Last post on Nov 26, 2013 at 11:37 AM
You are in the Chevrolet Equinox
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Chevrolet Equinox, Auto Repair, Transmission, SUV
#771 of 1111 Dealer worked with me
Apr 24, 2012 (8:33 am)
I had the same problems, as so many reported, with my 2011 Equinox. My dealer (Jimmy Britt Chevrolet of Greensboro, GA) corrected everything, however, knowing I went through so much, Jimmy Britt replaced my 2011 with a 2012 for $3000.00. My new Equinox is great and my local MPG is 27 mpg. I will be taking a trip to NC next week and will get a feel of Hwy. driving. I can't say enough about the great service, patience and courtesy I received from the Service Manager Ben Hicks.
#772 of 1111 Re: 2011 gone..........2102 V6 and no problems [ddidominic]
May 04, 2012 (7:14 am)
Dealer had my Equinox for a week and all seems to be resolved. I did email the service representative here and she was VERY helpful (Sarah).
The dealer rep said that there were some Equinox's that were assembled incorrectly, but GM does not know which (not sure how this is possible) & mine was one of them. Timing belt issues, serpentine belt a bolt that was broken off in the engine.
Somewhat irritated that I was charged for a $44 tire rotation that they had to do in coorespondance with engine noise, but that is all they charged for. Also, provided a rental.
#773 of 1111 Equinox = Headache!!
May 08, 2012 (5:14 am)
We live on Long Island, and we picked up our 2011 4 cyl. AWD Equinox in July of 2011. Since then we have had many trips back to dealer. Our first issues started 3 months in when then car would stall at low speeds, intersections, etc. We called the dealer and was told to bring car back. Then one day, I could not get the car to accelerate past 15 miles an hour without constantly stalling. Check engine light never came on. Fearing a potential accident waiting to happen, I called the dealer and demanded they send a tow truck to bring my car back as I was afraid to drive it. Turns out there was an outstanding open recall on my engine to fix the stalling problem, that was issued before my car was even driven off the lot?? How could they let me take a car with this potential dangerous situation. The supposed problem was fixed and off I went. Didn't last long. Now the car is back in dealership for the same problem so many are having. The transmission clunks, seems to loose power and hesitates on pulling out. There seems to be "dead spots" in the transmission. According to the dealer, they never heard of this problem..seriously?? The car also lurches forward when shifting gears. Now I have also developed a rattling noise from the front end on the right side, especially when making turns at low speed. Dealership says they cannot duplicate the problem. Aside from the car sounding like a diesel truck, rough start, rattling, hesitating, 18 MPG, the dealer says "its a great car"!! Really GM??
My car is still at dealer as they are "checking into the problem"! This forum is filled with the same complaints and nothing it being done!!! Whats Up GM...bet you wouldn't put one of your wives or children in this dangerous car?? Looking into my next options with the dealer and GM.
#774 of 1111 Re: Equinox = Headache!! [cynthocnn]
May 08, 2012 (7:24 am)
I'm sorry to read how you've had to make so many trips in to your dealership on this issue. If we can look into this further for you, please send the following information to socialmediagm.com : your name and Edmunds username, phone and address, the last 8 digits of your VIN and current mileage, and the name of your dealership with a description of recent visits you have made in for this concern.
GM Customer Service
#775 of 1111 2011 chevy equinox lemon
May 11, 2012 (9:44 pm)
You guessed it another 2011 equinox v4 owner experiencing the same engine problems that i
brought to the dealer 6 times and the cannot fix. I've been getting the run around from gm for months what a great way to treat a long time customer that currently owns to chevy vehicles.
gm will contact me after several messages only to say the person handling my case has changed or there waiting for a response from the gm rep that i could never speak to. today they
call me and say they are offering me a trade to purchase and to go to the dealer. she stated that
i would get my msrp minus mileage and would have to pay taxes title and fees. when i asked her what does that mean would i get back the tax and fees i paid on my original purchase she
said i dont know and just go to the dealer. wow really your offering me something that you
have no idea about. It sounds like im going to the dealer it will cost me thousands to replace a
vehicle that never worked right, was scared to drive and cost me renal fees Not to mention
it doesn't get the gas mileage it advertised. ill let you know how this nightmare continues when i take a trip to the dealer .
