Last post on Nov 26, 2013 at 11:37 AM
You are in the Chevrolet Equinox
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Chevrolet Equinox, Auto Repair, Transmission, SUV
#916 of 1111 Greenwood Chevorlet - DONT EVER GO THERE!!!
Nov 30, 2012 (9:35 pm)
UPDATE - 2011 V6 AWD Chevy Equinox!
My vehicle has been in shop at Greenwood Chevrolet for two weeks and 3 days having the Cylinder head replaced because it was bad (so they told me). Today they called me and told me it was ready to be picked up.
I returned my rental vehicle and showed up to pick up my vehicle. They told me they replaced the bad cylinder head and the new one is on there and it's good as new. My husband told me to get the bad cylinder so he could look at it. When I asked Roger (the service manager) for it - he told me that they couldn't give it to me because they have to give it back for warranty purposes. I said "Ok, then can you show it to me and I'll take a picture of it to send my husband." He said he would go take the pic - went into the back room for close to 10-15 minutes.
When he returned this is the picture he showed me (see below). This is supposedly the "BAD" cylinder head they took off my vehicle.
I drive home and notice there is no difference in the performance of the vehicle. It's actually running worse than it was when I turned it in. I find it strange, but get home and show the picture to my husband. He immediately jumps up, gets a flashlight and goes under the hood of the car - he starts packing my son and I in the vehicle and says we're going back to the dealership RIGHT NOW!
Come to find out the paint on the bolts for the exhaust manifold is still there from the manufacturer. This cylinder head that is on my car right now has never been taken off.
We explained everything to the sales manager and he was in shock. This dealership never even removed my original cylinder head and that picture is (i think) of a brand new cylinder head with some bad valves placed in it.
I'm in such shock I don't even know what to say. I've been lied to, knowingly been put back in an unsafe vehicle (more than once) and they have committed fraud. God knows who else they've done this to.
The sales manager has asked that we come tomorrow to speak with the owner, but before we do that I'm heading over my local newspaper, going to 7 on your side news channel, I'm going to post my story on every major Social Media forum in the country, I am going to send my story to news reporters all over the state and I am personally sending a note to the CEO and board members of GM.
Chevy - You should be ashamed of yourself! It sickens me to think of what could have happened to my son and I because you lied about work you never performed, gave me a work order for it, then lied to me again when you gave me a picture of a brand new cylinder head.
I'm sick over this. You disgust me!
#917 of 1111 Re: 2011 Equinox Recall 11195B [firstnox]
Dec 12, 2012 (6:38 am)
I had mine replaced as well. When I pulled my car out of the garage the next morning, the garage floor was covered in oil. The cracked the oil pan during the repair....
45 days later - problem is back and truck is back at the dealer...
I cannot wait until this lease is over - this trick is a piece of junk!!!
#918 of 1111 Re: 2011 Equinox Recall 11195B [sueven]
Dec 12, 2012 (8:10 am)
Good morning sueven,
We're sorry to hear that you've had to bring your truck back in for further repairs. If you would like for us to check into anything further with your dealership, please don't hesitate to contact us at socialmediagm.com with more information (please include your name and contact information, the last 8 digits of your VIN, a brief summary of the situation, and the name of your involved dealership).
All the best,
GM Customer Service
#919 of 1111 Twice in for major repair
Dec 12, 2012 (8:18 am)
I have just gotten my Equinox back from RK Chevrolet. This is the second "major" repair, on a vehicle that now has only 25,000 miles on it. First, I had the cam sensors, timing chain etc replaced... at 15,000 miles! Now, the transmission has been opened up and worked on. It was not functioning, while I was out of town on business.
Now, while RK does fix the problems, and my vehicle works fine when I get it back, we all know this is a short term fix. It is quite apparent, by now, that the 2011 Equinox has a defective drive train. At the very least, a high percentage of these vehicles are lemons. GM needs to act quickly, before the media does. I am waiting for one more problem, then I will be done with this vehicle.
GM could, should and likely will respond with, at least, a favorable trade option for the newer, corrected model. I would think that this would show confidence in their product and compassion there customer. If not, this will be an ugly time for GM, and a loss of customer loyalty and trust.
