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Jeep Commander, SUV
#25 of 92 Filing Complaints For Leaking Problems
Jan 29, 2012 (5:36 pm)
Below is customer complaint for a Jeep Commander. The leaking problem is a more a common problem and the problem may be not a safety issue. However, it is definitely an annoying problem and for people who also lost there radio, it is definitely a problem that can get worse. Below is what he did to get reimbursed for one repair. We should be able to get a recall for this leaking problem. It is definitely a design flaw and should be addressed by Chrysler. I am going to file complaints like this customer did. If any other Jeepers that have a leaking problem would like to file complaints, we may be able to get the attention of someone.
SUCCESSFUL CUSTOMER COMPLAINT WHO GOT ATTENTION FROM CHRYSLER
I am submitting this because I do not know in what direction to turn. Purchased a
2008 Jeep Commander on October 3, 2008. I average approx. 100 miles a day,
due to the requirements of my employment. Currently there are 46, 000 miles on my
Commander. I first began to encounter problems with the vehicle around 42, 000 miles.
Engaging the key, there was a slight hesitation of 1-3 seconds prior to the engine
'turning over'. This gradually began to progress to 5-10 seconds. It got to a point
in which if I drove it, it would not start until it sat idle for at least
8-10 hours. Eventually it would not start at all. Contacted Chrysler Jeep and was told
that towing would be offered at cost to the consumer, since it was past the
36, 000 mile limit. My insurance company, Safeco, indicated that I had towing on
my policy, but it could only tow to a certified Chrysler Jeep dealership within a
15 mile towing radius. It was subsequently towed to the Thompson dealership
since it matched the criteria. The problem was diagnosed as being the wireless
ignition module. I was charged $487.33, invoice #184536.
The vehicle ran good for 2 weeks then began to exhibit the same problems.
It eventually gave out. I started the vehicle and drove it to the Thompson
dealership. It broke down there. After 'jiggling' the key it started
and the service advisor, Richard Norwood, drove me home. This occured
on June 9. On June 14, I was informed, that they could not find the cause of
the problem. It should be pointed out here, that my initial request was that if
I was going to have a high end repair to notify me prior, invoice # 186245
I began to go online and found out the commonality of problems encountered
by 2008 Jeep owners and was shocked. A recall of front control modules
was often cited. Including the tendency for the vehicle to stall while driving:
Contacted the lemon law attorney's but they would not accept because it
was over the 36, 000 mile limit. Contacted the Maryland State Attorney
General's office and was transferred to the Consumer Protection Division.
Submitted a formal complaint, but was notified it would take 4-6 weeks
inorder for the division to respond. At this point I was informed
that they could only act as a mediator.
I next contacted the National Highway Transportation and Safety Administration.
The procedure was duplicated. Submitted a complaint with a response time of
I have a vehicle sitting in front of my place of residence. No one knows
what's wrong with the thing. Spoke with the actual mechanic doing the repairs.
RealIy cordial and knowledgable. Says that he has worked on the vehicle on his
own time, without pay. Says that he can run more extensive tests which
would be costly and may not still yield favorable results. At best he will trouble
shoot or trial and error. I contend the problems are the result of faulty
manufacturing. In some Jeeps it was found that Chrysler installed faulty
Need to emphasize, Thompson Chrysler Jeep and the service advisor,
Richard Norwood, as well as the mechanic have been superb. They are the
only bright spots out of the whole ordeal. Couldn't have a more professional
group of people representing the Chrysler logo.
Was assigned a Chrysler case manager, Andrew AP-516. Initially they denied
culpability. Stating that my vehicle, alhough exhibiting the same problems of the
1338 recalled vehicles, that it was not within the recall group.
After informing them of my consumer options they agreed that since
the module was under warranty, they would re-imburse me. His solution was
to get a second opinion. I asked, 'from who?' If a certified dealership did not
know the answers, who would. What were the logistics involved?
Was I to tow the car from dealership to dealership at my expense?
He said a member of their response team was to get back with me by
June 16, it never happened. I called back the subsequent week and he was
totally oblivious to the specifics of my case. He repeated that I needed to get a
second opinion. It was at that time I requested another case manager.
Was given an equally inept case worker, Kristy, KF-223. She prompted the same
response as the previous case worker but with a twist. The area district manager was
to get in touch with me not later that June 29.
To Chrylser's defense. they did offer to re-imburse me for the front control module
repairs. Have to submitt my original repair documents and a determination then
has to be made.
I have a potential death trap. As with Toyota, need to know how many people
will needlessly have to be injured or killed before a class action suite will be
initiated. The problems of the 2008 Jeep Commander are extensive, and these
have been well documented by its owners. What does Chrysler know about the
flawed electrical design of the Commanders and when did they know it.
Are we on the precipice of a class action suite against Chrysler.
I would immagine after they defaulted in the repayment of the
7-billion dollar bailout, Chrysler would be more proactive towards addressing
the safety and concerns of the consumer.
My vehicle has been sitting idle for over a month.
Chrysler Customer Care
P.O. Box 21-8004
Auburn Hills, Michigan
#26 of 92 Re: Filing Complaints For Leaking Problems [wswig]
Feb 07, 2012 (8:46 am)
I'm considering now because of the size of the commander purchasing one... or rather I was considering it. I'm scared now to drive 3 hours to see one that might cause problems in the future. I'm disappointed because its been a vehicle I've wanted for some time and upon stumbling onto this page I am unsure of what action to take. Purchase it for its size and prepare myself with a tarp or consider another vehicle? Help!
