Last post on Nov 26, 2013 at 11:37 AM
You are in the Chevrolet Equinox
What is this discussion about?
Chevrolet Equinox, Auto Repair, Transmission, SUV
#912 of 1111 Re: 2011 Chevy Equinox v6 AWD - Check Engine & Stall [devilsbay]
Nov 30, 2012 (6:50 pm)
My dealer has had my equinox since Monday. It was towed in on Sunday. All of the gages were not working, the wipers were going crazy and the tire pressure sensor kept flashing on my dash. The car finally quit working when I pulled over and the key got stuck in the ignition. They called me today, day 5 and said we have ordered a new BCM and it should be here early next week. Oh yippee.....i'm still convinced they don't know how to fix it. Still under warranty, but who knows if it will ever be right again.
#913 of 1111 Re: 2011 CHEVY EQUINOX [angrychevy]
by Stever@Edmunds HOST
Nov 30, 2012 (7:00 pm)
A word to the wise; most people skip over posts in ALL CAPS. It's okay to vent but all caps is hard to read.
#914 of 1111 Re: 2011 CHEVY EQUINOX [steve_]
Nov 30, 2012 (8:50 pm)
I read it fine. Caps mean your yelling. The guys upset...and understandably so. Actually caps grab my eye more so and catch my interest... Were all disgusted with GM and we all have our own way of venting....
#915 of 1111 Re: Interested in Customer Assistance [gmcustsvcsarah]
Nov 30, 2012 (8:53 pm)
I sent you all of my information and the service request # that I have with GM corporate. I got a auto-response from you a few weeks ago and then a reply from you that you would continue to let me work with GM corporate.
#916 of 1111 Greenwood Chevorlet - DONT EVER GO THERE!!!
Nov 30, 2012 (9:35 pm)
UPDATE - 2011 V6 AWD Chevy Equinox!
My vehicle has been in shop at Greenwood Chevrolet for two weeks and 3 days having the Cylinder head replaced because it was bad (so they told me). Today they called me and told me it was ready to be picked up.
I returned my rental vehicle and showed up to pick up my vehicle. They told me they replaced the bad cylinder head and the new one is on there and it's good as new. My husband told me to get the bad cylinder so he could look at it. When I asked Roger (the service manager) for it - he told me that they couldn't give it to me because they have to give it back for warranty purposes. I said "Ok, then can you show it to me and I'll take a picture of it to send my husband." He said he would go take the pic - went into the back room for close to 10-15 minutes.
When he returned this is the picture he showed me (see below). This is supposedly the "BAD" cylinder head they took off my vehicle.
I drive home and notice there is no difference in the performance of the vehicle. It's actually running worse than it was when I turned it in. I find it strange, but get home and show the picture to my husband. He immediately jumps up, gets a flashlight and goes under the hood of the car - he starts packing my son and I in the vehicle and says we're going back to the dealership RIGHT NOW!
Come to find out the paint on the bolts for the exhaust manifold is still there from the manufacturer. This cylinder head that is on my car right now has never been taken off.
We explained everything to the sales manager and he was in shock. This dealership never even removed my original cylinder head and that picture is (i think) of a brand new cylinder head with some bad valves placed in it.
I'm in such shock I don't even know what to say. I've been lied to, knowingly been put back in an unsafe vehicle (more than once) and they have committed fraud. God knows who else they've done this to.
The sales manager has asked that we come tomorrow to speak with the owner, but before we do that I'm heading over my local newspaper, going to 7 on your side news channel, I'm going to post my story on every major Social Media forum in the country, I am going to send my story to news reporters all over the state and I am personally sending a note to the CEO and board members of GM.
Chevy - You should be ashamed of yourself! It sickens me to think of what could have happened to my son and I because you lied about work you never performed, gave me a work order for it, then lied to me again when you gave me a picture of a brand new cylinder head.
I'm sick over this. You disgust me!
#917 of 1111 Re: 2011 Equinox Recall 11195B [firstnox]
Dec 12, 2012 (6:38 am)
I had mine replaced as well. When I pulled my car out of the garage the next morning, the garage floor was covered in oil. The cracked the oil pan during the repair....
45 days later - problem is back and truck is back at the dealer...
I cannot wait until this lease is over - this trick is a piece of junk!!!
#918 of 1111 Re: 2011 Equinox Recall 11195B [sueven]
Dec 12, 2012 (8:10 am)
Good morning sueven,
We're sorry to hear that you've had to bring your truck back in for further repairs. If you would like for us to check into anything further with your dealership, please don't hesitate to contact us at socialmediagm.com with more information (please include your name and contact information, the last 8 digits of your VIN, a brief summary of the situation, and the name of your involved dealership).
All the best,
GM Customer Service
#919 of 1111 Twice in for major repair
Dec 12, 2012 (8:18 am)
I have just gotten my Equinox back from RK Chevrolet. This is the second "major" repair, on a vehicle that now has only 25,000 miles on it. First, I had the cam sensors, timing chain etc replaced... at 15,000 miles! Now, the transmission has been opened up and worked on. It was not functioning, while I was out of town on business.
Now, while RK does fix the problems, and my vehicle works fine when I get it back, we all know this is a short term fix. It is quite apparent, by now, that the 2011 Equinox has a defective drive train. At the very least, a high percentage of these vehicles are lemons. GM needs to act quickly, before the media does. I am waiting for one more problem, then I will be done with this vehicle.
GM could, should and likely will respond with, at least, a favorable trade option for the newer, corrected model. I would think that this would show confidence in their product and compassion there customer. If not, this will be an ugly time for GM, and a loss of customer loyalty and trust.
#920 of 1111 2011 Equinox 4cyl shifting resolved
Dec 12, 2012 (9:54 am)
I was having some experience with hard shifting, called the dealer quoted them the service bulletin fond on this blog. I had my problem resolved with no hassles at the dealership and now mine is running smooth, in fact I hardly notice the shifts. I drive highway and city each day and have almost 60,000 kms. This vehicle has more than pleased me, I traded in an 08 Torrent and have to say that I am experiencing better fuel economy, comfort and little problems when compared to my Torrent and the dreaded Escape that I had before then. Mcuh better than other cars/dealers than I have personally experience with in the past (Mazda,Ford,Chrysler and Toyota).
#921 of 1111 Re: 2011 Equinox 4cyl shifting resolved [luvmynox]
Dec 12, 2012 (12:48 pm)
We're glad to hear that you've had success with your dealership getting the shifting concern resolved! Here's wishing you many more happy miles and a great holiday season!
Sarah, GM Customer Service