Last post on Dec 03, 2013 at 5:51 AM
You are in the Ford Escape
What is this discussion about?
Ford Escape, SUV
May 28, 2012 (12:08 pm)
I have a 2011 2.5L 4cyl that I leased in April 2011..It also has been nothing but a headache with the trans (literally, when I hit my head on the steering wheel after it jumped gears.). Same thing, dealership was playing with the trans mounts?!?!!?!? I don't care.. I'm about at the point I'm gonna drive it into the Detroit river. I work at an auto parts store and almost all the people who have Escapes that are the 2.5L have the same problem. My dad worked for Ford and I've always owned Ford cars. I'm probably going back to the Mustang after this as it's also made 2 miles from my house. UGH
#41 of 86 same thing over the border
May 28, 2012 (12:21 pm)
we had that problem with our 2011-6cyl. The escape literally lurched. Its a software problem.
keep an eye on it! we than had a loud clicking problem when changed from park to drive.
#42 of 86 2012 escape v6 problems
Jun 28, 2012 (9:08 pm)
i have a 2012 ford escape that i have had not even 3 months now and i am having major issues with the vechile. the engine revs and the motor is extremely loud. Today the lights on the dash flickered and then the steering decided to not work causing me to hit the back end of the vehicle along the wall. I am very upset that I have a new vehicle that should not be having any issues and I am not comfortable driving it now that this happened today. I had a 2004 escape and never had any of these issues, I go and get a new suv and now have these issues. Is anyone else having steering issues? I also feel when driving the engine seems to want to hold back and jerk.
#43 of 86 Re: 2012 escape v6 problems [dymples69]
Jun 28, 2012 (9:19 pm)
Yup, mine is doing that now, and I think the rear track bar (or control arms?) are creaking. It sounds like its going to fall apart. I just rolled over to 15100 miles... I'm fed up.
#44 of 86 warranty, warranty
Jun 29, 2012 (10:28 am)
post it on facebook, twitter. Public embarassment is great. Go to Ford.com, send them an email.
ours here came back at ccranford.ca
your could be different,,and they follow up.
sounds like a tranny problem.
#45 of 86 Re: 2012 escape v6 problems [dymples69]
Jun 30, 2012 (6:22 am)
did you return to the Dealership where you purchased-
did you talk with the person you bought the vehicle from
did you and that person visit with the service manager
I was a Ford Service Manager-
if a person approached me with an issue and an attitude that would be one strike
#46 of 86 grease the complaint with honey!
Jun 30, 2012 (9:49 am)
whether a call centre, or in person, Do not approach with attitude. you will get no wear. they sold you the car, but its under warranty. Use your common sense when talking to the dealership.
They will not hand hold you.
#47 of 86 Re: 2012 escape v6 problems [shadescapes]
Jul 01, 2012 (6:54 am)
I am having many issues and have done what you listed. It is the Ford dealership with the 'attitude'. A hole in the driver side seat on a 27,000 dollar car caused by a piece of metal sticking out and a frayed headliner are 'how the car is made'. How do I deal with that 'attitude'. The fact that you use the word attitude and talk about strikes against customers IS the problem I am having with my Ford Service Manager who has the same attitude.
I miss Saturn
#48 of 86 dealer with attitude
Jul 01, 2012 (11:49 am)
not uncommon! check another dealership. Parts are malaysian, but assembled with pride in Kansas.
the point: you dont have issues, you have problems.
contact service manager, if not go.
ask the for boss..
work your way up the food chain.
When the work is done, go over the car with a fine tooth comb. I amuse my daughters when I do that, but it works. All sort of screw up excuses come out of the salesmans mouth.
#49 of 86 not liking the vehicle
Jul 02, 2012 (4:16 am)
sounds like you feel you bought a lemon and want your money back
if you feel the dealership and service manager aren't treating you like a normal customer post them