Last post on May 11, 2013 at 2:53 PM
You are in the Chevrolet Equinox
What is this discussion about?
Chevrolet Equinox, Auto Repair, Transmission, SUV
#828 of 1035 Re: GM doesn't care for their customers [gary0410]
Jul 28, 2012 (6:25 am)
While I'm glad that YOU finally achieved some sort of satisfaction, my nightmare continues and GM is now just brushing me off -- even though they acknowledge the problem and claim they are working on a fix. I don't constantly go online to maintain a diary of dealer and GM failed fix attempts (I'm up to 6 multi-day service visits now, with several part replacements plus reprogramming).
Although I've gotten GM to admit that there are WIDESPREAD problems with the 2011 Equinox (one GM Customer Service rep actually said "everyone is having this problem"), at this point they are essentially telling me to shut up and stop bothering them, since they have nothing to offer. They expect me to just patiently wait for my dealer to call me when they've released a software update -- which, per their statement, will be available "in the third quarter of 2012 at the earliest." And, against my objections (since the vehicle wasn't fixed), they actually closed my case.
So, the vehicle that I bought brand new off the dealer's lot for my long commute is probably not going last very far past the warranty period, if it even makes it that far. Let's face facts here: the 2011 Chevrolet Equinox has design flaws that GM still has not fixed.
I've lost all faith in GM and my dealer (Quirk Chevy in Manchester, NH), and they think it is OK to inconvenience me when they are at fault. I've told them repeatedly that I will leave my vehicle with them as long as they want IF they provide a vehicle for me to use, but they insist that I sit in their service department for hours waiting for them to have a revelation before they will authorize a loaner, claiming it's GM's policy.
#829 of 1035 Re: GM doesn't care for their customers [gary0410]
Jul 28, 2012 (7:53 am)
With all due respect, people do have the right to complain. Some Equinox owners have had so many problems that they can not rely on their vehicle. Also, consider the following:
1. Even if GM fixes it right the first time, should engines be torn apart to replace actuators, camshafts, timing chains, etc. on almost brand new vehicles? What kind of engineering goes into these vehicles?
2. Should stalling in intersections or on the freeway be occurring?
These are major problems. Customers who spend $25k to $30k of their hard earned money on a new vehicle should not be going back to the dealership to fix so many major problems. My last new vehicle was a 2006 Dodge Caravan that I paid under $16. I had no warranty claims. This should be the norm.
#830 of 1035 Re: GM doesn't care for their customers [jpf]
Jul 28, 2012 (6:28 pm)
I am thankful these "complainer" boards exist. Because of this board I know the startup engine noise I hear intermittenly is not just happening on my vehicle. Like some others here my local dealer still likes to pretend they do not know noise I am speaking of. Also like others here I wonder what problems I will have months or years from now. Some of the posters here have many more miles on their vehicles than I do. They are my test pilots.
Recently I have noticed (15k miles) that my idle can be rough at times but thankfully no stalling yet. I subscribed to this board so I would get updates! Keep them coming!
Jul 31, 2012 (6:22 pm)
Finally after almost a year of myself and the many others out there GM has finally released what they call a software update which is PI0724A which is the cure for the 2-3 hard shift I will be doing this next week cause the dealers are way to busy. So after complaining to who knows how many people threatening them to take my vehicle back they've found the solution to this mystery I hope. By Thursday of next week I will be updating my experiences with this update but don't wait for me get this done ASAP and take away all your problems. P.S. when I spoke to the dealer today I refreshed his memory from last year and mentioned to him isn't this the characteristics of the vehicle????? Or my driving habits????? He said no do I replied to him so when I told you all this why wouldn't you believe me. So bottom line is when someone tells you something listen before you jump the gun.
#832 of 1035 Re: GM doesn't care for their customers [jpf]
Aug 01, 2012 (1:43 am)
First of all, anyone saying that they have a right to complain is right. I NEVER once said you didn't have the right to complain. What I DID say is that it seems to me people are having problems with their specific dealerships and then blaming GM as a whole for their experience. That isn't fair.
Nor is it fair that GM didn't better engineer their engine before putting into vehicles. Look at my past posts, I wasn't happy about this AT ALL. It's ridiculous. BUT - GM offers a 5 year/100,000 mile powertrain warranty and IS FIXING these problems UNDER warranty - when it's taken to a dealership that is actually aware of the problem and not making YOU jump through hoops. Don't blame GM for your dealership making you jump through hoops to get a loaner car. I received a loaner the day I dropped my Equinox off.
