Ask the Car People.SM


Volvo XC60 Bluetooth Problems

12 messages,  Last post on Oct 07, 2012 at 6:39 AM

You are in the Volvo XC60 Forum.

What is this discussion about? Volvo XC60, Volvo XC90, Volvo S60

    

Messages Page 1 of 2

#1 of 12 XC60 2011.5 Bluetooth problems & software upgrades by juxta

Apr 02, 2011 (12:09 pm)

I just got a myTouch 4G from T-Mobile and although it connects though Bluetooth, it immediately disconnects after a few seconds. My old cell phone connected just fine.
 
T-Mobile blames Volvo. Where do you think the problem lies? I'm guessing the 4G phone has new features related to Bluetooth so perhaps the car's Bluetooth software needs updating? You'd think the new phone would be backward compatible but oh well.
 
My XC60's Bluetooth version is 5.00.17L. Looking at the Volvo's Bluetooth page, the compatibility test dates are mostly October 2010 so it seems the vehicle's Bluetooth may need an update (the myTouch 4G won't connect to a 2011 Audi Q5 either).
 
http://www.volvocars.com/us/sales-services/sales/soundandnavigation/bluetooth/pa- ges/default.aspx
 
I sent an email to Volvo customer service asking them to do a Bluetooth software update that supports new 4G phones (if that's the problem).
 
So I'm guessing whenever I go in for service I just ask if there are any software updates? Has anyone gotten any kind of software update for a 2010 or 2011 yet? Just wondering about the experience. Thanks.

#2 of 12 Re: XC60 2011.5 Bluetooth problems & software upgrades [juxta] by juxta

Apr 05, 2011 (12:19 pm)

Replying to: juxta (Apr 02, 2011 12:09 pm)
I just heard back from Volvo, North America. Volvo doesn't do Bluetooth upgrades. But they will send info to the phone's manufacturer or service provider for them to do an upgrade to the phone. I was told this was done for the iPhone 4G.
 
Volvo customer care asked that I email them the phone's model number and software version numbers.
 
So if your phone doesn't have correct/full compatibility with your car's Bluetooth, send Volvo an email and they will try to work to the get phone updated. T-Mobile was fairly useless in getting the problem solved.

#4 of 12 Re: XC60 2011.5 Bluetooth problems & software upgrades [juxta] by idmd

Sep 24, 2011 (9:32 am)

Replying to: juxta (Apr 05, 2011 12:19 pm)
My guess is that the BT hardware in the car is going to always be "fixed" as is from the factory. The part that can be changed is the software on the phone. Much like MS struggles to keep drivers up-to-date for every peripheral out there cell phone manufacturers struggle to keep compatibility with all the BT hardware installed in cars. I'm new to Volvo but my 2010 Acura was always spotty with BT on my latest generation iPhone. Seems like every other update broke or fixed the issue.

#5 of 12 Re: XC60 2011.5 Bluetooth problems & software upgrades [idmd] by juxta

Sep 24, 2011 (10:27 am)

Replying to: idmd (Sep 24, 2011 9:32 am)
I found out my problem. It's a silly work around - always deny access to the phone book.
 
After pairing the car and the phone, I get a prompt on the phone that says "Allow XC60 to access the phonebook?" If I hit no, it prompts again and I hit no again. Then they disconnect. But when I try to connect again on the car and again hit no on the phone when prompted to access the phonebook, everything works fine. The phone book is accessible, and I can make and receive calls handfree.
 
idmd, you're right. My wife's older phone's BT is compatible on both the Volvo and Audi so it is not a problem with the cars. I called T-mobile last week and they still hadn't fixed the problem, and ridiculously gave me the number to HTC's customer service. Really? You'd think fixing problems with their service would something T-mobile folks would handle, not me. Anyway I searched the internet and found the workaround above.

#6 of 12 2012 XC60 Bluetooth with Blackberry Torch by carbuyer140

Dec 21, 2011 (1:44 am)

Just took delivery one week ago (T6 Platinum, BLIS, Tech, Silver). So nice to drive...makes my 66 mile roundtrip commute fly by. But just the day before yesterday for the first time, my phonebook failed to load. Then again yesterday. I see forum discussions re: bluetooth issues. Anyone else using the Blackberry Torch 9850?

#7 of 12 Re: XC60 2011.5 Bluetooth problems & software upgrades [juxta] by juxta

Jan 25, 2012 (12:31 am)

Replying to: juxta (Apr 02, 2011 12:09 pm)
I just installed a large update to my cell phone and the Bluetooth now works with the car with no problems. My phone connects, disconnects and reconnects via Bluetooth with no problems.
 
It's pretty sorry that it took T-Mobile 10 months to completely roll out a fix.

#8 of 12 Re: XC60 2011.5 Bluetooth problems & software upgrades [juxta] by newyorkonly

Aug 23, 2012 (8:39 am)

Replying to: juxta (Sep 24, 2011 10:27 am)
I have a 2011 XC60 and a new Verizon Pantech Breakout 4G. It pairs up with the BT but connection drops after synching. Haven't been able to make one call. It never holds a connection. After spending over 40G on a car you'd think it would work with whatever the new phones would have.

#9 of 12 Re: XC60 2011.5 Bluetooth problems & software upgrades [newyorkonly] by juxta

Aug 23, 2012 (10:18 am)

Replying to: newyorkonly (Aug 23, 2012 8:39 am)
It's Verizon's fault! After an Andriod 2.3.4 upgrade my phone worked perfectly with the 2011 XC60 and the 2011 Audi Q5.
 
Make sure to bother Verizon a bit about your problem.
 
Also in the mean time, if you haven't already, try denying access to the phone book as I mentioned early in this thread. Dumb work around but that's the only thing I could do.

#10 of 12 Re: XC60 2011.5 Bluetooth problems & software upgrades [juxta] by newyorkonly1

Sep 24, 2012 (8:10 pm)

Replying to: juxta (Aug 23, 2012 10:18 am)
Thank you for answering my post. I just saw it. What do I tell verizon when I phone them? I read your post about the phone book but I never entered any of it in the system on the car.

Messages Page 1 of 2

To POST a message, please Sign In.

Advertisement

Browse by Category

Browse by Vehicle
   View All Vehicles

Browse by Board
Browse by Topic
View All Topics

Edmunds Community

Advertisement