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Cadillac SRX, SUV
#1 of 53 2010 SRX Noises
Oct 13, 2010 (1:57 pm)
I'm curious if anyone else is experiencing similar problems.
I took delivery on a 2010 SRX Luxury in late June. The vehicle looks great, drives great, but there are a couple of noise issues that are not consistant with a luxury vehicle. Through August, my vehicle spent a total of twelve days at the dealership trying to resolve the source of two noises.
The first issue is a thumping sound toward the rear that was diagnosed as a fuel tank problem. I was given a copy of a GM Bulletin describing the problem, and apparently there is no repair. The Bulletin is dated April 5, so I'm not optimistic about a solution.
The second noise issue occurs on the initial startup, and a loud ping occurs between first and second gear. This was diagnosed as the ABS Module doing a self test and supposedly, it is a normal occurrence on the SRX. I was invited to test drive another SRX, and naturally, we couldn't duplicate the problem.
The dealership has been cooperative, but they are unable to assist me further. I wrote to GM last month, and I received a voice mail thanking me for my letter. I realize that these noise problems are merely a nuisance, but I expected more from a Cadillac.
Nov 08, 2010 (1:32 pm)
Unfortunately I returned mines, I couldnt take the noises any longer, plus other issues. Paid too much for that vehicle and you expect cadillac quality. I had a 2010, they were going to upgrade me to 2011 srx, but I was so paranoid from all the trouble with the 2010. I took a 2011 cts.. and I love it, ride great, sounds great and love the rear view camera that comes up in the rear view mirror.
#3 of 53 Re: 2010 SRX Noises [noise1]
Nov 12, 2010 (9:37 am)
I am also experience the rear thumping sound as well as an intermitent spring actuator type noise coming from the passenger side footwell. The problem through it doesn't do it all the time....so how do you trouble shoot that one?
This is my second Cadillac after having to trade in my 2009 CTS for the 2010 SRX due to transmission (replaced 1) and torque converter (repalced 4) problems that end up being a software programming issue with the timing of converter sylinoids. very frustrating...the dealer Preston GM in Langley, BC was awesome throughout the 22 month ordeal!
#4 of 53 Re: srx [glmur]
Nov 15, 2010 (10:30 am)
I'm curious. How were you able to return your SRX? My wife has a 2009 CTS and I would love to dump my SRX for a CTS.
#5 of 53 Re: 2010 SRX Noises [noise1]
Nov 17, 2010 (10:10 am)
I am experiencing similar problems being noises. Purchased in Aug & day 6 of having the vehicle it was back at the dealer. The noise happens when turning the steering wheel at low speed, it's a rubbing noise. Also at low speed when applying the breaks, it sounds like the rub/grind. I've had my front strut mounts replaced twice and now the engineering dept. is trying to come up with a fix. My car has been in the shop 3 times now for the same problem and I only have less than 3500 miles.
I don't feel as a consumer, I should have to put up with the quality I've rec'd in my new Cadillac!! I've paid good money for my vehicle and expect nothing but 100% satisfaction. No fix is not acceptable in my opinion.
The dealership GM of Sales told me "We don't make the vehicles, we sell them".... wow, way to stand behind your product.
I've taken my issue to Cadillac 1-800-458-8006 where they opened a claim for me. I've requested either my vehicle be repaired, put me in a new SRX at no additional charge (Initially the dealership told me I could pay $5K more and they will put me in a new SRX! Don't think so!!). Or I want my money back and walk away from it.
Grrrrr.....this has been a very unpleasant experience which unfortunately has left me with a sour taste for this dealership.
#6 of 53 Re: 2010 SRX Noises [kmalick]
Nov 17, 2010 (3:29 pm)
I could not agree with you more about the quality and Cadillac's attitude. We have a problem with our 2011 when we picked it up there was a problem with the radio they took a file report it turned out that the radio was not programed at the factory and there was a problem noted before the car was shipped out to the dealer.
The Cadillac rep was nasty and standoffish about compensation or replacement. If there was the 30 day return policy they would be getting it back. We now only have 300 miles on it and this happened when we had 2 miles on it brand new.
I wish you luck and we are counting the days to give it back when the lease is up or there is a pull ahead. The quality is not good at all and hopefully we do not bail them out again so they can make bad vehichles that lack quality control.
#7 of 53 Re: 2010 SRX Noises [kmalick]
Nov 22, 2010 (12:17 pm)
Can you please e-mail me with your claim number? I look forward to your response.
GM Customer Service
#8 of 53 Re: 2010 SRX Noises [kmalick]
Nov 24, 2010 (1:19 pm)
I apologize this has been an unpleasant experience. Can you please e-mail me your complete contact information including a good number to reach your, VIN, current mileage, and involved dealer? I would like to look into this for you.
GM Customer Service
#9 of 53 2010 SRX and noise
Dec 01, 2010 (7:12 pm)
This is my first time on here and I've been reading about problems with certain noises and thought I would add a bit of my experience as well. The noise I am hearing started when the weather got colder. I bought my SRX in April, and never had a problem with noises until the weather started getting cooler, especially in the morning or at night. (I live in the mid-west, so this started about 3 weeks ago). Whenever I turned the wheels left or right, pulling into or backing out of a parking space, that's when it happened. It turns out that it's upper struts mounts and the parts are on back-order; I'm not exactly sure what the service guy meant, but it sounded like something had to be re-coded (?) or what I'm not real clear what they meant. I just hope the parts come in real soon and that will be the end of it. I've been really happy with this vehicle ever since I've owned it. It has a little over 8,000 miles on it . In the mean time, the area was lubricated but it hasn't helped much with the noise.
#10 of 53 Re: 2010 SRX and noise [bakerst]
Dec 02, 2010 (8:01 am)
If you are unclear what the dealer is talking about, please ask them to further explain it. Please keep me updated with your progress.
GM Customer Service