Last post on Nov 26, 2013 at 11:37 AM
You are in the Chevrolet Equinox
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Chevrolet Equinox, Auto Repair, Transmission, SUV
#560 of 1111 Re: MY NEW EQUINOX IS A PROBLEM CHILD [gmcustsvcsarah]
Nov 18, 2011 (1:26 pm)
Thrilled with my dealership service center - my Nox is running like herself again. I am just over the moon that the service center took really good care of my Nox and of me. I am just so happy and thankful to be back in love with my Equinox -- Here is the email I have sent GM Customer Service because they have been in contact with me but I really want them to know that my service center did an outstanding job! Copy of email below:
Thank you all so very much for your follow up via email. I have just arrived back home from Jack Schmitt service center and I am over the moon pleased and I am so refreshed to say that I am once again in love with my Equinox. I feel like I am driving the same Equinox that I drove off the showroom floor, smooth and quiet. The service center worked on the start up noise today. The noise arises from a cold start so in a few hours or tomorrow morning, I am confident that I will no longer hear that loud three second noise, as a matter of fact, the Nox seems super quiet and smooth. I am very pleased with the Jack Schmitt servicemen who assisted me today, Rich Hood and my shuttle driver. Rich Hood took very good care of me and wanted to make sure my issues with the Equinox were resolved and he explained everything to me in a manner that I could understand. I went on ahead and had my oil changed and tires rotated and Rich Hood advised me about the two types of oils and I am so glad he told me about the A Mobil 1 synthetic oil - my "Nox" is purring - I haven't had my Nox run like this in a long while and it is so refreshing to have the vehicle I know and love back up to her old self. Rich Hood also had my Nox running so I could get my daughter off to school - I told him what time I needed to have my daughter to her appointment at school and he had my vehicle ready 10 minutes sooner than anticipated - Rich Hood and my shuttle driver took outstanding care of not only me but my vehicle.
I am more than proud to be back in love with my Nox and to have her running smoothly. I am even more happier at the fact that I can continue to trust Jack Schmitt service center and dealership. This is my second Nox and when we got the 2011 Equinox, I did research and knew that in 2014, I would want to upgrade to the 2014 Equinox. I guess when not all the noise issues were resolved, I was not only discouraged about my Nox not running right, I was also a bit disheartened that I may have to look elsewhere for a dealership and service center and I had been a die hard Chevy/GMC fan almost all my life and I had always trusted Jack Schmitt - my husband picked up a truck from there, we have bought two Equinox vehicles and our vehicles are serviced at Jack Schmitt and I am just so glad the service center took extra TLC time with me and my vehicle today. I couldn't imagine buying my future vehicles from anywhere else or having some other servicemen service my vehicles - You just don't know how happy I am and if I could give my shuttle driver and Rich Hood a token of my appreciation, I would and I hope that me taking the time to write this email will serve as a token of my appreciation. Because in the end, it is not only about the vehicle, it is about trusting a dealership and service center and the trust in the dealership and service center is priceless and is something I value and I will continue to keep Jack Schmitt as my trusted dealership and the Equinox my choice of vehicles. Thank you! Thank you all so much for your help - I am in love with my Nox and my dealership service center.
#561 of 1111 Re: Hard shift - 2011 Chevy Equinox [lizf2011]
Nov 19, 2011 (7:50 pm)
I feel for you. I just traded a fully loaded 2007 yukon denali for this for the same reason. I am a single mom and needed something more reliable and better on fuel mileage. Mine would not start 3 times...thank goodness for onstar. But it was cold and I had a client with me and it took a half hour to get to me. I did not call the first time because I thought it was a fluke. The car they gave me had no gas in it...gas light came on when I pulled in my driveway which I am only 20 miles from the dealer. They had it 2 days. Said it was my software not telling my engine to start so they re programed it. It has been a week and I went to go to work today and it would not start. I called them and told them and they said they have never heard of this happening before...like it is my fault or something...though they did not say that. When you are a single mom......you need something reliable...I think the lemon law should be taking affect soon...Good luck!!
