Last post on May 18, 2013 at 8:19 AM
You are in the Cadillac SRX
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Cadillac SRX, SUV
#43 of 52 2010 SRX Luxury Package Falling Apart!
Apr 22, 2011 (4:20 pm)
So, I too have the "noises," but that is the least of my problems! The car has a mere 25,000 miles and I have already had to have the radiator replaced! As it leaked due to a lack of proper seal. As of today, my car has been sitting in the dealership service shop for the past 14days!!! Why? Because the ENTIRE shifter assembly must be replaced!! However, to date, GM has been unable to produce the necessary part!! Cadillac customer service cannot even provide an ETA for the part!! Furthermore, GM is refusing to pay the $10.00 fee for insurance on the rental car provided. They claim its TOO early not enough time has passed -- 14 days-- isn't LONG enough for them to assume responsibility for their failure to produce the part?? I requested replacement or buy back of the car as I CANNOT consider it to be a reliable vehicle when it has had TWO major problems with only 25,000 miles. This is suppose to a luxury car-- not even close!! There is NOTHING luxurious about a car that is mechanically unsound!! I have an SRX for a rental and I have every intention of writing on the window "DO NOT BUY ONE OF THESE CARS!" And, driving all over the Los Angeles Area. The car, GM, and customer service huge disappointment. I knew I should have purchased and Infiniti FX
#45 of 52 SRX Noises
Mar 16, 2012 (4:05 pm)
I have a 2010 SRX that has more stupid problems than I wish to think about...the current problem is a noise that sound like a mouse running through the dash board....anyone else have this...makes me think the hard drive is about ready to crash, and like all the other noises....most irritating
Mar 18, 2012 (12:57 pm)
I don't know what I should do....I bought a. SRX about 2 months ago. I LOVED it. My boys loved it too. The sunroof in particular for them. It's nice on the outside, perfect. Silver toned, more like platinum. My last car was a brand new Toyota Yaris, 2 door. I got it while I was in college. I'd never had to bring it to the shop in 4 years. ALthought I had to manually role my windows down and I'd gotten it filthy. I now apprecite that car I had even more because.........
I've had so many issues with my Cadillac 2004 SRX. The mileage was high but we took it anyway. High like 130K miles. Now it's kinda shaking while on the highway. Last night it said that I was going 120 miles but everyone was passing me and I was in the slow lane. WTH. To make matters worse, I have 4 boys. I thought this car would be perfect for us. I had been taking my 3 year old to daycare via a troop downtown and then on the city bus. He cried one day at how cold he was. So getting a car was such a blessing. Now I'm worried that I could be on the highway and this car could come to a dangerous halt and hopefully my children are not in the car with me.SMH. What am I suppoed to do?! I know I signed papers that probably said "AS IS" as part of the agreement but I didn't know the car was in this condition.
There have been all sorts of messages displayed about the tires, gas cap,stability system, etc....
TO MAKE MATTERS WORSE....when I bought the car it said it had 127K miles and after an oil change the odometer went to 207K MILES, Couldn't believe it. How is that possible or did I drive almost 80,000 miles in 2 months?!!!!!
I must get my children to school. That's Y I need a car. So they won't suffer. The dealer told me to bring it in and he'll FIX IT. How do you fix what the odometer says? That's Illegal.
I must admit I feel a little DUMB. I've never bought a used car for fear of exactly this. I have no more money and spent $10,000 on this car. WTF am I supposed to do?!!!!
I have to go to the dealer tomorrow, any advice on what I should say or questions I should ask?
May 16, 2013 (7:41 pm)
Just bought a 2010 SRX with 26000 miles in NE Wisconsin covered by Cadillac CPO...
Was back to the dealer in less than a week with a groan in the steering at slow speeds...
It seems that the comments about this issue date back to 2010 so, has Cadillac found
a solution to this ???
Oh, the dealer had never heard of this problem in the SRX....
#48 of 52 Re: Dcwis [dcwis]
May 17, 2013 (5:37 am)
Sorry to hear that the dealer was not able to figure out what has been causing the groaning sound in your vehicle. If you'd like, I can check for any recalls or bulletins highlighting this issue. If you are interested I'd just need you to provide me with the last 8 digits of your VIN. You can also email me personally at socialmediagm.com [ATTN Amber].
GM Customer Care
#49 of 52 re: dcwis
May 17, 2013 (7:17 am)
A few months ago, I purchased a used 2010 srx with 41K miles. Prettiest car I've ever owned and drives like a dream. After driving it for about 1500 miles, the "service stabilitrak' message appeared on my DIC and the orange engine light began flashing. I pulled into a nearby gas station and the car was shuddering, bluish black smoke was coming from the exhaust pipes and I could smell a strong odor of gasoline.
I had it towed to the dealer and after several days I got it back and now it's running great. The engine was misfiring and the fuel pump and an injector were replaced. Fortunately it's still under warranty and I was provided a loaner at no charge. Still, I was very upset that I'd experience this type of failure so soon. I'm keeping my fingers crossed.
Also, I still notice that that after I fill the tank, I hear a bumping noise under the car for a while and sometimes it shudders for a second when I turn the engine off. Then the issue goes away.
Still, I loving driving this car! I get tons of compliments on it and zipping around town or on the highway is a pleasure.
I just hope the aforementioned issue was a fluke and I can get used to the post-fillup thump.
#50 of 52 re: dcwis [retcad]
May 17, 2013 (8:06 am)
Wow, you've definitely been through quite a bit with your vehicle. I am relieved that the dealer helped you with this and your SRX is operating properly. Have you spoken to any other GM Customer Service representatives just to document this problem? If not, I'd definitely like to document this for you, just so we can have it on file for future reference. If you'd like for me to do this please email me your full name, VIN, mileage and contact information. I believe I've provided the email in the previous post (socialmediagm.com). I hope you continue to enjoy your SRX! Please let me know if there is anything we can assist you with in the future.
GM Customer Care
#51 of 52 Re: Suspension and Gas tank [steve_]
May 17, 2013 (7:44 pm)
my recently purchased 2010 thumps after fill ups. It sounds like there is something loose. when i turn the engine off, i hear one or two 'knocks'.
The next day or after, it disappears.
I suppose I could keep the tank at a certain level, but hey, this is a Caddie.
My old fords never did that.
I've read that others were told it's a gas tank problem.
yeah, i guess I can live with it. I don't want to tie it up at the dealer.
despite the great looks, stuff like this bothers me and takes away from my overall owner experience that I expected (and paid for handsomely!)
my first caddie.
Anyone else have a similar issue?
#52 of 52 Re: Suspension and Gas tank [retcad]
May 18, 2013 (8:19 am)
If you change your mind about taking it into a dealer. Let me know and I can assist with making the appointment and remain involved. My email is socialmediagm.com "Attn Crystal" in the subject header.
GM Customer Care