Last post on Oct 29, 2013 at 8:06 AM
You are in the Chevrolet Impala
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Chevrolet Impala, Auto Repair, Electrical, Fuel System, Sedan
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Mar 04, 2013 (8:58 am)
Unfortunately, my experience was very similar to the other posts on this forum. I was driving on a busy road (traveling around 60mph) and all of a sudden my 2011 Chevy Impala started shaking tremendously and a message flashed "SERVICE STABILITRAK" "REDUCE POWER TO ENGINE";All while my speedometer is vastly decreasing. I was not able to accelerate at all and to pull over on the median. Again I'm on a busy road with other vehicles driving at least 60mph. I called Priority Chevrolet in Chesapeake, VA and the customer service rep assured me this would be covered under my warranty. At that point I was happy to get it fixed for free. However, when I arrived at my appointment, the rude and unprofessional manager fed me a different story. He said that it MAY be covered under my 5year/100K warrany but if not I would have to pay for the diagnostic test AND the cost of repairs and labor. After being very upset I left and will try another Chevy dealer very soon. If it is not covered under my warranty and I do have to pay for it, I will hesitantly do so. If I continue to have the problem, I will push as hard as I can to have this problem rectified via a recall. I will also report GM/Chevrolet to the BBB and any other consumer reporting agency for their apparent lack of concern for their customer's safety. Both my father and my brother love my car and wants to purchase one. Because of this problem, I cannot recommend this vehicle to them and anyone else at that matter. I could have seriously hurt myself. . .or worse. I could have seriously hurt someone else. . .or worse. GM needs to remedy this problem and soon. They also need to refund customers who had to pay out-of-pocket to have this problem fixed. Hopefully, this very serious will be fixed. Soon.
#336 of 483 Re: Unacceptable [safetyfirst83]
Mar 04, 2013 (11:24 am)
It looks like you're already in contact with Customer Assistance on this matter. We hope that this will be able to resolved quickly and to your satisfaction! Looking forward to any updates.
Sarah, GM Customer Service
#337 of 483 Re: Unacceptable [gmcustsvc]
Mar 05, 2013 (8:16 am)
Did you read my entire posting? I had a very bad experience with a Chevrolet representative and you offer no apology or refer me to someone else I can explain my situation to? If you work directly with GM customer service, my posting should have been a red flag to you that service managers down the chain are not treating their customers with respect and concern. With all the negative postings you have received, are you relaying these vital safety concerns with GM management or are you mainly concerned with reporting to your superior that you replied to X number of complaint in a day? Sooner or later someone is going to get hurt due to this mechanical problem and with you knowing about it firsthand, should ensure that you are doing all within your power to make it known to GM officials.
#338 of 483 Re: Unacceptable [safetyfirst83]
Mar 05, 2013 (8:51 am)
My apologies, safetyfirst83. I did read your post and see that you had been in contact with a customer service representative -- was this with our Customer Assistance Center or with the dealership? My assumption was that it was with the former, and I apologize if I assumed wrong. If you want for us to check into this further, please don't hesitate to contact us via email at socialmediagm.com with more details (including your name and contact information, the last 8 digits of your VIN, and a summary of the situation, or the case number you were issued when you contacted the Customer Assistance Center).
Sarah, GM Customer Service
#339 of 483 Re: 2010 Chevy Impala Reduce Engine Light [maine2013]
Mar 06, 2013 (11:56 am)
I am having the same issues. The airbag started a few mos back, the rear window defrost started a few weeks ago, the service traction control/ reduced engine power started when the roads were icy. I have dealt with it for a few mos. This morning I was driving like that and alert came on my steering was being disabled, and my car stopped. I tried to start it and nothing, I waited a few min and then it started and drove fine, has this happened to you. Thank you
#340 of 483 "Stabilitrak Service" then "Reduced Engine Power"
Mar 06, 2013 (12:10 pm)
My 2009 Chevy Impala LTZ with 41,000 had the service Stabilitrak warning come on and then immediately the 'reduced engine power' warning as I was pulling into the parking deck this morning to go to work. It scared me as I did not know what this meant. I went to my computer and put in the message and found this forum. My car is at the Chevy dealer right now. I asked if it was a warranty issue and they said they would have to check it first, they have no time to see to it today so I had to rent a car. After reading the forum, I was afraid to drive it to the dealer. My husband took it there. They are supposed to look at it early in the morning. My husband said it seemed fine when he drove it about 15 miles to the dealer except the engine light was on. With all of the complaints of the same problem on this forum, I do not understand why there has not been a recall. It is also disturbing to read that some had their cars 'fixed' and it happened again. Up to this point, I have been totally in love with this car. I travel a lot and wonder when I get the car back, is it really going to be 'fixed'.
#341 of 483 Re: 2010 Chevy Impala Reduce Engine Light [mimimel]
Mar 06, 2013 (12:45 pm)
What are you plans for getting this checked into? We're available to assist in the process of working with a dealership. Please let us know your plan of action and if we can be of any assistance.
Sarah, GM customer Service
#342 of 483 Re: "Stabilitrak Service" then "Reduced Engine Power" [kittymom]
Mar 06, 2013 (12:46 pm)
Keep us posted on your progress with the dealership, kittymom. If we can be of any assistance, we can be reached at socialmediagm.com (include your name and contact information, the lasdt 8 digits of your VIN and mileage, and a summary of the situation).
Sarah, GM Customer Service
#343 of 483 Disappointed owner
Mar 06, 2013 (1:23 pm)
Since I have been in contact with customer service with no results I have began spreading the word about these cars and their problems. I feel everyone on here should do the same. It is so messed up that I have an 06 SS sitting outside as a yard ornament that costs me over $13,000 which I'm still paying payments on that I feel is not my responsibility to fix since so many others are having the EXACT SAME PROBLEM!!! Maybe once the word is out and Chevrolet starts losing money on these cars they will fix the problem!
Mar 06, 2013 (7:45 pm)
Welp, I guess the inevitable happened to me tonight! Rolling along with my daughter and my dog and all of a sudden the car shakes and the reduced engine power light comes on! I am concerned because it is cold, dark and we were not close to home! I have a used car (2008) that I've only had
a little over a year so, I am not happy! We made it home okay...but this is definitely an inconvenience!