Last post on Dec 10, 2013 at 3:28 AM
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Buick Enclave, SUV
#16 of 36 2009 Enclave with Audio problems
Oct 26, 2011 (3:55 am)
Can anyone tell me if they have had a similar issue and if so, what did you do! About three days ago our audio stopped working in our 2009 Enclave. No sound at all; bluetooth, radio, NAV, turn signals... nothing. It is only the sound. Has anyone experienced this issue? What did you need to do? Also the rear seat controls work intermitantly - can't figure out when and why the stop and start. Anyone have this one as well???
We bought the Buick used. I'm not impressed with the level of quality on this vehicle. This is the first major issue with a lot of smaller things - seals, leaks, NVH issues on the brakes and steering. POOR workmanship and quality top to bottom!
#17 of 36 Re: 2009 Enclave with Audio problems [mhope814]
Nov 01, 2011 (7:53 am)
Iím sorry that your Enclave isnít satisfying you as a driver. Fuse information is located in your ownerís manual on p. 5-92, which may be helpful for you to look into. If you have any questions or would like Customer Assistance, please email Christina.
GM Customer Assistance
#18 of 36 2008 Enclave Sound System
Jun 04, 2012 (4:54 pm)
I read through all of the other messages and do not see a real response to the inquiry concerning the audio going completely out in the 2008 & 2009 Enclaves. Is there a known problem? While driving today, I suddenly experienced a very loud static-like noise coming from my speakers that continued when I turned the radio off and worsened when I used the turn signals and brake. The noise continued after parking the vehicle and removing the keys and then the sound system was completely out and is now not working at all. Please help me with any knowledge you may have so I may get the audio repaired.
#19 of 36 Re: 2008 Enclave Sound System [tpp123]
Jun 05, 2012 (5:58 am)
Thank you for taking the time to post your concerns. Have you spoke with your dealer of choice regarding your concerns? If not, I would definitely recommend doing so. Can you please email me directly with your VIN, current mileage, and dealer of choice? Please include your complete contact information. I look forward to your response.
GM Customer Service
#20 of 36 Re: 2008 Enclave Sound System [gmcustsvc]
Jun 13, 2012 (10:55 am)
Thank you for your reply. I do have a case number now. It's 71-1074277479. I was working with someone on contacting a dealership in my area but it seems I am not receiving the same attention anymore. I was told that the vehicle needs to be diagnosed but was not happy about the diagnostic fee since it seems there is a known issue with the audio in the 08 & 09 Enclave. At this point any info or direction you can provide is appreciated. I am scared to have my children in the vehicle with me because the noise has continued for unknown reasons in short bursts. It is sudden and startling and can contribute to an accident. I just reached 68K miles and the VIN should be under the case number.
#22 of 36 High Pitch Sound From Radio Display
Aug 17, 2012 (5:11 pm)
I purchased/fell in love with a 2012 Enclave on 7/31/12. On a trip 2 days later my family and I noticed a persistent high pitch sound comming from the radio head unit. The noise literally gives me a headache every time I drive the vehicle. I downloaded a free iPhone app called iAnalyzerLite which displays the fundamental 9.06KHz noise component having a magnitude of 60dB emanating from the cd slot on the radio. You can amplitude modulate this at night with the light intensity adjustment which means it is a problem with the switching frequency of the electroluminescent display balast. Some junior electrical engineer or procurement bean counter is to blame for selecting switching components having a circuit resonant frequency in the audible spectrum.
The noise starts as soon as the door is opened and will stay on for a period of time with removal of the key. It's on all the time while the key in the ignition. With this said, my recent trip to a Buick service center yielded a few more data points 1) GM has issued bulletin "#PIT5166A: High Pitch Sound From Radio Display" which acknowledges the problem but issues a stop work on further repairs. According to this bulletin dated 6/28/12, GM engineering has no solution at this time and no timeline is provided. 2) I demonstrated this same problem exists in another enclave on the lot. 3) The bulletin is issued for 2012 enclave, traverse, Tahoe, Yukon, Acadia, Suburban, etc.... 4) Buick phone customer service will not provide me a corporate contact to find out what the schedule will be for resolution. 5) Having been through this process before with BMW, I have no choice but to be turned away from Buick service 2 more times next week to fulfill lemon law process requirements.
I can't believe I bought a $40k domestic vehicle that has a known unresolved problem topped with completely useless customer service that by all verbal evidence is outsourced to India.
#23 of 36 Re: High Pitch Sound From Radio Display [eemsu]
Aug 17, 2012 (6:53 pm)
Good evening eemsu,
I'm sorry to read about the concern you're having with a high-pitched sound coming from your CD player. I see that you've already been in contact with our Customer Assistance Center; were you issued a Service Request number when you called in? Thank you for your patience!
Sarah, GM Customer Service
#24 of 36 Re: High Pitch Sound From Radio Display [gmcustsvcsarah]
Aug 18, 2012 (12:10 pm)
I've received nothing of value from GM or BUICK customer service, no numbers or phone numbers. I asked to go up the chain of authority but they will not tranfer me out of the India call center. I simply want to speak to a domestic GM corporate customer advocate to discuss the timeline for when this known problem is expected to be resolved. All I get instead are crickets. How can it be that a corporation refuses to answer the simple needs of its customers. I even emailed the Enclave product manager twice. No response!
#25 of 36 Re: High Pitch Sound From Radio Display [eemsu]
Aug 18, 2012 (3:26 pm)
Good evening eemsu,
I can understand how frustrating this can be when you have a concern with your vehicle and feel as though you are not getting answers. With a matter like this, it is difficult to predict when a solution will be discovered in order to provide any kind of time line. I would recommend staying in contact with your dealership for updates on this as they would have the most up to date procedures, and if you would like for us to officially document your concern with the radio display noise, please send the following information to us at socialmediagm.com: your name and Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your involved dealership.
Sarah, GM Customer Service