Last post on Oct 29, 2013 at 8:06 AM
You are in the Chevrolet Impala
What is this discussion about?
Chevrolet Impala, Auto Repair, Electrical, Fuel System, Sedan
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
Oct 28, 2011 (3:44 pm)
I own a 2008 chevy impala LT, I have had the car for almost two years an have had nothing but trouble, today after work i get in an start my car an the "Rev engine light comes on" i have no power, and it wouldnt even back up. I have just got on this site an read all the semilar problems that every one else is having an quite frankly, i cant believe that chevy is not willing to do something to fix this problem. Seriously!!!!! you have women with children driving down the highways and their cars have no power. That is totally dangerous an they wont even fix the damn problem!!
#22 of 483 Re: P.O. chevy owner [pochevyowner]
Oct 31, 2011 (1:25 pm)
I apologize for your frustrations. Have you spoke with your GM dealer? If not, I would recommend starting there. Have you spoke with GM Customer Assistance? If not, I might set up a case with them. They will work with you and the dealer to try to resolve your concerns. I would be happy to assist you with that. Please feel free to email me directly!
GM Customer Service
#23 of 483 Dead Battery for no reason
Nov 04, 2011 (8:50 am)
I have a 2008 Impala LS. Had it for the last 2 years and no issues.
on 10/30/11, i drove the car for 10 min, parked it and left. Came back in a couple of hours and car is dead. Remote entry key doesn't work. Got in using the lock on the door. Battery is completely dead. None of the electricals were on. I just had the service tech clean out the corrosion the the so called "Maintenance free battery" which had corrosion all over it. And the weird part is the key got stuck in the ignition. I've tried moving the steering around, nothing seems to get the key out. There is no key release anywhere under the steering column as well. Its amazing how such an important aspect is missing.
Measured the voltage across the battery and it reads 2.5V. Tried jump starting and that doesn't help at all. Car has been dead with the key in it for the last 4 days. And the best part is the Shifter override is not even available. Not sure how the Tow truck would get the wheels rolling.
Its quite frustrating to not have any means to move the car out.
I was a great fan of Chevys up until recently. But seems like I was wrong. Problem after problem seems to creep up with the impala. Wife has a foreign car for the last 3 yrs and not a single issue with it.
#24 of 483 Re: Dead Battery for no reason [maddy9944]
Nov 04, 2011 (9:48 am)
Iím sorry to hear about the battery concerns youíre having with your Impala. Where was your battery serviced? Also, are there other concerns with your Impala? We'd be happy to follow up with any dealerships for you.
GM Customer Service
#25 of 483 Re: P.O. chevy owner [gmcustsvc]
Nov 05, 2011 (3:56 am)
You continue to ask us to check with the dealership. What about this, Chevy Runs deep in my pocket due to expensive and frequent repairs. Put the quality back in and make cars that compete and WIN over imports. I have so many problems with my 2007 Impala, most recently seat belt just stopped working...did Chevy use Lego to assemble them? So tired of reading the problems and your constant insistence that we take the car to the dealer...who already has the circular on how to placate us and cover up the problem (can we say too many transmission issues, errant codes and oil leaks) and not document them so NO RECALL since under the threshold of complaints. STOP the counseling and make better, more reliable cars. We do not need your back rub counseling.
#26 of 483 Two dead batteries in 4 years...
Nov 05, 2011 (4:04 am)
I had the same thing happen. Two battery replacements within 2 years. Not sure of the cause. However, the battery was under warranty and the dealership replaced it - no charge. There may be an underlying cause...but after a late tow to the dealership and having to get a ride home, glad to know a battery corrected the issue.
#27 of 483 Re: P.O. chevy owner [vytate]
Nov 05, 2011 (12:46 pm)
I apologize for your frustrations. I recommend people start with the dealer because it is my standard procedures. Dealers are independently owned and operated; however they have a contract with GM to be our eyes and ears in the field. In order to work with a customer and try to assist I need to have a dealerís diagnosis as I cannot do it over the internet. See the difference here is now you are involved with GM Customer Service who is going to call the dealers and monitor the situation. When a customer comes to me with a problem they have been to the dealer for multiple times, please believe I am on the phone with the dealer trying to figure out why this hasn't been resolved. It is also documented with GM about the concerns and any concerns with the vehicle or dealer. I apologize you are unhappy with the service I provide, but I have helped many people of this forum. Please feel free to email me with any further information or concerns. I hope you enjoy your weekend.
GM Customer Service
#28 of 483 Re: P.O. chevy owner [gmcustsvc]
Nov 06, 2011 (8:36 am)
I wonder how many customers are aware of just how "flat rate" compensates the technician when any situation like the above takes place? GM isn't alone when it comes to problems at this level, so this isn't a reflection on just a GM dealership nor it's technicians. But it's amazing to watch things like this take place and "since many times the technicians are being paid less to deal with something like this, if they are paid at all" compared to what a technician would be earning doing much simpler work that problems like this one ever get solved at all.
#29 of 483 Engine shut off on highway. Very annoyed with Chevy right now!
Nov 14, 2011 (10:48 pm)
I bought my 2009 Impala SS 3 months ago. Having no major problems with my malibu, I figured chevy was the way to go. Tonight 11/14/11 I was driving down the highway (60 mph) with my 2 year old and pregnant sister. All of a sudden I get a warning that the stabilitrak needs something, the traction control needs something, and that my engine power was reduced! Ticked. Luckily I made it to the side of the road. So, I turned my car off. Back on SAME THING!!!!! Finally I let it sit for about 5 min it turned on and no warnings, just my check engine let came on. Now, (2 hours later) my remote starter wont work. Lock and unlock work fine, just wont start. Im beyond terrified to drive it. 25+ miles to a dealership. Who know's when it's going to just shut off on me again. I will be calling tomorrow to get it fixed. With only 37k miles on it, IT WILL BE COVERED!!!!! I don't care who I have to talk to, I am not going to be paying out of pocket for this when there are MANY others out there with the same issue! If chevy can't get this problem taken care of, I WON'T be buying another one. Oh we have 4 sitting in our driveway, but trading them in doesn't seem so bad when I can't trust to drive it to work!
#30 of 483 Re: Engine shut off on highway. Very annoyed with Chevy right now! [amandasue2007]
Nov 15, 2011 (12:05 pm)
Thank you for posting - can we look further into your situation? Please email us with more information (name/username, contact information, last 8 of your VIN, and the name of your involved dealership).
Looking forward to assisting,
GM Customer Service