I offered up what I experienced to everyone on this board by giving all the information that I received throughout my process. I hated going through it, but you have warranties for a reason. If every carmaker made perfect cars there would be absolutely no need for them.
And I still stand by the fact that most of the people on here who complained about their Equinox then never came back to update us on their experience is because it was fixed and they went on their merry way. Otherwise, as is human nature, they would have been back here complaining again. Complain away if you have problems - just don't assume they are always GM's fault when they (GM) is releasing the fix information to dealerships and standing behind the fixes 100%.
Aug 01, 2012 (5:24 am)
Since my earlier post, I have had my engine worked on. It was, indeed, the camshaft sensors (among other things). Now I only have the updates to do, then wait and see if it's a fix, or a bandaid. The disappointment that we all feel is very real, and may well make us think twice about GM as our next purchase. I, for one, believe that the mistake was rushing to production and not giving this 4 cyl. enough road testing.
It's hard to imagine, given the shear numbers involved, that this problem would not have come out with proper pre production road/load tests. Yes it is expensive and time consuming to do these tests, but look at what happens when you DON'T do it. Statistically, it's likely that somewhere between 25 and 30 percent of those who own the "bad" engines will avoid GM like the plague for many years. Unfortunate, because overall, these are good vehicles.
So, as much as it hurts to say this, if GM comes through with a real fix, and takes care of us when the time comes to look into another new vehicle, I will consider moving forward WITH GM. It's not like they are alone in making these mistakes. Ford had a major issue recently software, requiring a patch that is not a real "fix" at all. Range Rover is always having problems, and that is a much more expensive vehicle. I could go on, but why.
Let's just hope it's fixed... and if not, let's bury GM in a mountain of bad press and social media alerts. There is no better way to make manufacturers deliver a quality product, and hurt them if they don't, then to inform potetial buyers BEFORE they spend. GOOD LUCK ALL!
Aug 03, 2012 (5:18 pm)
Took my vehicle in today for the update and guess what it's like nothing was even done. So now what after I was told the vehicle was road tested and everything was fine. What's next in my personal opinion it's a waste of time. Or did they not even do anything? I thought my problems were over but there not so whats my next step. I have a plan and GM won't like it so Tuesday when the person calls me back I will let her know, or else I take my action against them.
#835 of 1035 2011 Equinox
Aug 05, 2012 (7:20 pm)
I have to turn channel when I hear Chevy's commercial on TV-they will buy back 2012-2013 car if you are not satisfied within certain time/miles. It is like adding misery to pain. I posted last year after my 2011 4cyl. stalled on me right after I bought it in May, then an additional 3 times. Computer did not register them. Dealer finally updated comp. after my insistence from readings on Edmonds. Then finally got GM recall in August and they at that point replaced sensors & celoids. Asked for a buy back/trade even for another car(I paid $31,000 cash)-Chevy district rep said no. At 21,000 miles I am finally getting 18-19 mpg. Talked to 2012 4cyl. 2 mo.owner at gas station yesterday and he is getting 32mpg already-happy for him but sickening for me as I got in my car. Mine runs rough and kind of jerky when it auto changes gears up/down. Just saw new comp.update on here to help with that. Called dealer this week and he had not heard of it, quoted #Pt10724A to him and said he would get back to me. Told him I was sick about their new commercial to Chevy and tell them I still want a buy back.....like it will do any good! Should have gotten lawyer last year! Is there a class action suit out there anywhere? They know they screwed up on 2011 Eq. I think. Service manager at another Chev. dealorship told me Chevy changed 2012 engine some when they changed my oil. I am doing all servicing at Chevy and keeping records too. They have not gotten any bad publicity about this car. Why?
#836 of 1035 Re: 2011 Equinox [jujud]
Aug 05, 2012 (7:30 pm)
PI0724A is useless it doesn't do anything now the newest problem I have is there is rust coming out on my vehicle it's very noticeable on the white one is yours white and if it is look at the back where it's most noticeable. I even went to a dealership today saw new ones in the lot with rust on the vehicle this is b.s.
#837 of 1035 Re: 2011 Equinox [tony_deciantis]
Aug 05, 2012 (7:45 pm)
I don't see rust in back,but I have a plastic back bumper in the back. I do see where my garage concrete is black under the muffler(?) pipe. I back into garage and line car up in same place every time. I do have a white car, but see no rust.