Last post on Jan 07, 2012 at 11:12 AM
You are in the BMW 5-Series
What is this discussion about?
BMW 5 Series, Sedan, Wagon
#70 of 78 Re: Transmission software update -- Oct 28, 2011 [bmwowner5]
Nov 12, 2011 (9:06 am)
What is your dealer name? Aka, bmw service center.
#71 of 78 Re: Transmission software update -- Oct 28, 2011 [jayrandall]
Nov 12, 2011 (1:53 pm)
IRVINE BMW in Irvine California
#72 of 78 Re: Transmission software update -- Oct 28, 2011 [bmwowner5]
Nov 22, 2011 (10:08 pm)
I checked with my dealer today(11-22-11) regarding availability of new software for the transmission problem. I was told that they were not aware of new software. They said that BMW would have notified them of a fix if there were one.
If you have any other information on this problem, I would appreciate your help.
#73 of 78 Transmission Malfunction BWM 528i 2011
Dec 08, 2011 (11:01 pm)
Today while I was driving I got this warning message "Transmission Malfunction" Please contat dealer. Before this message, I did observer jerky transmission. I have only less than 6k miles on it. I am worried about this. Can some one advise what needs to be done. I have called BMW Road side Assist, they are towing my car to BMW Dealer tomorrow. Is this major issue ?
#74 of 78 Re: Transmission Malfunction BWM 528i 2011 [sthakur]
Dec 08, 2011 (11:22 pm)
I have had the same transmission problems. The dealer has yet to completely resolve them. So far, they have re-programmed the computer with slight improvement in jerky transmission. Mostly, they have denied any problems. Just this week I took the car to the dealer. They have had it for 4 days so far. I am awaiting a report. Read my previous posts for more details. Keep us informed with your situation.
#75 of 78 Re: Transmission Malfunction BWM 528i 2011 [nickel2]
Dec 15, 2011 (12:34 am)
I have towed my car to Dealer on Friday 9th of this Month and Service Advisor called me back after several hours and said "We have a fault stored for transmission gear ratio monitor,sent information to BMW PUMA for diagnosis.Still waiting for a reply". And today I have called dealer about my vehicle status, he said "Still waiting on parts". I am not sure whats going on with my Car. Even though dealer provided loaner car (535i BMW). I dont know how long they will take. Will update as soon as here from the dealer. Please keep us post with your vehicle status. Thanks
#76 of 78 Re: Transmission Malfunction BWM 528i 2011 [sthakur]
Jan 06, 2012 (12:13 am)
My car still has the transmission problem although not as bad as previously. The dealer finally admitted that BMW has a transmission problem. They said that re-programming solved 75% of the problems but 25% were still a problem. I am one of the 25% I suppose. However, not all of my visits to the service department were documented by the dealer and they claim that I was negligent and that my problems are not too bad. I appear to have been screwed by the dealer.
#77 of 78 Re: Transmission Malfunction BWM 528i 2011 [nickel2]
by kirstie_h HOST
Jan 06, 2012 (8:14 am)
I would visit another dealer and call the BMW customer service line. There really isn't any kind of maintenance "negligence" that should cause transmission issues in a less than 2-year-old vehicle.
#78 of 78 Re: Transmission software update -- Oct 28, 2011 [bmwowner5]
Jan 07, 2012 (11:12 am)
I bought a 2011 535i "Launch Edition" when the new models were introduced in June of 2011. I had owned 3 different 3 series cars over the years and liked them all. However, this month I sold my 535i after 11,000 miles because I could just not tolerate the jumpy and jerky transmission on this car anymore. I have had it to two dealers close to 10 times looking at it and even had the BMW tech rep come and drive the car. The transmission has been reset and reprogrammed twice, all with little or no impact.
Those of you hoping and waiting for some software fix, I would suggest you give up hope. After a year of talking to BMW people at dealerships and corporate, this tranny is just the way it is, which is a pretty substandard experience for a $50K+ BMW.
Some cars are better than others (I have driven several during the past year) and some drivers are more tolerant of the low speed jerking and fishing for the right gear that the transmission goes through, but this issue permeates all 2011 535i's in some form.
My experience with BMW on this will probably cause me to not buy any more BMW's for a long, long time.