#776 of 1111 Transmission issues
May 21, 2012 (12:47 pm)
Apparently my 2011 Equinox is having some issues in shifting gears. It's been doing it occasionally almost since the day I bought it. Because of the break in time and the fact I don't drive it that much (less than 12K miles/year) I chalked it up to being a new car and the systems would improve as the car was driven more. I figured of the gas mileage was supposed to improve over the first few thousand miles (which it did), then the oddness in the gear shifting would work itself out (which it hasn't).
In fact, the problem has become steadily more noticeable. There's a lag or loss of power between gears in the lower numbers (1-3 or 4) most notably at gear 3 or 4. When accelerating, there's a sudden drop or loss in the gearing then a sudden engagement a moment later. It's not caused any accidents as I give myself plenty of lead time before pulling out; however, this isn't good. I don't know about mechanics, but I do know that this is NOT normal and it's not safe.
The car is just over a year old now and I've reported this to the dealer/service shop. Will be going in to see what they can do to resolve the issue. I see others have had some similar issues. If there's a defect, I hope it can be addressed quickly. I am rather quite pleased with my car otherwise. It's comfortable and secure and while not a sports car, it's a pleasure to drive on long trips.
My 2011 Equinox is my first American car in decades, so of course I'm a little grumbly that this issue is happening. I was a Honda consumer for years because of their excellent quality and I never once had a problem. With all the economic chaos of the last 5 years, I wanted to give a US car company a chance again. I'd heard good things about the Equinox and when I test drove it, I was sold on the comfort, leg room and safety. I am counting on GM to help me through this - I took a big leap of faith and I'm crossing my fingers!
#777 of 1111 Re: Transmission issues [rmiles63]
May 22, 2012 (7:05 am)
I am hopeful that your with upcoming visit to your dealership service department they will resolve the concern you're having with your transmission. Please keep us posted on how everything goes, and if we can be of further assistance don't hesitate to get in touch with us via email: socialmediagm.com
GM Customer Service
#778 of 1111 Horrible Gas Mileage & Poor Customer Service
May 22, 2012 (2:52 pm)
We bought our Equinox in September of 2011. It has about 7200 miles on it and our mpg remains horrible. We traded our 2002 Lexus RX300 (with V6) for our Equinox because we wanted a comfortable, reliable, but most importantly a fuel efficient vehicle. We have been using "ECON" and are gentle on the gas and brakes and are getting between 16 and 18 mpg driving in-town/hwy. When we drove it from Portland, OR to Seattle, WA we got 21 mpg. We should be getting much better than that. I was getting 17+ with my Lexus and had the power to go with it. The dealership made an upgrade to the computer and we went from 15-16 mpg to slightly better...not even close to what Chevy says. Evidently the dealership doesn't think this is a problem since they were able to get 16 to 27 over 3 months of driving a comparable Equinox. We understand that driving habits play a part, that is not the problem, but seems to be how the dealership wants to look at it. Don't know what my dad saw in Chevy over the years, but they're about to lose another customer. Class action lawsuit anyone?
#779 of 1111 Re: Transmission issues [gmcustsvcsarah]
May 23, 2012 (3:43 pm)
I've been to the dealer and had the following service work done: "Reprogram TCM as per bulletin and reset transmission adaptive functions". Billed to WARRANTY. Also got an oil change while there and used my 10% off coupon from the dealer. Not a bad experience. 1.5 hours waiting so I walked the dogs in the area around the lot.
We'll see if this solves the issue. The Equinox seemed to drive nicely on the return, both on city streets and freeway. Shifting was smooth, even and I did notice a difference in the rpms since the repgrogram. They seem to rev a little higher before shifting and the process is smoother.
Crossing my fingers this is all that is/was needed. Since it refers to bulletin, I'm assuming GM is aware of this issue and has crafted a fix via software for the onboard systems? I'd prefer some more specific information on this if it's available. I'm a network technician so the concept of software/hardware integration is not foreign to me.
#780 of 1111 Re: 2011 Air Conditioner Issue [capecodgolfer]
May 23, 2012 (4:09 pm)
I have my windows all tinted and live in florida and driving in 90 plus degree heat is very common in Florida; my a/c works great better make sure you have recirculate setting on or you will have temperture issues in extream conditions.