Last post on May 07, 2012 at 5:26 PM
You are in the Chrysler Town & Country/Dodge Grand Caravan
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Chrysler Town and Country, Van
#35 of 64 bad van bad dealership
Oct 20, 2011 (6:26 pm)
i purchased my 2011 town and country from barberas on the boulevard in north east philadelphia. my new van has been in for service 3 times in 54 days for the engine light and brakes. the service department sucks rocks. i feel that i didnt receive the same quality of service i did when i brought the van. when you go to purchase a vehicle, they shower you with snacks and bottled water and once your purchased is approved they ring a freaking bell to congradulate you for going into dept. the phone line at this place sucks. dont try to call and expect to talk to the person you called to speak to, you will be on hold for ever. overall my buying experience at this dealership was the worst ever, and getting my van properly fixed at the sevice department was the worst. i have purchased several cars in my life, the 2011 town and country is the worst car i have ever brought. as i type this message, my lawyer has filed a case against crysler(LEMON LAW)
#36 of 64 Re: bad van bad dealership [rudybadvan]
Oct 22, 2011 (7:49 am)
The van isn't a lemon, there are parts that are faulty. It took me 6 months, and changing dealerships, to get to the bottom of the problem. In the end, Chryler customer service referred me to a "special" customer service resolution department in another state, to get the attention and assistance I needed to resolve the problem The problem you are having with the check-engine light is a KNOWN problem Tell the service technician to replace all of the PHASERS. After all was said and done, we formed a great relationship with the new dealership, the van was repaired, and Chrysler made a month's payment on our van. I hung in there because proving that it's a lemon isn't worth the hassle because you have to drive the vehicle until it's resolved, which could take months or years.
#37 of 64 Re: Any experience with 2011 Town and Country? [sangilp84]
Nov 02, 2011 (8:51 am)
I had the same problem, they are now replacing Cam phaser. I wish the dealership would go on line, would have saved a lot of trouble, as we had to bring it in 3 times
#38 of 64 Thanks for keeping this going
Nov 03, 2011 (7:31 am)
Thanks for sharing your experiences with the Town and Country. Were still interested in getting one but are waiting until my car dies so that more kinks can be worked out of the new design. Please continue to post your experiences.
#39 of 64 Re: Thanks for keeping this going [mic111]
Nov 03, 2011 (7:40 am)
I think the most important thing is to hold their feet to the fire, If you go in, see what kind of relationship the sales guy has with the service guy(s). There was nothing more frustrating than bringing it in and having them ask "who did you talk to" or we didn't work on that. I wrote them a nasty gram too. I am glad I read these posts, they ended up replacing two exhaust phasers the other two(total of 4), are intake which tested ok. There is definitely an old school chain of command at these dealerships, so I recommend meeting the head guy right away-hopefully you will not have to reacquaint yourself
#40 of 64 Re: bad van bad dealership [sangilp84]
Nov 04, 2011 (6:38 pm)
i respect your decision to keep your van, however it probably is a lemon. just wait. hopefully you wont experience all of the things that i have. did you know that they have an upgraded front brake pad and front rotor? no you didnt know, because they are not going to tell you unless you complain about excessive brake dust and your brakes start to grind. took 3 times for the service dept to finally get the front brakes from grinding.hopefully they will upgrade the rear brakes and rotors, my back wheels are black as hell from the excessive brake dust. now i am experiencing a problem with my transmission. when the van is in e-con mode, when it shifts into 2nd the van jerks. i have never had a new car do this. i havent had a chance to get to the dealership to show them what this van is doing yet, i work 6 adys a week. i will be taking off1 day this coming week so that they can address my concerns. bottom line is that my 2011 town and country is a lemon and i can wait until the lawyers do what they have to do. i am certain that they will recover ever dime that i spent on this lemon.
#41 of 64 Re: 2011 Town & Country 300 miles and engine trouble [sangilp84]
Nov 04, 2011 (6:55 pm)
im not sure what state you live in but you can call 1-800-lemonlaw. tell these people what you have been experiencing, maybe they can help. sounds like your car, just like mine is a lemon
#42 of 64 Re: bad van bad dealership [rudybadvan]
Nov 05, 2011 (3:06 pm)
Why would you spend ANY money on a new 2011 Town & Country? It should be under warranty. My 2011 Town & Country isn't performing badly since they replaced the phasers. In fact, I'm now getting 22+ miles per gallon, whereas I was only getting 18 before the phasers were replaced. Good luck with your "lemon". And good luck trying to prove that it is a lemon...........I think you're blowing smoke. No need to reply .............
#43 of 64 Rental Experience
Nov 13, 2011 (5:39 pm)
Just got back after renting a loaded 2011 T&C. The news articles talk about its improved drive train and engine. My experience - cramped, coarse, underpowered and rather unpleasant to drive. If the surface isn't smooth, it rides like a truck. It struggles going uphill downshifting very loudly, frequently. It isn't all that comfortable on a long drive either. If you are buying a minivan, I think you need to check out some of the competition. The couple of grand higher out the door sales price would seem to be well worth its premium over this gussied up decades old K-car (and you'll probably get more than that difference you spent back at trade in time).
#44 of 64 2011 T & C Transmission Problem
Nov 15, 2011 (4:14 pm)
Have you had any transmission problems such as "Shuddering" in low gear?