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2011 Chevy Equinox Problems

1035 messages,  Last post on May 11, 2013 at 2:53 PM

You are in the Chevrolet Equinox Forum.

What is this discussion about? Chevrolet Equinox, Auto Repair, Transmission, SUV

Messages Page 91 of 105

#892 of 1035 Re: Stupid? [upset2011owner] by gmcustsvcsarah

Oct 23, 2012 (6:11 am)

Replying to: upset2011owner (Oct 22, 2012 10:59 am)
Good morning upset2011owner,
 
It looks as though you've spoken with Customer Assistance on this already; if you would like, please forward us the last 8 digits of your VIN or the Service Request number (71-***********) to socialmediagm.com and we can check into this further.
 
Sarah, GM Customer Service

#893 of 1035 Re: Transmission issues [oldfogey2] by mark312

Oct 24, 2012 (7:06 pm)

Replying to: oldfogey2 (Jun 14, 2012 5:08 pm)
I have been reading about all the problems with the Equinox shifting problems and I am at my witts end too. I bought a 2010 Equinox on April the 9th of 2010 and in August of 2010 I had a hard 2nd to 3rd shift. It sounded like the transmission was falling out of the car. Since we were on vacation I had to wait until we got home to take it to the shop. This vehicle has been in the shop 6 times, had a data recorder put in and our local GM/Chevy dealership even kept it for a week to see if they could simulate the issue. The shop manager drove it and said that something was wrong but they couldn't pull up any fault codes and besides the GM rep told me over the phone that they wouldn't do anything else for me. Well guess what, GM hasn't done anything for me at all! They told me to just drive it until it tears up. Now this is an everyday occurance and my wife will not even drive this vehicle anymore. I even wrote an E-Mail to the CEO of GM and NEVER recieved a reply of ANY kind. I have a 1992 GMC pickup and a 2000 chevy prizm with NO transmission issues. Goodby GM, I am through with you guys. All you wanted was my money with NO help fixing this problem!!

#894 of 1035 Re: Transmission issues [mark312] by gmcustsvcsarah

Oct 25, 2012 (6:35 am)

Replying to: mark312 (Oct 24, 2012 7:06 pm)
mark312,
 
We're sorry to hear about this situation and would be glad to look into it further. Could we please have you email us at socialmediagm.com with more information (including your name and contact information, as well as the last 8 digits of your VIN)?
 
Sarah, GM Customer Service

#896 of 1035 2011 Equinox Nothing But Trouble by madincolorado

Nov 10, 2012 (11:19 am)

I did alot of research before purchsing this vehicle brand new in 2011 and have currently owned it for 1 1/2 years. Unfortunately during the research process it seemed like a good vehicle with good gas mileage; which is what I was looking for. Nothing but trouble from the get go.
 
The speakers have been replaced, the shifting mechanism has been replaced, they have not replaced the tires which I am very MAD about. They have been a problem since I purchased the vehicle! I have proof on my monthly ONSTAR Vehicle Report. First the tire on the front drivers side would not stay inflated (supposed to be at 35 PSI we fill it every month with air and with 20 days or so it is down to about 25 or 26 and now the same thing is happening with the drivers side rear tire.
 
The BIGGEST Problem is THE LACK OF GOOD GAS MILEAGE! THIS VEHICLE IS ADVERTISED AT 32MPG HIGHWAY WHICH IS WHY I PURCHASED THE CAR!! I HAVE BEEN LUCKY TO GET MAYBE 22MPG HIGHWAY! And possibly getting 17 City which is ludicrous!!
 
Never believe what you hear or read about a car published by GM! They are liars; to say the least!!
 
Now the last 2x we have gone to Denver 3 hours from where we live on the way back the A/C completelty stops working and they can't find anything wrong with it!!
 
DON'T BUY THIS PIECE OF JUNK!! I AM WARNING YOU NOW, TELL YOUR FRIENDS, RELATIVES AND EVERYONE ELSE NOT TO BUY THIS VEHICLE. IT IS A LEMON AND GM COULD CARE LESS!!

#897 of 1035 Re: 2011 Equinox Nothing But Trouble [madincolorado] by tony_deciantis

Nov 11, 2012 (8:10 pm)

Replying to: madincolorado (Nov 10, 2012 11:19 am)
When you go on the hiway you need to reset your miles per gallon section behind the steering wheel. I had the same problem I did a lot of research called GM and they told me to reset it set the vehicle to cruise and surprisingly I got 34.6 miles per gallon which was really good on the other hand in the city it's horrible on gas I can only get 360-400 miles per tank. The harsh shifting I got used to by now. I hope this can help you.

