Last post on Nov 26, 2013 at 11:37 AM
You are in the Chevrolet Equinox
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Chevrolet Equinox, Auto Repair, Transmission, SUV
#909 of 1111 Re: 2011 Chevy Equinox v6 AWD - Check Engine & Stall [sma1]
Nov 29, 2012 (10:33 am)
sma1 - I'm with you.... will never purchase a GM vehicle again! I've been in contact with the social media rep on here as well as a district manager at GM and keep getting phone calls that they need a few more days. They are still reviewing my case.
In the meantime i've been in this rental vehicle for more than 2 weeks and Greenwood Chev dealership has made a total of two phone calls to me to give me status of my vehicle. Just yesterday when I showed up there finally they told me that the #4 cylinder had to be replaced because the machine shop couldn't fix it.
Meanwhile GM corporate has asked me to deliver all of my maintenance receipts to the dealership. Well my husband does all of the oil changes uses Mobil 1 synthetic oil. So i had to print out our bank statements from our trips to Auto zone to purchase the materials because we usually don't keep those reciepts. I also printed out all of my bank records for the gas i use so they know I don't put crap gas in my vehicle.
At this point i'm pretty sure there won't be any resolution to this and they will end up returning this unsafe vehicle to me.
I have no idea how i'm going to get to work everyday now.. I'm not driving that death trap!
#910 of 1111 Re: 2011 Chevy Equinox v6 AWD - Check Engine & Stall [devilsbay]
Nov 29, 2012 (11:46 am)
I'm sorry to tell you that my dealership did all my maintenance, relaxed cellinoids,a faulty fuel pump, 5 sensors... The list goes on. And it continued to stall out. GM is useless.... It is really sad that a "made in the USA" company will not back their vehicles. I had multiple retail vehicles free is charge through my dealer... I spoke to GM twice and the district manager who went in circles completely discounting my complaints with her own justification.... Which was basically telling me that there was no proof! REALLY...the mechanics finally discovered my motor was consuming oil! She still had the nerve to argue and I finally hung up on her. Excuse my French... But the district manager was a complete bitch! Oh she did her job well! She managed to make GM money by giving me only $3000 toward a new vehicle....and I'm at a loss of $8000 (which is in their pockets because I lost a year and a half of payments and had to start a new loan all over again). Great for GM... Sucks for me.....
#911 of 1111 2011 CHEVY EQUINOX
Nov 30, 2012 (6:25 pm)
GOTTA LOVE THE SOCIAL MEDIA EXPERIENCE AT GM.......THEY WANT YOUR VIN NUMBER, YOUR MILEAGE AND WHAT DEALER YOUR VEHICLE IS AT AND THEN THE BLANK STATEMENT, WE ARE SORRY ABOUT YOUR ISSUE. OH REALLY, WELL I SEE IT SITLL ISN't FIXED GM SOCIAL MEDIA. DAY 5 AT THE DEALER AND MY MESSAGE TODAY WAS, WE ORDERED A NEW BCM AND SHOULD BE HERE SOME TIME NEXT WEEK. WOO HOO FOR YOU GM, YOU DON'T EVEN MANUFACTURE ANY OF THE PARTS THAT YOU ASSEMBLE INTO YOUR NAMEPLATED GENERAL MOTORS VEHICLES. DO YOU EVEN HOLD YOUR SUPPLIERS ACCOUNTABLE FOR SCREWING UP YOUR CUSTOMER BASE. OH I KNOW, I'M ONLY ONE PERSON AND IF YOU SHUT ME UP, I WON'T GET THE WORD OUT ABOUT YOUR FAULTY PRODUCT. THIS IS A KNOWN ISSUE AND YOU FAIL TO FIX THE ISSUE. I'M AM NOT BUYING THE EXTENDED WARRANTY THAT YOU JUST IRONICALLY SENT ME AFTER MY CAR IS IN THD DEALER FOR SOMETHING THAT YOU FAILED TO FIX! NEWS FLASH FOLKS, FIX MY ISSUE OR I WILL RANT ON AND ON AND YEAH I AM ONLY ONE PERSON, BUT THE POWER OF ONE PERSON CAN GO ON AND ON AND I WILL GO ON AND ON ABOUT WHAT A PIECE OF CRAP YOU SELL TO THE PUBLIC AND CLAIM YOUR CUSTOMER RELATIONS ARE GETTING BETTER. WELL MOST OF THE PUBLIC FEELS SORRY FOR YOU THAT YOU HAD TO BORROW MONEY FROM THE GOVERNMENT FOR A BAILOUT BECAUSE YOU HAVE SO MANY CHIEFS AND NOT ENOUGH INDIANS RUNNING THE SHOW. FIX YOUR PRODUCT OTHERWISE YOU WILL CONTINUE TO LOSE YOUR CUSTOMER BASE REGARDLESS OF WHAT YOU THINK. I WILL FIND A WAY TO CONTINUE TO TALK ABOUT HOW YOU CANNOT FIX A NEW CAR. YOU DON'T HAVE THE KNOWLEDGE BASE AND THIS FRIGHTENS ME.........RIDICULOUS AND VERY FRUSTRATING
#912 of 1111 Re: 2011 Chevy Equinox v6 AWD - Check Engine & Stall [devilsbay]
Nov 30, 2012 (6:50 pm)
My dealer has had my equinox since Monday. It was towed in on Sunday. All of the gages were not working, the wipers were going crazy and the tire pressure sensor kept flashing on my dash. The car finally quit working when I pulled over and the key got stuck in the ignition. They called me today, day 5 and said we have ordered a new BCM and it should be here early next week. Oh yippee.....i'm still convinced they don't know how to fix it. Still under warranty, but who knows if it will ever be right again.