#27 of 92 Re: Filing Complaints For Leaking Problems [jmtz2012]
Feb 07, 2012 (9:32 am)
I'm not sure if they all leak or just some leak but it is a major problem. Unless you think it is a deal you can't refuse, I wouldn't suggest buying one. It is the worse vehicle I have ever owned. The only credit I would
give this vehicle is that I never had any engine or transmission problems
and it has $84,000 mile on it. There are alot of cars out on the road and
I would put the Jeep Commander at the bottom of the list.
#28 of 92 Re: 2008 Jeep Commander - water leak and radio problem [bluesboy39]
Feb 20, 2012 (12:20 pm)
We took a 06 Commander in last week with the wet driversí side floorboard problem. We checked the windshield carefully, and then drivers door moldings and then blew out the drains for the sun roof.
It still leaked down through the driversí side drain line area of the sun roof.
We finally found the problem by dropping the head liner down and using an inspection mirror with a flash light. We disconnected the drain line and plugged the nipple opening and poured a small amount of water into the sun roof pan and located a hole in the drain pan just above where the nipple is formed for the driversí side sun roof drain line.
We could not see the actual leak source without the mirror and flashlight, as it was on the interior side seam facing away from the driversí door opening.
Since carefully sealing the drain pan seam just a 1/4 above the drain hose nipple on the interior side, slightly above where the drain hose connects, the problem appears to be solved.
It appears to be a manufacturing defect in the plastic seam in my opinion.
I hope this helps others with similar Jeep Commander water leaks on the driversí side.
Glass by Daughtry Inc
#29 of 92 Re: Plan on bringing a lawsuit [fairwinds]
Mar 02, 2012 (8:32 am)
I am frustrated. I bought my 2006 Jeep Commander brand new! I have taken it to the body shop 3 times, etc., and it still leaks. My fix-all was to put simple carpenter's putty on the sunroof and edges on the roof. This is an ugly, temporary fix, but it stopped the leaks. I have proof, and am willing to participate in ANY type of lawsuit.
Let me tell you how I found this website: Someone saw me parked at a store, she was driving a 2006 Limited Edition, as well. She saw my putty and offered me some advice...then she told me of this site.
This is RIDICULOUS! How many of us are out there? Where are you Chrysler? Do you even care? I'm not being sarcastic...just tired of getting wet. My sticker price was $38,650.
#31 of 92 Re: Filing Complaints For Leaking Problems [wswig]
Mar 07, 2012 (8:40 pm)
Thank you for posting. this is my exact experience. Exact. We even had one of the same case manager's, i.e., Kristy. None are ever aware of the prior case manager's conversation with me, and, more: they are never aware of the TSBs convering my complaints. I have to listen to them say that there are none until i tell them the numbers of the TSBs and offer to fax them copies.
My Jeep Commander had been sitting now for over one month. I decided to move it this evening and opened the sunroof which then would not close. I had to turn the Commander off, on, off and on again before the sunroof would close again; worrying that this is related to the electrical problem of park assist turning off by itself, cruise control turning on by itself, dash board blinking, and navigation screen and bottow row buttons ceasing to work within a few minutes of car running.
#32 of 92 Worst vehicle we ever owned
Mar 08, 2012 (7:30 am)
Our 2006 Commander which we bought brand new for $36,000 has had or is currently having the following problems with 37,000miles on the clock:-) Water puddling on driver side floor- I pulled up the carpet and found that the sunroof drain hose is too short and pulls out of the floor and fills the truck(lol...how stupid are these people?), water leaking into the driver side rear quarter panel where the factory radio amplifier is located which intern shorted out from the water and the radio does not work anymore, intermittent running rough, gas cap loose warning message, replaced two starters, water pools in the front doors, passanger side window automatically goes down by it self, front rotors prematurely failed, front shocks and tires prematurely failed, driver side seat motors are not operating anymore, I tested the motors and they are fine, it is probably a relay or something electrical which got wet from the pooling water on the floor.... I can't go on any more because I'm starting to get very angry and I don't want to ruin my day...but I will leave you with this.... the dealers will pretend that they don't know what you are talking about you are the only case and you caused all of this as they told us at Teterboro nj jeep...Jeep is very well aware of these issues and will cover their tracks as best they can....good luck getting any government agency involved without making any substantial donation to whoever is in charge of the buracracy you are calling...the best way to hurt these scumbags in my opinion is to never buy their product again and spread the word as wide and as far as you can...just think we gave them a ton of money for a crap product and on top of that we bailed them out of bankruptcy with our money again, and they can't lend us a hand? What does that tell you about them?
#33 of 92 Re: Worst vehicle we ever owned [sshafranko]
Mar 08, 2012 (8:27 am)
I couldn't say it better myself. I have a 2008 commander that has exactly
the same problems. There is a lot of commanders made from 2006 through 2008 that we have to find a law firm to file a class action suit on behalf of all the Commander owners. Someone
forwarded me a name a firm and I went to the website of the law firm and
sent them an email. I haven't heard from the law firm yet.
My jeep won't pass the Maryland emmissions test because of the gas
cap warning. I will forward the name of the law firm I emailed. It was
on this site that I got the name so maybe you can see it.
Thanks for taking the time to write your story. I hope we can get our
#34 of 92 Re: Worst vehicle we ever owned [wswig]
Mar 12, 2012 (3:55 pm)
I went through this with attorney over the throughout the last month and, short of the long: you have to wait until someone, unfortunately, loses life or limb, they sue/their estate sues Jeep Chrysler, and then we file a class action on the coat-tails of that suit, i.e., without loss of life or limb the class action won't be worth our time/money.
that said: keep posting experiences with these Jeep Commanders AND Chrysler Corporate's lack of sufficient reply so that if/when that time comes, we are totally prepared. Also, by posting, we give Jeep Chrysler the chance to do the right thing BEFORE it becomes a life or limb suit.