#898 of 1035 Re: 2011 Equinox Nothing But Trouble [madincolorado] by gmcustsvc

Nov 12, 2012 (11:41 am)

Replying to: madincolorado (Nov 10, 2012 11:19 am)
madincolorado,
 
We're sorry to hear that you've had these troubles with your new Equinox. It looks as though your current concern is the tire inflation, correct? If you would like more information on tire warranties, please contact us via email at socialmediagm.com (include your name, contact information, and the last 8 digits of your VIN with your inquiry).
 
Sarah, GM Customer Service

#900 of 1035 Re: 2011 Chevy Equinox v6 AWD - Check Engine & Stall [devilsbay] by devilsbay

Nov 20, 2012 (11:58 am)

Replying to: devilsbay (Oct 04, 2012 10:11 am)
UPDATE: My diagnosis last time I was in the shop (the time of my original post) was that my check engine light was throwing a P0300 engine misfire detected with cylinder 4. Having misfired in history. They said that it was also throwing #PIP5029B that talks about carbon deposits causing misfires at times.
 
They cleaned my valves with upper engine cleaner and added fuel treatment to my tank. They road tested the vehicle and no misfire was detected. They claimed this took a week to do!
 
Now it's almost a month later and the check engine light came on again. I took it to the shop and they told me it's throwing the same error code of a engine misfire in cylinder 4. They told me they have to take the engine apart and send the cylinder head to a machine shop to either shave it down or find out if it has a crack.
 
I took the vehicle in on Friday morning. They gave me a rental car in place of my vehicle as it states in my warrenty. However, I told them I would like to be put in a rental vehicle of the same caliber of my vehicle in the shop. I paid over $40,000 in cash for this vehicle fully loaded (navigation, dvd, heated seats, etc...) and i've been put in a base model vehicle that my carseat barely fit in AGAIN! I complained and they put me in a jeep cherokee but had me return a day later because i needed to be in a chevy vehicle. When I returned the chevy vehicle is no different (base model again) and i'm on my way out of town with a 2 year old for a 10 hour trip in thanksgiving traffic. I've had to purchase a GPS system for this vehcile, a dvd player for my child, and extra chargers for my phones because this rental is not equipt!
 
On top of all of that, when I came to pick up the rental vehicle it was on E with the gas light flashing and the tire warning light was on (said the front right tire is low on air). I told the rental agent and he said "oh it's probably just a little low on air, you can fill that up at any gas station." I'm sorry but shouldn't have that been taken care of before I recieved the vehicle? And how dare you tell me that it's my responsibility to go and fill the air in the tire! Not to mention, AGAIN I had no help from anyone changing out the stroller, car seat, other items in my vehicle to the rental. So I had to hold a 2 year old (PREGNANT) while changing out the car seat, putting the stroller in the back, getting my briefcase from work, diaper bag, Toys of my childs, etc...
 
Now I understand it may not be policy to help someone, but when you see a woman obviously struggling to get all of her items and her child into the rental you think some decent human being would be willing to help her. No not at Chevy or Enterprise (the company they rent with). They treat you like dirt!
 
So now it's Tuesday morning at 11:00 am and I still have yet to hear from the dealership. I have no idea what the status of my vehicle is, what has been diagnosed, and for all i know my vehicle is just sitting in their bay. I've called the corporate headquarters and have been assigned a representative who will hopefully be helping to solve this. My service # is 71-112-820-7939.
 
I'm formally writing a letter to Chevy letting them know that I cannot drive this vehicle they've sold me. It's not safe and I have several mechanics telling me that I should just cut my losses. For a vehicle to stall out, be unpredictable, rough idol, and have misfiring cylinders is just an unsafe vehicle to be in. To already have engine issues at 45,00 miles tells me i've bought a faulty vehicle. I will not risk my child's life - I will cut my losses and take the bus if I have to. I drive an hour to and from work every day. I can't afford for something to go wrong. God forbid I'm at a stop light and the engine stalls and someone hits my child and I and something happen to us.
 
I refuse to put our lives in danger!

#901 of 1035 devilsbay... by CapeCod

Nov 20, 2012 (1:10 pm)

Without a doubt you will get a post here from 'GM sarah' but no other support from GM. My wife's Equinox is about 25k miles behind yours. Like many others here... we wonder what the future will bring. Sounds like the future is not very rosy. And we also have the double edge sword of taking a double hit once more people start hitting the higher mileage marks. More problems=more complaints=more publicity=lower trade-in value! Wondering out-loud, I imagine ultimately the problem will have something to do with the 'dex' oil. As a previous GM owner I remember well the 'dex' antifreeze problem of the late 1990's. Remember the mini fiber hockey pucks they put in the cooling system to fill the gaps!

Messages Page 91 of 105

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