Last post on May 16, 2013 at 11:57 AM
You are in the Buick Verano
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Buick Verano, Sedan
#82 of 87 Minor dent, lease question
Nov 26, 2012 (9:39 pm)
This is not strictly a Verano question, but my six month old Verano got some minor dents and scratches as it hit the side of my apartment building's large trash can. Now it's making some strange noise when I reverse the car (may or may not be connected). My question is: since the car is leased, does it make sense for me to go to the dealer or a non dealer mechanic shop to check out the strange noise. Would going to the dealer create issues when I return the car after my three year lease expires?
#83 of 87 Re: Minor dent, lease question [samtravis]
Nov 26, 2012 (10:53 pm)
Minor dents and scratches happen when a car is driven regularly. They are almost unavoidable, particularly over the duration of a multi-year lease.
No way I'd spend a dime with a non-Buick mechanic when the car is covered under Bumper-to-Bumper warranty with $0 deductible. Take it to a Buick dealer and explain the issue to them. Unless the car was crashed into a large dumpster, the noise when backing the car is probably unrelated to your scraping a trash can.
#84 of 87 Re: Minor dent, lease question [samtravis]
Nov 27, 2012 (8:00 am)
Hey there samtravis,
It would be best to have your dealership check into this as you're well within warranty parameters. If the noise concern is due to a defect in materials or workmanship on GM's part, we will address that accordingly. If you should have further questions you wanted to ask us, please don't hesitate to contact us directly via email at socialmediagm.com (include your name and contact information, the last 8 digits of your VIN and mileage, the name of your dealership, and a brief recap of the situation).
Sarah, GM Customer Service
#85 of 87 Car shake on take off
Dec 16, 2012 (8:17 pm)
Here is a problem I have had on day one an the dealer can not fix. When your at a complete stop an you take slow the front end will shake it was in the shop for two weeks an can not fix. I have had their loaner car an it does the same. They have no clue on how to fix the problem. I am worried this problem will cause me with other front end problems. Anyone else have this problem? I am considering trading it in for another car an it a shame I am thinking of this after 4 mths of having it.
#86 of 87 Re: Car shake on take off [tjg328]
Dec 17, 2012 (1:09 pm)
We're sorry that you're having troubles with your new Verano and that your dealership is unable to resolve them. If you would like for us to look into this further for you, please contact us at socialmediagm.com (include your name and contact information, the last 8 digits of your VIN and mileage, a brief summary of the situation, and the name of your involved dealership).
Sarah, GM Customer Service
#87 of 87 Glove Box
May 16, 2013 (11:57 am)
First of all, I can't believe there isn't more recent messages about the Verano. I am from Ontario Canada and I am a recent retiree of GM St. Catharines. I purchased a 2013 Verano in April of this year and from day one there has been quality issues on the interior of my car. the most noticeable one is a design flaw regarding the Glove Box.
The position of the Glove box light interferes with the closing of the Glove box door. The rough plastic ridge of the light rubs on the lower ridge on the interior Glove box door and is leaving a mark, as well as wearing off the fuzzy material of the Glove box.
I have visited another dealership as well as my own and have noticed the same problem in all their Verano showroom vehicles.
For those of you who have 2012 and 2013 Veranos, I am curious to know if your own Veranos have the same problem.