Last post on May 18, 2013 at 7:19 AM
You are in the Cadillac SRX
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Cadillac SRX, SUV
#33 of 52 Suspension and Gas tank
Feb 28, 2011 (7:00 am)
So the suspension pretty much sucks on the SRX, I am convinced that this vehicle has the same suspension as a 20 year old buick! The Cadillac should just glide across the road, you should float when driving it. This 2010 we have rides rougher than the Superduty that I drive!
The gas tank? god where to begin on that one, sounds like I am hauling a load of water in a tank in the rear seat! Horrible, horrible design ! Yet GM is suppose to be working on a redesign to fix this by end of 2011, talk about being on the ball!
I have contacted gm cust. service, opened a BBB case and a case with the attorney general. Maybe someone wants to buy a used POS 2010 SRX? looks sharp, just makes ungodly noises for spending close to $50k!
#34 of 52 Re: Suspension and Gas tank [dbs0026]
by Stever@Edmunds HOST
Feb 28, 2011 (7:39 am)
Does your gas tank make the thumping noise too? And does it happen just at certain gas levels in the tank?
Usually it's a slosh, and manufacturers put baffles in the tank to mask that sound. I don't know what GM is going to do about a thump.
#35 of 52 Gas Tank Noise Unresolved by Cadillac and Dealer
Mar 24, 2011 (7:19 pm)
I purchased a 2010 SRX from Central Chevrolet in Jonesboro, AR. I have had the SRX back to the dealership over 4 times now. The dealership will not address the problem. Have contacted Cadillac Customer Service. They will not resolve the rear noise issue. Cadillac states they do not have a fix ... but are working on it. Have requested for Cadillac to give me a realistic time they will have the vehicle repaired or puchase the car back. They will not give me a fix date. Very disappointed with Cadillac and the Central Chevrolet in Jonesboro, AR. Not acceptable quality.
Have filled a lemon law claim with the Arkanasas Better Business Bureau. Now waiting for arbitration on this issue with Cadillac. Cadillac's approach is to give you the run around and not address its poor quality. I recommend for anyone reading this to not purchase any Cadillac...especially a 2010 SRX. I have changed dealerships to Glen Sain in Paragould Arkansas. Initial service call has been polite and responsive.
Will advise soon on outcome of Lemon Law Application. Recommend for other owners to take the same action.
#36 of 52 Re: Gas Tank Noise Unresolved by Cadillac and Dealer [neverbuyasrx]
Mar 27, 2011 (5:58 pm)
Good luck on the Lemon Law claim because you're not going to get any satisfaction from Cadillac or GM. I started this topic several months ago and my gas tank is still sloshing and thumping. Try turning the volume up on the radio.
#37 of 52 Re: Gas Tank Noise Unresolved by Cadillac and Dealer [neverbuyasrx]
Apr 14, 2011 (11:19 am)
Since you have spoken with Cadillac Customer Assistance, could you please send me the case number? I would like to look into the case.
Caron, GM Customer Service
#38 of 52 Re: Gas Tank Noise Unresolved by Cadillac and Dealer [gmcustsvc]
Apr 17, 2011 (12:12 am)
Caron of GM Customer Service,
Is there a fix yet for eliminating the sloshing noise in the gas tank? Did GM forget to include the baffles in the tank?
#39 of 52 Re: Gas Tank Noise Unresolved by Cadillac and Dealer [clyde333]
Apr 18, 2011 (7:56 am)
Could you please email me your VIN? I would like to look further into your situation.
Caron, GM Customer Service
#40 of 52 Re: Whinning sound at takeoff [hotrodder65]
Apr 18, 2011 (7:59 pm)
With help from GM I got the dealer to take a look. The annoying noise turned out to be the alternator. It was replaced and now I am a happy camper again. I can't believe it was the alternator. Such an annoying noise that was.
Thanks GM social media representative.
#41 of 52 Re: Whinning sound at takeoff [hotrodder65]
Apr 19, 2011 (4:39 am)
I have the same whinning sound on my 2011 SRX. It seems to sound higher and lower as I go faster and slower. I'll mention it to service when I get my 1st oil change. Thanks for the info.
#42 of 52 Re: Whinning sound at takeoff [hotrodder65]
Apr 19, 2011 (10:41 am)
I am glad to hear that your concerns have addressed and taken care of. If you have any other questions comments or concerns please feel free to email me directly.
GM Customer Service