Last post on Nov 26, 2013 at 11:37 AM
You are in the Chevrolet Equinox
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Chevrolet Equinox, Auto Repair, Transmission, SUV
#384 of 1111 2011 Equinox, deal from hell
Sep 21, 2011 (8:20 am)
I just traded in my 2002 Ford Escape for the 2011 Equinox 6cyl. I just loved my Escape but thought I would give Chevy a try. I took ownership of the vehicle on Sat Sep 3rd. Drove it all day Sunday and just could not get comfortable in the vehicle. I spoke to my salesman on Monday (which was labor day) and told him I was not liking the vehicle. He said nothing. Tuesday I emailed him and asked what my options were. He told me I would have to get it appraised and I could trade it in but it would cost me more money. I brought the car to the Ford Dealer. Explained my dilemma, they gave me a great price on a fully loaded 2012 Escape but it was going to cost me almost $4,000. They Finance person was looking over all my paper work from the sale of the Equinox and there is NO VIN# on any of the papers that have my signature. I am told technically I do not own this vehicle. I still do not have a new registration so I am driving around with my old registration from my Escape and I have a purchase agreement with NO VIN#. The Odometer Form has NO odometer reading on it nor does it have the VIN#. I spoke with the dealer yet again and he said that it was fine and they they could provide me with the VIN# and the reason it was not on the paper work was because they hadn't secured the vehicle with the other dealership at the time I had signed all the papers! It gets better. This morning I am on my way to work. I was at a stop light, it turned green and I proceed to accelerate through the intersection when it felt like the car stalled but it didn't it then picked up speed very slowly. I was nearly rear ended! I was so scared. I have contacted my salesman but have yet to hear back from him. I am going to be calling an attorney to see if there is a legal issue regarding the paper work. I don't want to be going through the numerous trips to the service center as many of you have had to do. UGHHHHH I should have never left FORD, my very first car was a Ford and I always had Fords after that.
#385 of 1111 Re: 2011 Equinox possible Lemon (hesitation & skipping) [shari2011]
Sep 22, 2011 (3:05 pm)
Please keep us all updated on your progress with the computer! My case is still pending with the attorney, we are the ones that have the 2011 with the all of the stalling and hesitation issues, too. GM had requested a final attempt to repair the vehicle and the service manager said they could not replicate the problem, but the email that beat me home said my vehicle needed engine repair......the GM drama continues. I have told the attorney to ask for a bumper to bumper 100K mile warranty and compensation for our zillion trips to the dealership, if GM thinks their vehicle is so great, they shouldn't be afraid to back it!
#386 of 1111 Re: 2011 Equinox possible Lemon (hesitation & skipping) [cmesmile32]
Sep 22, 2011 (4:28 pm)
9/22/11 I received a call today and all communications with Gm have show that when they replaced the camshaft sensors they failed to do the reprograming. As of today the reprogramming has been done and all testing is showing normal. The top mechanic has driven my vehicle and the service manager and all seems to be fine. We have had a lot of rain today so they are keeping it over night to do more testing and driving to make sure everything is ok. My dealer is great as far as service I could not ask for better. They like me are a middle man. They can only do what GM tells them since they could not find the problem themselves. When I get my vehicle back will be the true test to see if it is right to me and to make sure I have not lost my gas mileage either. I will keep everyone updated. I am hoping I have one of the vehicles like some of the post I have seen that everything turns out ok. Considering that I made it a lot further on mileage it seems I might have a better turn out. I have my fingers crossed.
#387 of 1111 Re: 2011 Equinox, deal from hell [princessjorja]
Sep 23, 2011 (1:18 am)
Dear ALL -
If your vehicle is experiencing a rough idle, or near stalling/complete stall-out at a low throttle opening (like accelerating from a stop, or right after you put the car into gear), then you need to look into the following repairs...This may or may not also set off your check engine light, with codes P0011 and/or P0014.
This is a KNOWN issue. Unfortunately, many dealers still haven't had to deal with it yet, or they are just all around crappy dealers...
If you own a 2011, with build dates approximately between 2/11 - 6/11 = CALL your dealer and ask them to look up your VIN number and see if your car qualifies for RECALL 11195. Under this recall, your problem WILL be fixed. They will replace the cam phase solenoid valves, most commonly called the solenoids (however, everyone seems to call them by a different name) AND they will update the ECM with new software. These two things MUST be done at the SAME TIME. The new solenoids can NOT be replaced and the ECM NOT be updated at the same time. The new software changes the way that the cam shaft operates, and without this new software, the new solenoids WILL definitely fail again. So, double check your work order before you leave to verify that they have performed both. The solenoids are on short supply, so they may have to order these parts and schedule the service appointment for a week or so later.
IF your vehicle does NOT qualify for the recall - request that they try the recall repairs anyways, because they may help.
IF you also have the start-up noise coming from your engine for the first 2-4 seconds right after you start the engine....they should replace the actuators and you should opt for an oil change. This replacement of the actuators for the start-up engine noise is dictated by service bulletin PI0562. The bulletin does NOT require an oil change, but an oil change (even if your engine only has 1,000 miles on it and doesn't *need* an oil change yet) done at the same time as replacement of the actuators is VITAL - long story short, the entire process of correcting the start-up noise began with the fact that as the engine gets broken in, the oil frequently collects debris from normal break-in, like metal shavings, these shavings can sometimes be visible inside the pleats of your oil filter and can get stuck in the actuators and cause problems.
The RECALL 11195 also does not require an oil change, HOWEVER, because of the same above stated reasons, an oil change is HIGHLY HIGHLY recommended by me and other people that have gone through this process. The solenoids (included in the RECALL 11195) have a very fine screen on them that the oil travels through, if your oil is very dirty, like from normal engine break-in, then these screens can get clogged and thus cause problems. The reason the solenoids need to be replaced as dictated by the RECALL, is because they can become damaged and stick, causing an insufficient amount of oil to travel through the cam shaft.