#913 of 1111 Re: 2011 CHEVY EQUINOX [angrychevy]
by Stever@Edmunds HOST
Nov 30, 2012 (7:00 pm)
A word to the wise; most people skip over posts in ALL CAPS. It's okay to vent but all caps is hard to read.
#914 of 1111 Re: 2011 CHEVY EQUINOX [steve_]
Nov 30, 2012 (8:50 pm)
I read it fine. Caps mean your yelling. The guys upset...and understandably so. Actually caps grab my eye more so and catch my interest... Were all disgusted with GM and we all have our own way of venting....
#915 of 1111 Re: Interested in Customer Assistance [gmcustsvcsarah]
Nov 30, 2012 (8:53 pm)
I sent you all of my information and the service request # that I have with GM corporate. I got a auto-response from you a few weeks ago and then a reply from you that you would continue to let me work with GM corporate.
#916 of 1111 Greenwood Chevorlet - DONT EVER GO THERE!!!
Nov 30, 2012 (9:35 pm)
UPDATE - 2011 V6 AWD Chevy Equinox!
My vehicle has been in shop at Greenwood Chevrolet for two weeks and 3 days having the Cylinder head replaced because it was bad (so they told me). Today they called me and told me it was ready to be picked up.
I returned my rental vehicle and showed up to pick up my vehicle. They told me they replaced the bad cylinder head and the new one is on there and it's good as new. My husband told me to get the bad cylinder so he could look at it. When I asked Roger (the service manager) for it - he told me that they couldn't give it to me because they have to give it back for warranty purposes. I said "Ok, then can you show it to me and I'll take a picture of it to send my husband." He said he would go take the pic - went into the back room for close to 10-15 minutes.
When he returned this is the picture he showed me (see below). This is supposedly the "BAD" cylinder head they took off my vehicle.
I drive home and notice there is no difference in the performance of the vehicle. It's actually running worse than it was when I turned it in. I find it strange, but get home and show the picture to my husband. He immediately jumps up, gets a flashlight and goes under the hood of the car - he starts packing my son and I in the vehicle and says we're going back to the dealership RIGHT NOW!
Come to find out the paint on the bolts for the exhaust manifold is still there from the manufacturer. This cylinder head that is on my car right now has never been taken off.
We explained everything to the sales manager and he was in shock. This dealership never even removed my original cylinder head and that picture is (i think) of a brand new cylinder head with some bad valves placed in it.
I'm in such shock I don't even know what to say. I've been lied to, knowingly been put back in an unsafe vehicle (more than once) and they have committed fraud. God knows who else they've done this to.
The sales manager has asked that we come tomorrow to speak with the owner, but before we do that I'm heading over my local newspaper, going to 7 on your side news channel, I'm going to post my story on every major Social Media forum in the country, I am going to send my story to news reporters all over the state and I am personally sending a note to the CEO and board members of GM.
Chevy - You should be ashamed of yourself! It sickens me to think of what could have happened to my son and I because you lied about work you never performed, gave me a work order for it, then lied to me again when you gave me a picture of a brand new cylinder head.
I'm sick over this. You disgust me!
#917 of 1111 Re: 2011 Equinox Recall 11195B [firstnox]
Dec 12, 2012 (6:38 am)
I had mine replaced as well. When I pulled my car out of the garage the next morning, the garage floor was covered in oil. The cracked the oil pan during the repair....
45 days later - problem is back and truck is back at the dealer...
I cannot wait until this lease is over - this trick is a piece of junk!!!
#918 of 1111 Re: 2011 Equinox Recall 11195B [sueven]
Dec 12, 2012 (8:10 am)
Good morning sueven,
We're sorry to hear that you've had to bring your truck back in for further repairs. If you would like for us to check into anything further with your dealership, please don't hesitate to contact us at socialmediagm.com with more information (please include your name and contact information, the last 8 digits of your VIN, a brief summary of the situation, and the name of your involved dealership).
All the best,
GM Customer Service