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Buick Enclave Audio Problems

31 messages,  Last post on Jan 20, 2013 at 6:36 PM

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Messages Page 4 of 4

#22 of 31 High Pitch Sound From Radio Display by eemsu

Aug 17, 2012 (6:11 pm)

I purchased/fell in love with a 2012 Enclave on 7/31/12. On a trip 2 days later my family and I noticed a persistent high pitch sound comming from the radio head unit. The noise literally gives me a headache every time I drive the vehicle. I downloaded a free iPhone app called iAnalyzerLite which displays the fundamental 9.06KHz noise component having a magnitude of 60dB emanating from the cd slot on the radio. You can amplitude modulate this at night with the light intensity adjustment which means it is a problem with the switching frequency of the electroluminescent display balast. Some junior electrical engineer or procurement bean counter is to blame for selecting switching components having a circuit resonant frequency in the audible spectrum.
 
  The noise starts as soon as the door is opened and will stay on for a period of time with removal of the key. It's on all the time while the key in the ignition. With this said, my recent trip to a Buick service center yielded a few more data points 1) GM has issued bulletin "#PIT5166A: High Pitch Sound From Radio Display" which acknowledges the problem but issues a stop work on further repairs. According to this bulletin dated 6/28/12, GM engineering has no solution at this time and no timeline is provided. 2) I demonstrated this same problem exists in another enclave on the lot. 3) The bulletin is issued for 2012 enclave, traverse, Tahoe, Yukon, Acadia, Suburban, etc.... 4) Buick phone customer service will not provide me a corporate contact to find out what the schedule will be for resolution. 5) Having been through this process before with BMW, I have no choice but to be turned away from Buick service 2 more times next week to fulfill lemon law process requirements.
 
  I can't believe I bought a $40k domestic vehicle that has a known unresolved problem topped with completely useless customer service that by all verbal evidence is outsourced to India.

#23 of 31 Re: High Pitch Sound From Radio Display [eemsu] by gmcustsvcsarah

Aug 17, 2012 (7:53 pm)

Replying to: eemsu (Aug 17, 2012 6:11 pm)
Good evening eemsu,
I'm sorry to read about the concern you're having with a high-pitched sound coming from your CD player. I see that you've already been in contact with our Customer Assistance Center; were you issued a Service Request number when you called in? Thank you for your patience!
Sarah, GM Customer Service

#24 of 31 Re: High Pitch Sound From Radio Display [gmcustsvcsarah] by eemsu

Aug 18, 2012 (1:10 pm)

Replying to: gmcustsvcsarah (Aug 17, 2012 7:53 pm)
I've received nothing of value from GM or BUICK customer service, no numbers or phone numbers. I asked to go up the chain of authority but they will not tranfer me out of the India call center. I simply want to speak to a domestic GM corporate customer advocate to discuss the timeline for when this known problem is expected to be resolved. All I get instead are crickets. How can it be that a corporation refuses to answer the simple needs of its customers. I even emailed the Enclave product manager twice. No response!

#25 of 31 Re: High Pitch Sound From Radio Display [eemsu] by gmcustsvcsarah

Aug 18, 2012 (4:26 pm)

Replying to: eemsu (Aug 18, 2012 1:10 pm)
Good evening eemsu,
 
I can understand how frustrating this can be when you have a concern with your vehicle and feel as though you are not getting answers. With a matter like this, it is difficult to predict when a solution will be discovered in order to provide any kind of time line. I would recommend staying in contact with your dealership for updates on this as they would have the most up to date procedures, and if you would like for us to officially document your concern with the radio display noise, please send the following information to us at socialmediagm.com: your name and Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your involved dealership.
 
Sarah, GM Customer Service

#26 of 31 Re: High Pitch Sound From Radio Display [gmcustsvcsarah] by just4fun12

Aug 20, 2012 (5:14 pm)

Replying to: gmcustsvcsarah (Aug 18, 2012 4:26 pm)
hello, i have a 2008 enclave that just hit 70,000 and it was doing the same thing with the speakers and just today everything stopped working as well
all radio turn signal sounds nav
any help would be great
thank you

#27 of 31 Re: High Pitch Sound From Radio Display [just4fun12] by gmcustsvcsarah

Aug 21, 2012 (7:20 am)

Replying to: just4fun12 (Aug 20, 2012 5:14 pm)
Good morning just4fun12,
 
We're sorry to hear about the multiple concerns you've encountered with your Enclave and would be happy to get a Service Request going so we can look into it. If you're interested, please email us the following information to socialmediagm.com: your name and Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your involved dealership.
 
Best,
Sarah
GM Customer Service

#28 of 31 Dual headrest Rear Entertainment system by phanikumar

Oct 14, 2012 (9:52 pm)

We are planning to buy a 2012 Buick Enclave Premium group and wanted to get the dual headrest entertainment system. One question is : can we route the audio from the dvd system through the speakers or do we have to always use the wireless headphones?

#29 of 31 Re: 2008 Enclave Sound System [tpp123] by charise1

Oct 30, 2012 (5:51 am)

Replying to: tpp123 (Jun 13, 2012 11:55 am)
My sound system on my 2008 Buick Enclave has been doing the same thing... creating a loud popping noise (almost sounds like speaker is going to blow). After several episodes it has completely quit working. The radio goes on and you can change the station, but their is no sound coming out of the speakers along with the sound for the turn signal. I was told I could either replace the unit for $2,400 (VERY high) or have it repaired by an out of town vendor for around $500. I opted for the repair and am hoping for the best. I am shocked that this car would have such a significant problem requiring potential replacement for being so relatively new. Please advise me if there is any potential reimbursement from Buick for the well known problem. Thank you! = )

#30 of 31 Re: 2008 Enclave Sound System [charise1] by gmcustsvc

Oct 30, 2012 (9:17 am)

Replying to: charise1 (Oct 30, 2012 5:51 am)
charise1,
 
We hope that the repair goes well - keep us posted on this!
 
Sarah, GM Customer Service

#31 of 31 98 Buick enclave radio by bird70

Jan 20, 2013 (6:36 pm)

I have a 98 Enclave also, had the same popping sound and radio went dead. Called GM and they refused to help with such a known problem with their radios. Not a good customer experience

Messages Page 4 of 4

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