun 28, 2012 10:08 pm)
Yes, my steering is very tight/resistance, my vehicle wanders while driving (feels like driving a boat), and the steering wheel is off center. I purchased my Escape in May and have about 2600 miles. It has been into the dealer 4 times and the problem continues. I am very frustrated and concerned about the steering. I called Ford Customer Relations to report the problem.....waiting to here back. Worried I have a LEMON.

Messages Page 6 of 8

To POST a message, please Sign In.

Advertisement

Browse by Category

Browse by Vehicle
   View All Vehicles

Browse by Board
Browse by Topic
View All Topics

Edmunds Community

Advertisement