Last post on Dec 06, 2013 at 11:29 AM
You are in the Cadillac SRX
What is this discussion about?
Cadillac SRX, SUV
#27 of 53 Re: 2010 SRX and noise [bakerst]
Jan 23, 2011 (4:50 pm)
Hi there. I am having the exact same problem with my 2010 SRX. I also live in the Midwest, Illinois to be exact. I've taken my car in now 3 times to the dealership and they heard the noise one morning, but since treat me like I'm crazy and questioned me, and said they have no idea. I'm so furious about this! I consider this to be completely unacceptable for a Cadillac. I'm relieved to hear I'm not alone, but hate it that you're having the same problem. However, now I have a place to start when I take it to another Cadillac dealership this week. Thought I'd try a different one this time. Thanks.
#29 of 53 Re: SRX Infotainment Issues [ndsrx1]
Jan 31, 2011 (5:07 pm)
Yes, i have the same problem. on trace 1 or 2, it just stops. It almost seems like it gets possessed. it stops, the whole infotainment shuts down, the screen goes up and down, and starts up again. Oh well, big wow. i could live with that. however, yesterday, the system went crazy! It screen just started going up and down up and down up and down. i couldn't stop it. turned off the car, and when i turn it back on, it does it again, up and down up and down. it's so distracting i can barely drive the car. this car is biggest piece of crap, ever! can't believe we paid $40k+ for this piece of crap. excuse the language, but i am so frustrated with cadillac. I have a gas tank issue. I get the squeaks and creaks that others are talking about. my glove compartment wouldn't close. my door handles squeak. it just a big piece of crap. I wish there was something that innocent customers can do. I seriously want to return this car. it is such a headache.
#30 of 53 Re: SRX Infotainment Issues [bolbim33]
Jan 31, 2011 (5:27 pm)
Yeah, I hear you. I never would have expected this from a $ 47,000 Cadillac. I did have the infotainment issue corrected. The dealer did a "software update." The dealer also removed the protective plastic on the screen and put a scratch in the screen. I am very disappointed with the vehicle. I too am distracted with all the noises. My latest issue is with the strut mounts. The issue is really noticable with the colder weather. I have been to my local dealer 4 times and have gotten no satisfaction. The dealer whom I bought the new vehicle from is 530 miles away, but is aware of the issue and willing to fix it. I don't have time to drive there though. I guess I should have listened to one of the salesman when he said the SRX was a Saturn Vue rebadged as a Cadillac. See my video below regarding the noisy strut mounts and annoying whining sound.
#31 of 53 Transmission purring noise
Feb 01, 2011 (9:19 pm)
We have an early 2010 SRX with about 4500 miles on it. In the last few months I started to notice a purring noise from the transmission. It sort of sounds like a loud hard drive from a laptop. Since the SRX is otherwise quiet, this is super annoying. If you step on the gas, the rpms go up and so do the revs and the noise. It's like hitting the hardrive faster, the pitch goes up. For a luxury vehicle this is very annoying. A Honda or similar car is more quiet.
I am sure that this noise was not present when we bought the car.
It happens ad idle and only if you go over maybe 35 will the other noises from the road, wind and engine finally outdo the tranny noise.
Otherwise we really like the car. But this noise makes me almost hate the car. I have had visitors that I showed the car to wondering what that noise is.
I hope the tranny goes kaput and we get a new one.
In the meanwhile, how many have this noise?
#32 of 53 Re: Whinning sound at takeoff [ndsrx1]
Feb 24, 2011 (5:18 pm)
I posted earlier saying it maybe coming from the tranny, but I just opened the hood and it seems to be coming from the side of the engine.
The noise sounds like a hard drive, really annoying and the pitch goes up when the engine revs up. Someone said it could be due to a engine belt that's too tight. I can't tell.
We have had guests in the car and they usually say: "we really like your car, but that noise is very annoying".
When we bought the car, it was very quiet. After a couple thousand of miles or so, it started.
I called the dealer and the service guy said that if it's not a broken part then they can't do anything and we would have to pay for the inspection. GM has to officially come up with an answer and a recall or a fixit before the dealer will take care of it, or even look at it at no charge.
Anyway, that's what they said.
I am going to contact GM next.
Dear, gmcustsvc/GM socialmedia person,
what do you recommend? Can you check with HQ if they've heard about this and if there is such a thing as a belt too tight?
#33 of 53 Suspension and Gas tank
Feb 28, 2011 (7:00 am)
So the suspension pretty much sucks on the SRX, I am convinced that this vehicle has the same suspension as a 20 year old buick! The Cadillac should just glide across the road, you should float when driving it. This 2010 we have rides rougher than the Superduty that I drive!
The gas tank? god where to begin on that one, sounds like I am hauling a load of water in a tank in the rear seat! Horrible, horrible design ! Yet GM is suppose to be working on a redesign to fix this by end of 2011, talk about being on the ball!
I have contacted gm cust. service, opened a BBB case and a case with the attorney general. Maybe someone wants to buy a used POS 2010 SRX? looks sharp, just makes ungodly noises for spending close to $50k!
#34 of 53 Re: Suspension and Gas tank [dbs0026]
by Stever@Edmunds HOST
Feb 28, 2011 (7:39 am)
Does your gas tank make the thumping noise too? And does it happen just at certain gas levels in the tank?
Usually it's a slosh, and manufacturers put baffles in the tank to mask that sound. I don't know what GM is going to do about a thump.
#35 of 53 Gas Tank Noise Unresolved by Cadillac and Dealer
Mar 24, 2011 (7:19 pm)
I purchased a 2010 SRX from Central Chevrolet in Jonesboro, AR. I have had the SRX back to the dealership over 4 times now. The dealership will not address the problem. Have contacted Cadillac Customer Service. They will not resolve the rear noise issue. Cadillac states they do not have a fix ... but are working on it. Have requested for Cadillac to give me a realistic time they will have the vehicle repaired or puchase the car back. They will not give me a fix date. Very disappointed with Cadillac and the Central Chevrolet in Jonesboro, AR. Not acceptable quality.
Have filled a lemon law claim with the Arkanasas Better Business Bureau. Now waiting for arbitration on this issue with Cadillac. Cadillac's approach is to give you the run around and not address its poor quality. I recommend for anyone reading this to not purchase any Cadillac...especially a 2010 SRX. I have changed dealerships to Glen Sain in Paragould Arkansas. Initial service call has been polite and responsive.
Will advise soon on outcome of Lemon Law Application. Recommend for other owners to take the same action.
#36 of 53 Re: Gas Tank Noise Unresolved by Cadillac and Dealer [neverbuyasrx]
Mar 27, 2011 (5:58 pm)
Good luck on the Lemon Law claim because you're not going to get any satisfaction from Cadillac or GM. I started this topic several months ago and my gas tank is still sloshing and thumping. Try turning the volume up on the radio.