Last post on Nov 26, 2013 at 11:37 AM
You are in the Chevrolet Equinox
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Chevrolet Equinox, Auto Repair, Transmission, SUV
#778 of 1111 Horrible Gas Mileage & Poor Customer Service
May 22, 2012 (2:52 pm)
We bought our Equinox in September of 2011. It has about 7200 miles on it and our mpg remains horrible. We traded our 2002 Lexus RX300 (with V6) for our Equinox because we wanted a comfortable, reliable, but most importantly a fuel efficient vehicle. We have been using "ECON" and are gentle on the gas and brakes and are getting between 16 and 18 mpg driving in-town/hwy. When we drove it from Portland, OR to Seattle, WA we got 21 mpg. We should be getting much better than that. I was getting 17+ with my Lexus and had the power to go with it. The dealership made an upgrade to the computer and we went from 15-16 mpg to slightly better...not even close to what Chevy says. Evidently the dealership doesn't think this is a problem since they were able to get 16 to 27 over 3 months of driving a comparable Equinox. We understand that driving habits play a part, that is not the problem, but seems to be how the dealership wants to look at it. Don't know what my dad saw in Chevy over the years, but they're about to lose another customer. Class action lawsuit anyone?
#779 of 1111 Re: Transmission issues [gmcustsvcsarah]
May 23, 2012 (3:43 pm)
I've been to the dealer and had the following service work done: "Reprogram TCM as per bulletin and reset transmission adaptive functions". Billed to WARRANTY. Also got an oil change while there and used my 10% off coupon from the dealer. Not a bad experience. 1.5 hours waiting so I walked the dogs in the area around the lot.
We'll see if this solves the issue. The Equinox seemed to drive nicely on the return, both on city streets and freeway. Shifting was smooth, even and I did notice a difference in the rpms since the repgrogram. They seem to rev a little higher before shifting and the process is smoother.
Crossing my fingers this is all that is/was needed. Since it refers to bulletin, I'm assuming GM is aware of this issue and has crafted a fix via software for the onboard systems? I'd prefer some more specific information on this if it's available. I'm a network technician so the concept of software/hardware integration is not foreign to me.
#780 of 1111 Re: 2011 Air Conditioner Issue [capecodgolfer]
May 23, 2012 (4:09 pm)
I have my windows all tinted and live in florida and driving in 90 plus degree heat is very common in Florida; my a/c works great better make sure you have recirculate setting on or you will have temperture issues in extream conditions.
#781 of 1111 Re: Transmission issues [rmiles63]
May 24, 2012 (10:19 am)
I hope that the reprogramming of the TCM continues to leave you satisfied! If something should come up, we're available to look into this situation further.
Many happy miles,
GM Customer Service
#782 of 1111 Re: Transmission issues [rmiles63]
May 24, 2012 (11:35 am)
rmiles...Do you have a bulletin number? I have the 2011 4cyl LT with 12,063 miles. You are describing the same thing that my car is doing. I have had several other problems which seem to have been fixed but this problem remains.
#783 of 1111 Re: Transmission issues [gmcustsvcsarah]
May 25, 2012 (8:09 am)
Sarah, is there a bulletin # for TCM reprogramming that rmiles63 had done. I am having the same problem and would love to have a smooth ride again.
#784 of 1111 Re: Transmission issues [missdaisy1944]
May 25, 2012 (9:33 am)
No, I don't have a bulletin number. I think I'll call the dealership and ask them for it. I'll let you know what I discover.
#785 of 1111 So disappointed in my Equinox!!!
May 25, 2012 (2:07 pm)
I purchased this vehicle NEW for the gas milage and reliability. My car has been in the dealership more than in my driveway!!! The worst vehicle I have ever owned!!! The car would constantly just cut out as I was backing out of a parking space and I would call onstar and ask them to run a diagnostic. They would reply alls well with this chipper voice, I would reply with REALLY, then why is the car dead in Wal-mart parking lot. This happend 4 times. That was within the first 3 months. Then I recieved the recall notice, I thought once I took the car in for the recall all would be ok...NOPE! The car shifts so hard it scares my children. We have had to pull over in Target cause I thought the transmission fell out. The car has serious transmission issues much like all the others listed. I to have filled a claim with GM an done all that they ask and all they do is give me the run around, close out my file and I call and no one returns calls. My advice is do NOT purchase this vehicle. I am a military wife of 20 years with a husband who is gone and I need reliability. I wanted to buy AMERICAN....sad they can't/wont stand behind their product. My vehicle has been in the shope about 60 days total.. It is not a year old!!!
#786 of 1111 Re: Horrible Gas Mileage & Poor Customer Service [stilllooking4]
May 27, 2012 (8:21 am)
Same problem with me. I bought Equinox 2011 LT FWD 4cyldr in December 2010. I was in impression that I will get at least 28mpg average since its expected 22/32mpg on sticker estimate. However I am getting way too off the estimation. It is averaging 22mpg. WTF?? I was told that in the beginning it will be like that but now I already drove 7800miles still I am getting same average 22mpg.
I didn't purchase equinox for this low mpg. Also, I am having gear changing issue on low speed driving. It jerks like a hell when it shifts gear. Is this with you too? (Is this normal?) What should I do?? Horrible experience. First very low mpg and second gear shifting problem. I would had bought RAV4 or Highlander which gives way better mpg and very durable and reliable.
#787 of 1111 Re: Horrible Gas Mileage & Poor Customer Service [equinox2011]
May 27, 2012 (1:39 pm)
My Chevy Uplander with a 240 HP V6 and 4 speed automatic gets better mileage than that. Just came back from a 2k mile trip and averaged 23 MPG (combined highway and short distance travel). Van was fully loaded too. Hope your mileage improves. Good luck.