If your vehicle is experiencing these problems, and included in the recall, call your dealer ASAP to schedule your service. If your vehicle is NOT included in the recall, then use this information to discuss with your Service Manager the option of trying these same repairs. In my opinion, if your vehicle does not qualify for the recall, then you should be speaking directly to the Service MANAGER. NOT the Service Writers. You will get further in the process much quicker, and *should* get better results in the long run.
If your dealership isn't taking your concerns seriously, then request to start a case with GM Customer Service. You can speak with a district rep that will help the communication between you and your dealer.
I spent three months this summer dealing with these same issues, so that is why I know all of this information, I literally went through this process AS GM was making their decisions on issuing the recall, they unofficially learned from my and others vehicles. I, like you, have been through this. You can also go over to www.equinoxforum.net (same as www.terrainforum.net) and see the same information there, and you can also read through other people's experiences as well. Good luck, and keep everyone here updated with your progress so that you can help others in this situation as well. I NEVER would have gotten my vehicle back in proper working order if it had not been for the experiences that other people went through and shared.
#388 of 1111 Re: 2011 Equinox, deal from hell [sumr616]
Sep 23, 2011 (5:03 am)
Thank you! I appreciate the information. Sounds exactly like what my Nox is doing. I had the "Cam Shaft Actuators" replace twice.
Just my opinion - I purchased a "new car", and I expected nothing less. I have had my car serviced for the engine light four times since I purchased it. This is the type of issue you might expect with a used car, but not a new car. I am really tired of wondering whether my car is going to "break down" everytime I drive it. Waiting for the engine light to come on.
This car is unreliable. Not something a "new car" owner should be going through. If GM is aware of these issues, then FIX THEM before you sell anymore of these.
The GM rep keeps encouraging me to take the car to the dealer as it it still running rough. Sorry, I don't have the time to keep running this thing to the dealer every week so they can tell me there is nothing wrong with it. They asked me what I wanted the outcome to be - my reply - "A new car". I am sure they are going to fight me tooth and nail.
So, anyway...... I am very disappointed in this car. Guess I am leaning toward chalking this up as a loss, and remembering what automaker NOT to buy a car from next time.
#389 of 1111 Re: 2011 Equinox, deal from hell [sumr616]
Sep 23, 2011 (10:43 am)
Thanks so much for your post. My 2011 Equinox has 3000 miles and I've had the noisy start from the begining (occasionally). The stalling just started. It's now at the dealer for the third time in a week. They claim to not have had any more cases like it. However, they did change the cam shaft solenoid valves on the first visit but, it still stalls. I now feel a little better informed to talk to them about it. Thanks again.
#390 of 1111 Re: 2011 Equinox possible Lemon (hesitation & skipping) [shari2011]
Sep 23, 2011 (5:42 pm)
9/23/2011 Picked up my car this afternoon. So far seems to be ok. Will be driving it a lot this weekend and this coming week. My ticket is still open until I report back to them as to my satisfaction. I will post again on Monday.
#391 of 1111 Re: 2011 Equinox, deal from hell [sumr616]
Sep 23, 2011 (5:55 pm)
First I have to correct you, it has nothing to do with cars built between 2/11 thru 6/11 I bought my 2011 Equinox on Sept 2010. It also is happening in the GMC Terrain and some 2010 model Equinox's so this has been going on for a while. This is a problem that GM has known about and should have taken care of well before now. I bought my care from a very well know dealership so the dealer is not where the problem lies. My dealer is excellent and has done everything you listed above and took extra steps to find out what was wrong with my car. It is with GM's failure to get the information to the dealers to fix the problem or put out a recall before these cars are sold. Instead they have procrastinated and hoped that we would not had problems or noticed and just ignored the situations. I suggest no one back down in dealing with GM the government is cracking down on these companies and how they do business. Please follow through if you do not get a full solution there are agency's out there that will help you.
#392 of 1111 Re: 2011 Equinox, deal from hell [equity_owner]
Sep 23, 2011 (11:36 pm)
What were the part numbers on what they replaced? And did they update the ECM? Your vehicle absolutely will NOT perform better if they do NOT update the ECM at the SAME TIME as the solenoids are replaced.
If you've had check engine lights and the rough idle and poor driveability issues, they should have replaced the solenoids, part numbers 12628347 and 12628348. At the SAME time that they replace these parts, they should be updating the ECM, as dictated by bulletin PI0496.
Your issue absolutely CAN be corrected! Unfortunately, you have to be your OWN advocate on this. I had to demand that my service manager print out that bulletin and read it, as soon as he did, he said, "huh, you know, that does sound like it applies to your car. I should've looked at this sooner." (imagine my frustration)
PI0496- I can provide you with a copy if you'd like, but you can go into your dealership, ask to speak with the Service MANAGER, and have him print out this bulletin and read it, and perform the work. If the codes that are showing on your car are P0011 and/or P0014, then this bulletin should apply to you. Again, it's vital that they replace the solenoids and update the ECM at the same time. If they do not update the computer at the same time, then the solenoids will be damaged as you drive - the computer update they have to do changes the way that the solenoids operate, for durability concerns.
Stay in touch with me, I want to know that you speak with your dealer again, and I really hope you can get it worked out.
#393 of 1111 Re: 2011 Equinox 4 cyl [jonox]
Sep 23, 2011 (11:39 pm)
The direct injection noise is supposed to be noisier. It's normal. The same noise cancellation technology that is used in the Equinox is also used in the Ford Explorer. It's just to cut down on road noise and engine noise.