#920 of 1111 2011 Equinox 4cyl shifting resolved
Dec 12, 2012 (9:54 am)
I was having some experience with hard shifting, called the dealer quoted them the service bulletin fond on this blog. I had my problem resolved with no hassles at the dealership and now mine is running smooth, in fact I hardly notice the shifts. I drive highway and city each day and have almost 60,000 kms. This vehicle has more than pleased me, I traded in an 08 Torrent and have to say that I am experiencing better fuel economy, comfort and little problems when compared to my Torrent and the dreaded Escape that I had before then. Mcuh better than other cars/dealers than I have personally experience with in the past (Mazda,Ford,Chrysler and Toyota).
#921 of 1111 Re: 2011 Equinox 4cyl shifting resolved [luvmynox]
Dec 12, 2012 (12:48 pm)
We're glad to hear that you've had success with your dealership getting the shifting concern resolved! Here's wishing you many more happy miles and a great holiday season!
Sarah, GM Customer Service
#922 of 1111 Re: Twice in for major repair [lsmithhart]
Dec 12, 2012 (5:05 pm)
Dont hold your breath...GM will respond and run circles around you. My 2011 equinox needed a new motor because it was consuming oil...and multiple other problems ranging from sensors, cellinoid, cam, fuel pump, etc. I bought this vehicle brand new and I refuse to have my brand new motor pulled apart. So I traded...the most GM WOULD GIVE ME WAS $3000... Whoopy dooo...i put $1500 cash down and 18 months worth of payments totaling$8000 onto this vehicle...the $3000 basically added insult to injury. So basically I lost $6500 and gained 28 months more of a truck payment. The district manager actually had the nerve to fight with me and I finally hung on her. She did her job well...she gained the company another sale by ripping me off.
Oh and as far as Sarah the GM responder to all our complaints... I wonder how she feels at the end of the day after acting concerned and lying to all of us...OR maybe she is just a computer responding...
I wish you better luck than I had with GM...
#923 of 1111 Re: 2011 Chevy Equinox v6 AWD - Check Engine & Stall [devilsbay]
Dec 15, 2012 (12:25 pm)
It is of no comfort to see I am not alone. Bought a NEW '11 LT. Within a few months, get engine light on and burning smell. Pull over and they had to tow me to dealership. Stranded me at home with no loaner for almost a week. Couldn't find anything they said. Then rough shifting, transmission slipping (others in the car when happens, but no pattern). Told me for 1st engine light issue I had to use PREMIUM BRAND of gas. I asked if Shell was what they considered a premium brand. Tell me on the slippage that it was because I drove with the Eco feature on. Turn it off they say. Still slips. Not as much, but still, and it is hard shifting...jerks you and a very hard feeling when riding. Now engine light is on again. Within a block of home car stalled. Stalled twice more while driving to dealership about a mile away. THEY told me to drive it there. Hook it up to the little box under the driver side and nothing shows. Said they're gonna have to hook it up to another testing machine and will call sometime monday. Again they start with the brand of gas and other nonsense. If they can't find it and fix it, I'm trading in for a different make. Will NEVER buy Chevrolet again. Oh, did i mention that it has 9K miles on it, and constant problems since the check engine light the first 3K miles. I'm going to lose money, but I will have a reliable vehicle.
#924 of 1111 Re: 2011 Chevy Equinox v6 AWD - Check Engine & Stall [ohmyheadaches]
Dec 16, 2012 (7:06 am)
Do not leave the dealership without a LOANER or RENTAL car. You purchased this car with a warranty, expect them to take care of you! If you let them walk all over you, they will. The transmission module (internal they say) was replaced on mine. The cam sensors were replaced on mine, the timing chain was replaced on mine etc...etc...etc. I bought it new, and I told them to get me a rental, which they did. Every time, with the exception of normal maintenance, I was given a vehicle. I even insisted on an SUV, and received one.
I think you have a bad dealership there! GM, at least has attempted to handle this, my dealership (RK Chevrolet in Virginia Beach Va.) has been very good. Complain to GM, let them know what is going on. If you do not get help, come back on here and let's blast them! We all need to make it loud, through local and national news media. First, however, let GM know.
#925 of 1111 Re: 2011 Chevy Equinox v6 AWD - Check Engine & Stall [ohmyheadaches]
Dec 16, 2012 (7:12 am)
You describe my stalling and slipping issue to a T. It blows my mi mind that the same exact issue has occurred on all of our 2011 Equinox's that have vented her. Heck, we should all file a class action suit against GM. They should not be allowed to get away with this...