Last post on Oct 29, 2013 at 8:06 AM
You are in the Chevrolet Impala
What is this discussion about?
Chevrolet Impala, Auto Repair, Electrical, Fuel System, Sedan
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
#186 of 483 Traction Control, Check Engine Light, Engine Power Reduced and Starter Disa
Sep 25, 2012 (7:13 am)
2009 Chevy Impala owner. Car ran good for the first couple of years I owned it. Then just recently it started throwing all four of these error messages. I was able to avoid a severe accident when the car totally died going 65 MPH on the interstate. Sat with it for 15 minutes and it started back up. After reading several messages and similar stories it leads me to believe the only reason Chevy will not issue a recall notice is due to monetary reasons.
As I read through some 19 pages on this site and several other posts on other websites, it's evident Chevy is raking in some serious dough on this fix. If you don't believe me, simply go through the posts on here and add up the amounts people have kindly posted. Just imagine how many people don't bother to look issues on the web, coupled with how many people don't even have internet and multiply that by *5. Seriously GM, get your crap together. This is a disaster waiting to happen. I bet if one of Upper Management had a loaner Impala and this happened to them, they'd take their customers a lot more serious. Simply Frusturated...
#187 of 483 Re: Traction Control, Check Engine Light, Engine Power Reduced and Starter Disa [randyapo]
Sep 25, 2012 (9:48 am)
Good afternoon randyapo,
We're glad that everybody's okay after the incident on the highway you've described. As we have to work with each situation on an individual basis, we're happy to look into the concerns you're having if you would like to send us an email at socialmediagm.com with the following information: your name and Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your dealership.
Sarah, GM Customer Service
#188 of 483 Re: Reduced Engine Power [lil100]
Sep 25, 2012 (12:04 pm)
here is the response from the Better Business Bureau - I gather unless someone get hurts or more complaints are made. NOthing will be done. How unfortunate.
Complaint ID#: 1262430
Business Name: General Motors of Canada Limited
Thank you for the information you provided regarding the above-mentioned company. Your correspondence was received by your BBB on September 24, 2012 and has been assigned case# 1262430 in our files.
We appreciate your effort in bringing this to our attention. Information from the public is always valuable to us.
The correspondence you supplied will become part of your BBB's file on the business however, we will not be pursuing this matter as a formal complaint.
Either you have not supplied a specific resolution, requested that the BBB reprimand a business, you are only seeking an apology or the company has already made a reasonable effort to resolve this matter. We also do not act on copies of letters nor do we request a company go against their policies.
A summary of this case can be viewed by clicking here
BBB Complaint Department
#189 of 483 Re: Reduced Engine Power [lil100]
Sep 25, 2012 (5:15 pm)
Thank you for taking the time to email me with your concerns. I apologize fo ryour frustrations and inconvenience. Due to your location you will need to contact GM of Canada at 800-263-3777 (Hours: M-F 7:30am - 11:30pm, Sat 7:30am - 6:00 EST). I hope this information helps.
GM Customer Service
This is the response to GM from this site. In my notes I had already contact GM in Canada. Unfortunately nothing will be done until someone gets hurts which is so unfortunate.
#190 of 483 Re: Pedal: Engine power reduced [abrods01]
Oct 02, 2012 (8:15 am)
I submitted a compliant with NHTSA-1-888-327-4236
#191 of 483 Re: Documented Thread [kpala]
Oct 02, 2012 (8:19 am)
I submitted a compliant to NHTSA -1888-327-4236. If enough people complain,GM will have to repair this problem at their expense. Please call and file a complaint.
#192 of 483 Re: Documented Thread [debo6]
Oct 02, 2012 (4:43 pm)
I submitted a complaint to transport Canada. I have heard nothing. Going to follow up at the end of the week.
#193 of 483 Reduced Engine Power
Oct 02, 2012 (8:29 pm)
Please help! I started having this issue beginning of summer and just hearing it can stall at anytime is making me not want to drive my vehicle,which is my only source of transportation. My engine redue power message comes on and it starts to hesitate,believe the next thing it will cut off. Someone from GM need to stop saying "glad nobody was hurt" and fix the problem. I cannot afford to keep getting an incorrect diagnosis-Can someone help me and let me know what they found..the other messages seem so conflicting
#194 of 483 Re: Reduced Engine Power [janet101]
Oct 03, 2012 (8:04 am)
From the many, many messages/posts I've read, it appears to be a failed sensor in the gas pedal. I've also done some extensive research on replacement parts. So far Carquest appears to be the cheapest at around $50 dollars. O'Reilly's has them for about $55 and AutoZone wanted $73. I'm picking mine up today and installing it myself. It's a simple fix and can be done with limited automotive experience. There are two bolts(10MM) and a clip for the wire harness. So you will need a screwdriver and wrench w/ a socket. I also found a helpful video on Youtube you can watch before. Just search on changing or diagnosing error code P2138 for Chevy Impala.
It is in my very own opinion that Chevrolet only wants to appear to be interested in the numerous complaints their many loyal customers have presented to them. I'm taking action and making the fix myself. I'm a single father of 4 young kids and my car is our sole source of transportation. I absolutely hate the fact I fear for their lives and any other drivers we encounter on the road, not knowing if my Chevy IMPALA will stall out yet again and hit someone or something. For now on, I will tell everyone my story and buy Ford, Mazda, Toyota or another maker.
#195 of 483 Re: Reduced Engine Power [janet101]
Oct 03, 2012 (9:50 am)
If you had wanted for us to look into this further with you and your dealership, please contact us via email at socialmediagm.com (include your name and Edmunds username, phone and address, the last 8 of your VIN and mileage, and the name of your dealership).
Sarah, GM Customer Service