Last post on Nov 26, 2013 at 11:37 AM
You are in the Chevrolet Equinox
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Chevrolet Equinox, Auto Repair, Transmission, SUV
#873 of 1111 2011 Chevy Equinox v6 AWD - Check Engine & Stall
Oct 04, 2012 (9:11 am)
Bought my brand new Equinox LTZ fully loaded cash 40,000 miles ago and have been to the dealership more times than I can count.
Most recently I had been noticing a rough idol, bad gas mileage, and stalling out so I went and took it in for a tune up thinking maybe the spark plugs maybe went bad. The dealership told me I wasn't scheduled for a tune up and not to worry. Well that day, my 18 month old son and I were making a u-turn at a busy intersection and the car stalled out in the middle of the freeway! Then two days later the car stalled out twice in one day at a stop light and at a stop sign - again with my baby in the car. You want to talk about feeling scared!
I took the vehicle to my local Greenwood Chevy dealer in Hollister, CA where i bought it. They said they couldn't duplicate the problem, but updated my computer system and fixed the seatbelt recall so that should help. Well it didn't!
Two weeks later (yesterday), still experiencing the problem I mentioned above with the rough idol. In addition, the check engine light came on. I called my dealership and he told me that the vehicle is still drivable with the check engine light on. It's only a problem if it's flashing. Oh well then I guess there is no problem then (Sarcasm)... What a joke!
Needless to say I'm now in a rental car, my vehicle is in the shop AGAIN, I've missed another half day of work, my child's carseat barely fits in the rental car, and I am not sure I even want it back. It's not safe for my child to be in and now with a 2nd baby on the way... there is no way I'm putting both of my children in this vehicle again! I paid $40,000 in cash for this top of the line vehicle that is now in the shop more than it's in my driveway!
I don't think I have any choice but to cut my losses and get rid of it at this point. I will tell you this... I will NEVER purchase another Chevy/GM product as long as I live. My children won't buy, nor will my family and friends. In fact.. I might even stand outside the Chevy dealer and tell other parents how unsafe chevy is for them to drive with their children in it. I'm sure they wouldn't want to be in the middle of a busy intersection, with their children in the back seat, and have their brand new $40,000 vehicle just STALL OUT!
It's unfortunate and I sure hope people read this so they don't make the same mistake as I did.
#874 of 1111 Interested in Customer Assistance
Oct 04, 2012 (10:38 am)
equinox2011 and devilsbay,
I've read both of your posts and wanted to be sure to offer to check into this further for you both. Please contact us at socialmediagm.com and we'll open a Service Request on your behalf and being interacting with your dealership. We need the following information: your name and Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your involved dealership.
Sarah, GM Customer Service
#875 of 1111 Re: Start of the same problem [mjholman01]
Oct 07, 2012 (6:18 pm)
Your oil was low because your equinox is doing the same exact thing mine is. I've had all my oil changes done by the dealer and it has been in the shop numerous times. My motor is consuming oil. I called GM and they asked if i could recreate it stalling. Ummmm nooooo... It does it when it feels like it. My dealership thinks that because of the low oil that there is low pressure which is causing the truck to shut down...something to do with the cam actuator Because i can't recreate this issue GM offered me a years worth of free maintenance... Whoopy doo...
I've got 18 months of aggravation and monthly payments totaling over $8000, and my $1500 down payment into this vehicle. The dealer said they cant give me back much because they will loose on the resale... Okaaaay...and what about the $9500 I've lost? They don't care about their customers. this last time i had it in...8 weeks after my oil change done by Chevy...there was 1 quart of oil left in my truck. So now they have acknowledged something is wrong with my motor.
I'm trying to trade my equinox in...i don't want this piece of junk any longer. I don't care if they put a new motor in it or not. My truck will no longer be factory. The dealer tells me that GM will probably only give me $3000 for my trouble to be applied to a new vehicle.... What an insult considering all the money I have paid towards this vehicle. Now because of this junk vehicle that everyone is having the same exact problems with...i now have to add 2 more years to paying for a replacement vehicle. I'm seriously thinking about getting a lawyer, contacting the state to make a claim.... I don't know why Chevy is getting away with doing this to all of us that bought the 4 cylinder....i need to find out what my legal rights are.
