Last post on Nov 26, 2013 at 11:37 AM
You are in the Chevrolet Equinox
What is this discussion about?
Chevrolet Equinox, Auto Repair, Transmission, SUV
#822 of 1111 Re: CHEVY EQUINOX WIDESPREAD DOCUMENTED ENGINE PROBLEMS [eng_problems]
Jul 18, 2012 (5:08 am)
I began having problems with my 2010 Chevy Equinox shortly
after I bought it NEW in late 2010. I started to hear a clattering noise when I accelerated especially in first and second gears. During the first year of ownership, several brake lights went out so I took I to the local dealership and asking about the clattering noise. I was essentially patted on the head and told to use a higher octane fuel to address the knocking. Naturally that didn't work. Once he noise became so loud you could hear it with the windows rolled up and the air conditioning on, I took it back to the dealership. Thankfully they had been bought out in the interim and the idiot I dealt with before was gone. Immediately, the staff recognized the problem and after several days in a rental car told me gas had leaked into my oil but the engine would not require replacing and the issue had been resolved. Needless to say, it has not. A few months later my car was back in the shop again and now the engine is being replaced just like so many others in his forum. Gradually the engine noise returned to the point that my 4 cylinder sounded like a diesel truck. I hope to have the car back by next week. I was told there is a bulletin out about the engine failure but they have "fixed" the problems and the new engine will work fine. I have no faith in Chevy or this car. The equinox was supposed to be my son's first car. I feel I am between a rock and a hard place because I really don't want my son to drive his car and neither do I want to pass this problem on to someone else. I will never buy another GM product. I wish Saturn were still around. GM really screwed up a good thing there. Did I also mention it left me stranded on the road when the battery failed for no apparent reason? Not even 40,000 miles on the car!
#823 of 1111 Re: 2010 Chevy Equinox Fuel MPG [tony_deciantis]
Jul 18, 2012 (9:50 am)
I can definitely confirm that the fuel economy on my new 2010 Equinox is not what was advertised EVER. I have tried higher octane gas and it didn't really matter. My car is now being fitter with a new engine because the fuel injectors were flooding the cylinders with gasoline. Obviously, this has a lot to do with the poor fuel economy. Dreadful.
#824 of 1111 Re: Transmission issues [oldfogey2]
Jul 18, 2012 (4:46 pm)
Where did you get this PI0724 from cause no one at general motors knows about this. It's like they want to help but the don't give a damn I'm just sick and tired how this vehicle shifts gears and I'm tired of hearing it's the characteristics of the vehicle and my driving habits this as got to stop and a correction needs to be done. Can someone please help me cause I'm sick of this every single day
#825 of 1111 Re: 2.4L Engine Problem - In Service Dept now. [gary0410]
Jul 22, 2012 (8:49 pm)
Received my Vehicle back last Thursday (7/19/2012). Engine was replaced, REPAIR REFERENCE PIP5025 - If you do a Google search it comes up as Excessive Oil Consumption causing cylinder damage.
Again, PIP5025 - This is a newly released service bulletin from GM.
Sounds like a happy ending except I already have gas mixing with my oil again and can smell it in a bad way. I'm going back to the dealership tomorrow morning (Monday 7/23/2012) for them to see what the heck is going on now.
All I can say to people about this is keep a detailed record of EVERY repair and even conversation you have with your dealership, report to safercar.gov, and keep your fingers crossed that a GM "fix" actually sticks and we can all move on with our lives over this. It's quite irritating, to say the least.
Will update when I can.
P.S. If this new gas smell from the oil turns into another long in shop repair, I'm also going to file a report with General Motors - From what I understand it may not do much, but at least I'll have record of doing so.
