Last post on Dec 10, 2013 at 4:27 PM
You are in the Chevrolet Impala
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Chevrolet Impala, Auto Repair, Electrical, Fuel System, Sedan
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#25 of 487 Re: P.O. chevy owner [gmcustsvc]
Nov 05, 2011 (3:56 am)
You continue to ask us to check with the dealership. What about this, Chevy Runs deep in my pocket due to expensive and frequent repairs. Put the quality back in and make cars that compete and WIN over imports. I have so many problems with my 2007 Impala, most recently seat belt just stopped working...did Chevy use Lego to assemble them? So tired of reading the problems and your constant insistence that we take the car to the dealer...who already has the circular on how to placate us and cover up the problem (can we say too many transmission issues, errant codes and oil leaks) and not document them so NO RECALL since under the threshold of complaints. STOP the counseling and make better, more reliable cars. We do not need your back rub counseling.
#26 of 487 Two dead batteries in 4 years...
Nov 05, 2011 (4:04 am)
I had the same thing happen. Two battery replacements within 2 years. Not sure of the cause. However, the battery was under warranty and the dealership replaced it - no charge. There may be an underlying cause...but after a late tow to the dealership and having to get a ride home, glad to know a battery corrected the issue.
#27 of 487 Re: P.O. chevy owner [vytate]
Nov 05, 2011 (12:46 pm)
I apologize for your frustrations. I recommend people start with the dealer because it is my standard procedures. Dealers are independently owned and operated; however they have a contract with GM to be our eyes and ears in the field. In order to work with a customer and try to assist I need to have a dealerís diagnosis as I cannot do it over the internet. See the difference here is now you are involved with GM Customer Service who is going to call the dealers and monitor the situation. When a customer comes to me with a problem they have been to the dealer for multiple times, please believe I am on the phone with the dealer trying to figure out why this hasn't been resolved. It is also documented with GM about the concerns and any concerns with the vehicle or dealer. I apologize you are unhappy with the service I provide, but I have helped many people of this forum. Please feel free to email me with any further information or concerns. I hope you enjoy your weekend.
GM Customer Service
#28 of 487 Re: P.O. chevy owner [gmcustsvc]
Nov 06, 2011 (8:36 am)
I wonder how many customers are aware of just how "flat rate" compensates the technician when any situation like the above takes place? GM isn't alone when it comes to problems at this level, so this isn't a reflection on just a GM dealership nor it's technicians. But it's amazing to watch things like this take place and "since many times the technicians are being paid less to deal with something like this, if they are paid at all" compared to what a technician would be earning doing much simpler work that problems like this one ever get solved at all.
#29 of 487 Engine shut off on highway. Very annoyed with Chevy right now!
Nov 14, 2011 (10:48 pm)
I bought my 2009 Impala SS 3 months ago. Having no major problems with my malibu, I figured chevy was the way to go. Tonight 11/14/11 I was driving down the highway (60 mph) with my 2 year old and pregnant sister. All of a sudden I get a warning that the stabilitrak needs something, the traction control needs something, and that my engine power was reduced! Ticked. Luckily I made it to the side of the road. So, I turned my car off. Back on SAME THING!!!!! Finally I let it sit for about 5 min it turned on and no warnings, just my check engine let came on. Now, (2 hours later) my remote starter wont work. Lock and unlock work fine, just wont start. Im beyond terrified to drive it. 25+ miles to a dealership. Who know's when it's going to just shut off on me again. I will be calling tomorrow to get it fixed. With only 37k miles on it, IT WILL BE COVERED!!!!! I don't care who I have to talk to, I am not going to be paying out of pocket for this when there are MANY others out there with the same issue! If chevy can't get this problem taken care of, I WON'T be buying another one. Oh we have 4 sitting in our driveway, but trading them in doesn't seem so bad when I can't trust to drive it to work!
#30 of 487 Re: Engine shut off on highway. Very annoyed with Chevy right now! [amandasue2007]
Nov 15, 2011 (12:05 pm)
Thank you for posting - can we look further into your situation? Please email us with more information (name/username, contact information, last 8 of your VIN, and the name of your involved dealership).
Looking forward to assisting,
GM Customer Service
#31 of 487 Re: Engine shut off on highway. Very annoyed with Chevy right now! [gmcustsvcsarah]
Nov 15, 2011 (12:51 pm)
Can I have your e-mail?
#32 of 487 Re: Engine shut off on highway. Very annoyed with Chevy right now! [amandasue2007]
by Kirstie@Edmunds HOST
Nov 16, 2011 (7:08 am)
Just click on her blue highlighted user ID and you can see her email address.
#33 of 487 2008 Implal -nothing but trouble
Nov 18, 2011 (12:27 pm)
I own a 2008 Implala which is nothing but trouble.I bought it after happily owning a 2004 Pontiac Grand Prix which i put 288,000 miles on it ,worry free.Since i have owned my Impala i have been stranded 4 times in 5 months. First the tire went flat due to the sensor inside the wheel breaking off the valve stem,then while changing the flat the jack just broke and the car fell on the ground on the rotor.About 3 weeks ago i couldnt get it out of park and again had to get it towed due to some shifter being bent or something to that affect which cost me 500 dollars ,not to mention the 90 tow bill. Now today the battery is dead. The radio sometimes works and sometimes dosent. I travel for my job and am so tired of having this piece of crap always having issues. What happened to the qaulity Chevy products that use to be made. There is always something wrong with this car. When people ask me how i like the car i tell them i hate it! Get your crap together chevy!
#34 of 487 Re: 2008 Implal -nothing but trouble [rhenry3751]
Nov 23, 2011 (6:43 am)
I'm sorry to hear about the multiple concerns you've experienced with your vehicle. Have you worked with Customer Assistance before?
GM Customer Service