#877 of 1111 Re: 2011 Chevy Equinox post ignition problems [sadiegirl120]
Oct 09, 2012 (11:11 am)
I have been having the same exact issue. I took it to my own mechanic to see what the problem is so the dealership doesn't try to overcharge me. It seems that everyone with a 2011 Equinox is having the same exact problems, and it's actually quite ridiculous that there hasn't been a recall. I bought Chevy because supposedly they are reliable, but this car has proven to be anything but. I'm hoping my mechanic is able to identify the problem and fix it.
#878 of 1111 Re: 2011 Chevy Equinox post ignition problems [meshell0914]
Oct 09, 2012 (12:00 pm)
Unless your odometer reading exceeds 36,000 miles, you should still be well within your factory warranties. If we can check into warranty information for you, please send us the last 8 digits of your VIN in an email to socialmediagm.com
Sarah, GM Customer Service
#879 of 1111 Where did my MPG go????
Oct 17, 2012 (5:42 pm)
My wife likes her 2011 Equinox...
Because of that I have been quite tolerant.
the "startup" noise comes and goes and I have my fingers crossed it will not lead to something serious a year of so from now. I have always felt mislead by GM's advertised MPG ratings.
Around town my wife gets 25 mpg... on the road 28... Not great but acceptable.
Of course my wife's 1998 Olds Van with a V-6 got 22mpg but those were the good ol' days.
BUT suddenly since a recent oil change at local dealer the MPG's have fallen through the floor.
First they dropped to 21-22 now for the last 60 miles it has dropped to 18.9 mpg !
I've been suspicious of the electronic numbers so I have been manually checking for MPG's at 50 and 100 mile points. electronic always seems to be a mile or so higher than my manual figures. Again, I can accept my numbers might not be 100% acccurate BUT now even the Electronic numbers are below 20mpg! Has anyone had a similar dropoff in mpg? Car has around 18k miles on it. Temperature has gotten cooler here in the Northeast but that should mean no AC and better MPG's. Car is not idled for long periods like it might be in mid winter. Any suggestions what could be going on?
#880 of 1111 Re: Where did my MPG go???? [CapeCod]
Oct 17, 2012 (6:06 pm)
I have allways notiest a drop in mpg in all of are cars when it gets cooler. I have been told its because of the winter blend of fuels. More alcohol in gas
#881 of 1111 Re: Where did my MPG go???? [CapeCod]
Oct 18, 2012 (3:45 am)
I Totally agree with you on that issue. I traded my gorgeous Monte Carlo in for the mileage and was completely disappointed. The day they delivered my car, (they drove it 500 miles to the dealership) not happy about that but when I checked the mpg, it say 19. I was like what the heck?? they just gave me some BS about the computer needing more miles to average out.. Although I do like the nox now, I'm still very sorry I picked up another car payment and gained nothing but headaches between this knocking noise and the mpg.
By the way, they told me they can't fix it, but guarantee me it will be covered if it causes issues on down the road. That makes me feel all warm and fuzzy. This is my 7th NEW Chevrolet, and I am strongly considering another product at this point. Good luck with your nox.
#882 of 1111 "computer needs more time"
Oct 18, 2012 (4:12 am)
I fully expect dealership would tell me my "computer" needs to adjust to the cooler AM temperatures... 32 in the AM insn't the same as 60's. Might also get the old "different formula" for gasoline for the winter months excuse. I've warned my wife... a few more tankfuls at under 20 MPG and we might have to make a decision. I wonder if Sarah of Customer Service (our resident "Peggy") has an explanation why a vehicle would suddenly drop 20-25% in MPG? I very faithfully reset the MPG readout and keep a Trip 1 and Trip 2 record which I then manually calculate. The drop off in MPG is definitely there! Hard to believe I might start taking my 2003 Vibe with 150k miles on it for longer trips. I have a 700 mile trip coming up (to and from Cape Cod.) This is a trip I make 8 to 10 times a year. Mileage has always been 27 to upper 28 range. Best ever was a 29. We will see what my next trip brings?????