#826 of 1111 GM doesn't care for their customers
Jul 26, 2012 (3:50 pm)
Ive been constantly following this site I guess people are really fed up with these problems GM is such a joke at the way they have been. I've called them wrote on their Facebook page messaged them on their website and nothing they are so full of it. Sometimes they were better off filing for chapter 11 and none of us would of had this problem. I driven GM all my life but I'm coming to a point where I have to change companies. But really they are all the same crap. Nice to you when they need something (a sale) but then they don't give a damn
#827 of 1111 Re: GM doesn't care for their customers [tony_deciantis]
Jul 28, 2012 (12:46 am)
Honestly I completely disagree. I think MANY of the issues people are having are with specific dealer service departments. GM is standing behind it's power train warranty - and my dealership has been pretty good to date. Problems arise - and I've been following this site since my problem started, during it's repair, and now afterwards. Many people on here complain complain complain and then they disappear - most likely because their Equinox is now fixed and they moved on with their lives. People are quick to complain but very rarely do they give out praise once they have done so. I'm not HAPPY about having to go through an engine replacement in a two year old Equinox - but GM did everything I expected a company to do once the problem arose - as well as with my dealership. Consider me 100% satisfied with GM at this time.
#828 of 1111 Re: GM doesn't care for their customers [gary0410]
Jul 28, 2012 (5:25 am)
While I'm glad that YOU finally achieved some sort of satisfaction, my nightmare continues and GM is now just brushing me off -- even though they acknowledge the problem and claim they are working on a fix. I don't constantly go online to maintain a diary of dealer and GM failed fix attempts (I'm up to 6 multi-day service visits now, with several part replacements plus reprogramming).
Although I've gotten GM to admit that there are WIDESPREAD problems with the 2011 Equinox (one GM Customer Service rep actually said "everyone is having this problem"), at this point they are essentially telling me to shut up and stop bothering them, since they have nothing to offer. They expect me to just patiently wait for my dealer to call me when they've released a software update -- which, per their statement, will be available "in the third quarter of 2012 at the earliest." And, against my objections (since the vehicle wasn't fixed), they actually closed my case.
So, the vehicle that I bought brand new off the dealer's lot for my long commute is probably not going last very far past the warranty period, if it even makes it that far. Let's face facts here: the 2011 Chevrolet Equinox has design flaws that GM still has not fixed.
I've lost all faith in GM and my dealer (Quirk Chevy in Manchester, NH), and they think it is OK to inconvenience me when they are at fault. I've told them repeatedly that I will leave my vehicle with them as long as they want IF they provide a vehicle for me to use, but they insist that I sit in their service department for hours waiting for them to have a revelation before they will authorize a loaner, claiming it's GM's policy.
#829 of 1111 Re: GM doesn't care for their customers [gary0410]
Jul 28, 2012 (6:53 am)
With all due respect, people do have the right to complain. Some Equinox owners have had so many problems that they can not rely on their vehicle. Also, consider the following:
1. Even if GM fixes it right the first time, should engines be torn apart to replace actuators, camshafts, timing chains, etc. on almost brand new vehicles? What kind of engineering goes into these vehicles?
2. Should stalling in intersections or on the freeway be occurring?
These are major problems. Customers who spend $25k to $30k of their hard earned money on a new vehicle should not be going back to the dealership to fix so many major problems. My last new vehicle was a 2006 Dodge Caravan that I paid under $16. I had no warranty claims. This should be the norm.
#830 of 1111 Re: GM doesn't care for their customers [jpf]
Jul 28, 2012 (5:28 pm)
I am thankful these "complainer" boards exist. Because of this board I know the startup engine noise I hear intermittenly is not just happening on my vehicle. Like some others here my local dealer still likes to pretend they do not know noise I am speaking of. Also like others here I wonder what problems I will have months or years from now. Some of the posters here have many more miles on their vehicles than I do. They are my test pilots.
Recently I have noticed (15k miles) that my idle can be rough at times but thankfully no stalling yet. I subscribed to this board so I would get updates! Keep them coming!
Jul 31, 2012 (5:22 pm)
Finally after almost a year of myself and the many others out there GM has finally released what they call a software update which is PI0724A which is the cure for the 2-3 hard shift I will be doing this next week cause the dealers are way to busy. So after complaining to who knows how many people threatening them to take my vehicle back they've found the solution to this mystery I hope. By Thursday of next week I will be updating my experiences with this update but don't wait for me get this done ASAP and take away all your problems. P.S. when I spoke to the dealer today I refreshed his memory from last year and mentioned to him isn't this the characteristics of the vehicle????? Or my driving habits????? He said no do I replied to him so when I told you all this why wouldn't you believe me. So bottom line is when someone tells you something listen before you jump the gun.