Last post on Jun 17, 2013 at 9:00 PM
You are in the Dodge Journey
What is this discussion about?
Dodge Journey, Car Values, SUV
#2 of 4 2010 Dodge Journey SXT II
Jan 10, 2011 (8:56 am)
.....Today is January 10. Our Dodge Journey has been in the shop since the 29th of December. We have spoken to our service rep and the sales manager. Our vehicle was taken to a body shop on the 30th of December because "it is a body issue" and"our techs are not able to locate the leak". The body shop did the same thing as the dealer ship but wanted to wait till it rain again in our area. The body shop did make me aware that there was some corrosion on the rear driver side air bag system due to some kind of leak. The rain happened, lightly, last Wednesday. As I stopped by body shop, rain was not the issue but the rear windshield wiper hose was the issue, according to body shop. The vehicle was sent back to dodge dealership where they sent it to a detail shop for us to pick up on Friday. I received phone message Thursday around 530 pm about what was going on than on Friday in the a.m. I received another phone message the vehicle was cleaned and ready to pick up. Well I guess they didn't expect us to look over the vehicle before we picked up. We are not happy. The back liner is soiled, hanging low on the driver side, and there was some kind of sealant over rear hatch. So we are waiting again for the headliner and the airbag to be replaced. We still do not think it was the hose, the leak was not blue and our headliner is brown with stain and how could a Five Star dealership miss this? Still waiting for results!
#3 of 4 Flood in my Dodge Journey SXT 2010
Jun 17, 2013 (10:47 am)
Hi, danimal3474 have you figured out what the flooding problem was yet? Mine has been flooding for a while on the passenger side front and back. The dealer told me that it was because my a/c vent under the hood and the sun roof vents were blocked with debris from trees and leaves. He asked if I park under trees and I said no, then he said it was probably from the road..dust..pollen..and such. I think he's full of it!! I had no idea that the passenger side was wet because I hardly ever carry passengers and the water was only on the floor. Now my car has water damage in it and mold. My insurance adjuster wants to total my car but I'll get nothing back for it after the note is paid. I'm fighting it and refuse to give up my vehicle. I really do love my car. The dealer says he can fix it, but for a significant amount of money. I think the leak is a manufacturer's issue but the dealer is saying no. I have my car professionally cleaned once a month and know that it's not because of debris. Is there anyone else out there with this kind of problem?? Every time I bring my car to the dealer with a problem, he tells me that they can't duplicate the problem. Now my car is past the 36,000 mark and I'm working on the extended warranty and the problems are noticeable to the dealer, so there are deductibles everywhere.
#4 of 4 Re: Flood in my Dodge Journey SXT 2010 [dsully2000]
Jun 17, 2013 (9:00 pm)
Hello dsully2000, sorry to hear about your dilemma. Nothing was found on our journey issue, because it could never be duplicated at dealership or body shop. Our issue was the occurrence of water literally running down the side pillars behind the third row which led to the back carpet getting soaked. Our vehicle did not have a sunroof, but it did have the luggage rack. It was after the 3rd time in the body shop that we got Chrysler involved and working with the dealership they bought back vehicle minus the miles in which we purchased a 2012 dodge Durango. As for your issue, I used to work at national chain auto repair store, and unfortunately it does sound like the heater core either is blocked or has a hole in it. I would see that a lot and it requires taking apart the dash and some places charge about 5 to 7 hours of labor time. This just happened recently on my used Volvo. Maybe take it to an independent company and ask for another opinion? Good luck and yes I enjoyed the journey and would still be driving it today if not for the issues!