Last post on May 11, 2013 at 2:53 PM
You are in the Chevrolet Equinox
What is this discussion about?
Chevrolet Equinox, Auto Repair, Transmission, SUV
#701 of 1035 Re: 2011 CHEVY EQUINOX NIGHTMARE [sher85260]
Jan 17, 2012 (8:49 am)
Your story sounds very similar to mine. The engine in your car is now ruined and needs to be replaced. It took 9 months before GM confessed there was a defect in the engine replaced ours and provided us with a free rental car for the two plus weeks it took to replace the engine.
We were lied to by the dealer who told us “muffler” noise was normal for months. We found they knew all along this was a problem. While GM eventually took care of us, they certainly haven’t done any to correct the problem with their dealers telling lies to their customers. I had a Toyota too, never felt like they were lying to me. With the GM dealer it felt like they were lying as soon as I walked in the door. I’m shopping for another car and now that I’ve been to other non-GM dealers I know realize GM dealers just feel creepy.
#702 of 1035 Re: 2011 Eqinox Transmission problems [ddf158]
Jan 17, 2012 (1:10 pm)
It may help a lot if ALL of us Nox Owners with persistant, unresolved, brushed off issues complain as a block. Individually, most of us are not getting anywhere. We're just being left aggravated with problem vehicles that we JUST purchased! Perhaps, a group petition, or having the lack of regard highlighted on a "shame on you" report or something to make GM listen and buy back these vehicles. I don't know. There has to be a way...
#704 of 1035 Re: 2011 Eqinox Transmission problems [jade62973]
Jan 17, 2012 (4:44 pm)
The e-mail address is no longer listed as "private", the screen name on my posts is a hyper link my edmunds public profile.
#705 of 1035 Re: Documentation of "Hesitation" Concern [gmcustsvcsarah]
Jan 17, 2012 (7:42 pm)
Thanks for your acknowledgement of these issues Sarah. That is already more than I am receiving from my service department. I have sent you an email with more concerns and look forward from hearing from you.
#706 of 1035 Reply to post
Jan 18, 2012 (5:49 pm)
the upper execs. don't seem to be too concerned with some of these problems. we are suppose to grade the dealership on how well they did on selling the car then we fill out another form on how well they serviced your car when you take it in but how about a grade for chevrolet execs. on how well they take care of you with some of these major problems? how about piss poor!!!!!! they got there money.
#707 of 1035 6 month call from salesman...
Jan 18, 2012 (9:26 pm)
Thought I would pass this along....
I got a 6 month 'follow up' call from my salesman today...
He told me he had never heard of anyone having trouble with the Onstar phone not recognizing names, etc. Then he told me how his girl friend owns a Equinox and gets 28+ miles per gallon all the time on the road. Actually the 2nd follow up I have had from the dealer. The first was a "you need service" reminder addressed to my wife. Filled with misspellings, the reminder told my wife she needed oil change & tire change. Oil life at the time had barely crossed under 50%! BTW I'm expecting my oil change to be at least $75 because of the need for the GM DEXOS approved oil...
Emailed my Vin# to GM Sarah who posts here after she said could check for any recalls & service bulletins. So far, no reply.
I wanted to support GM and my local dealer. But now I am sorry I didn't pursue other deals.
Still I feel I got ripped off by GM card when they wouldn't honor rebate top off. I cancelled that card and yet they still sent me another top off offer recently. GM just doesn't get it.
First problems I have with my Equinox... it is gone!
#708 of 1035 Still living the nightmare!
Jan 19, 2012 (8:40 pm)
After seeing the posts from Gm customer service Sarah, I thought help might be on the way. hasn't happened. I haven't even received a reply to my emails. The service department had opened the claim..still no calls from GM or the svc dept. My husband called GM today and got another claim #, not sure how many I need. All the rep could say was that the engineers are working hard to fix the issues. So now our "issues" are acknowledged, sort of? The rep proceeds to ask my husband what he wants..Hello a $28K car that works perhaps. My husband threw out the idea of a buy back, trade without losing my arse, or a refund so we can purchase a vehicle with less problems. The only answer he received was a GM rep will return your call in 48 hours. GM, please understand that people are busy with work and family, they do not have time for the run around. Today on my way home from work, the Equinox continued to act up. Go to pull out, bogs down and pauses before moving. Then after driving for about 8 minutes going up a hill, I pressed the gas to accellerate and nothing! The engine sounded like it was running faster and reving up but no accelleration. The car paused then jerked and went forward. This is a danger. Will GM wait until someone dies in a crash and they get sued? I don't want to forget to mention the occassional smell of gas and or oil that fills the car. All of us can't be crazy! This is the worst purchase I have ever made.
#709 of 1035 Re: Still living the nightmare! [missydubo]
Jan 19, 2012 (8:43 pm)
I need to mention that I don't even get 20 mpg.
#710 of 1035 Re: Still living the nightmare! [missydubo]
Jan 20, 2012 (4:33 am)
Sorry to hear! To date, I haven't made any "real" progress with GM and the rep who had "contacted" me on here was of NO assistance either. Trust me, I've even been in contact with GM corporate! My vehicle is at the dealer, yet again (albeit, a different dealer) since yesterday. Don't be discouraged! You have to try, try, try to succeed. My case is still going (9 months later) and I won't give in and concede defeat. There are so many people here getting nowhere with their dealers and GM (including myself) that I really think if we complained as a block as opposed to indivually we'd make more headway. I'm not sure the best way to as to how to bring one big case but since we're all kind of in limbo or at seemingly dead ends it's at least something new to try. My e-mail here is no longer private, if you or anyone else wants to try to a group effort. Good luck!