#563 of 1111 Re: MY NEW EQUINOX IS A PROBLEM CHILD [katph062000]
Nov 20, 2011 (3:57 am)
I know where you are coming from! I am so stressed about this! Mine is a 4 cylinder also. I have missed 3 days of work because of this. The day I had to call onstar I had just arrived at my clients house to pick her up....shut the car off for 15 minutes....it would not start up when we went to leave. My clients are MR and winter is coming and we can not be sitting in a car broken down for 15 minutes in the cold..... I worry every day if it is going to start when I go to take my kids to school. Or f I will have to call off to work or call in late to have a neighbor or onstar come to jump me. It is only 6 months old and I have a hefty payment (I was 6,000 under on my yukon denali I traded in...even though they said it was in excellent condition.) I do not blame the dealership.....they actually have been wonderful...except I feel like they do not beleive me. Anyways if this happens again I am going to go to my state representatives office and let them know the same problem keeps happening and I have clients and kids who are getting stuck in the car with me...winter is coming and this is getting scary!
#564 of 1111 Re: Blue Tooth Issue [gmcustsvcsarah]
Nov 20, 2011 (5:06 am)
We have an 2011 Equinox and we use Sprint with an Samsung phone.
#565 of 1111 Re: Blue Tooth Issue [vwalburn]
Nov 20, 2011 (2:25 pm)
I purchased my Chevy Equinox in July 2011. My bluetooth worked perfect. Then stopped. I just took it back to the dealer and had them reprogram my phone to it, it worked for two days and now has quit working again. Grrrrrrr. I have a Droid and my carrier is Verizon.
#566 of 1111 Defective Transmission and Very Poor Mileage
Nov 20, 2011 (7:30 pm)
Bought my wife a 2011 Nox in June and had problems from day 1.
Transmission down shifts so hard it will kick your head back on the headrest. At one point my wife screamed cause she thought someone had run into us. It happens when you are accelerating and let your foot off the accelerator. The harder you are accelerating the harder the “kick”. I took it to the dealer and they said it was “performing within spec”. No evidence they test drove it so not sure of their conclusion. Have talked to the service mgr. and he said he never heard of the problem but went on to tell me how the design of the 6 speed is not “optimal”. Since I see at least 1 other hard shift issue here, it appears as something that is out there. He said he would look into it with engineering but have not heard back from him yet. This has to be corrected as I am disabled and have medical issues. The downshift "kick" is hard enough to cause medical problems or increase them. I do not want to ride in the car!
Second problem – mileage. Got 24 around town on the first tank and thought this was good. Haven’t been back there again. Highway as low as 18 and around town averaging 20 – 21. I really wanted a 6 cylinder but went with the 4 since it was rated so good and mileage was really touted by Chev. Big mistake! Again , service said it was "performing within spec". The salesperson, the service rep and the service manager all said “yeah – we hear that problem a lot”. So, if Chev. Knows it’s a widespread problem how can they still advertise 32 highway and 24 city? What happened to truth in advertising requirement?
Anyone who asks how I like the Nox – I tell them to stay away and look at something more reliable.
Wish I had read this forum before I bought! For now it looks like I’m stuck
Any help/suggestions out there?
#567 of 1111 Re: Defective Transmission and Very Poor Mileage [tnworm]
Nov 21, 2011 (4:43 am)
Two weeks ago I had the identical problem. The dealership kept my car for about a week trying to duplicate it or get a code and they could not. I know they did all that they were allowed to do without those two things. I went under the NHTSA board and filed my complaint. This organization will investigate posted, and called in complaints, and if necessary have the auto maker recall, after an investigation. It is the National Highway Traffic Safety Association. You can call or file the complaint online. I filed mine on line. You can also pull up your particular make, model, car and it will show you all complaints on that car. There were several already filed on this problem when I made my complaint. I, also bought my car in June, 2011. The manufacturing date is March 2011. I hope this helps.
#568 of 1111 Re: Defective Transmission and Very Poor Mileage [missdaisy1944]
Nov 21, 2011 (6:30 am)
Thanks. I went to the web site and saw you listed the problem as unknown or other. I also found exact item filed in June under power train/auto transmission. I will file under this category. You may want to refile under here so they can look at the same complaints
#569 of 1111 Re: Defective Transmission and Very Poor Mileage [missdaisy1944]
Nov 21, 2011 (7:51 am)
Thank you so much for that information. I just filed with them also. I will let the dealership know that when I take it in tomorrow. I would like to verify I am not upset with the dealership....they can not fix a problem they do not know how to fix. I just want a vehicle I do not have to worry about starting every day. My fiancee said he would get me something to carry so if it does happen I can jump it myself just encase it is cold and I have my little ones in the car with me. I told him I should not have to even worry about that with a new car! I just want it fixed.