Last post on Dec 09, 2013 at 11:38 AM
You are in the GMC Acadia
What is this discussion about?
GMC Acadia, Transmission, SUV
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
#78 of 800 Re: transmission problems and more [gmcustsvcsarah]
Dec 14, 2011 (2:05 pm)
The first dealership (48.4 miles away) determined that it was indeed a problem, but told me that GM won't swap the transmission. It has to be rebuilt. This dealership doesn't have anybody who can, or would be willing to rebuild it, so they recommended that I take it to another dealership (104 miles away) who has a guy who rebuilds transmissions. I called the 2nd dealership, who told me they couldn't make an appointment to fix it until they had determined for themselves what the problem was. This is certainly fair, but unfortunately it required me to make two trips-- one for them to look at it, and another to drop it off. That required me to take two more days off work, and drive four hundred miles. The transmission guy told me that he had done so many of these Acadia transmissions that he could rebuild them in his sleep. That gave me confidence in his abilities, but doesn't say much for GM quality. I did however get a loaner car last week-- a 2012 GMC Acadia. The service manager smiled as he told me they would be happy to arrange for me to keep the loaner....
I have discovered, while driving this car, that the power steering doesn't squeal the way it does after the recall work (new fluid, that's all the recall provided) was done on my 2008 Acadia. I also discovered that several of the interior problems (armrest that no longer slides, and compartments that no longer open) have been redesigned on the newer model... Stinks that they couldn't fix those issues on my Acadia! On a brighter note-- the headlamp wiring has been recalled, so they will be fixing that. Now I just have to pay for a new power steering pump, and for new bushings to fix the steering issue! No, this hasn't changed my opinion about the Acadia, and I sure don't recommend the Acadia to anyone!
Dec 14, 2011 (6:14 pm)
I purchased a 2011 Acadia in August during the "employee pricing event". I was between this and a used yukon on the lot. I went with new and all the financing deals warranty protection behind it.
At 2 weeks old and 1300 km it wouldn't start, apparently a dead battery. Had it boost with roadside and called dealer. I was told we must have left interior lights on or something that drained the battery. Shame on me and off we went. At almost 5 weeks battery"dead" again, so drained it wouldn't release my key, had roadside come and boost and they took it into the dealer. After calling dealer all day was told at end of day it was repaired. The battery was faulty and had been replaced. "Luckily" it was covered by warranty (Lucky for me...pffff!). At 7 weeks (Monday) it wouldn't start, called roadside they towed it in, I called all day no news. At business close I was told hey couldn't fix it that day, they didn't know what was wrong, oh and there ws no rentals available. The next afternoon (Tuesday) they called to say it was fine. I asked what happened and was told he (the service adviser) didn't know, they had the truck delivered back to be. I asked for the work order, they didn't have one, called the garage and was told the service manager would call and talk to me about it the next morning. NO call. Thursday my truck WOULDN'T start. Called the garage, he was just going to call me (mmmhhhmmm), had the truck towed in. They thought maybe I had left my gps plugged in too long, nope, too many accessories being used, nope....Couldn't figure out the problem, gave me a paid rental and told me it might be a week or so, they wanted to get to the bottom of this. Weeks later they let me know 16 other vehicles in North America were suffering from the same problem, hinted I should be getting a buy out. Try to call dealer owner, left 3 messages no returned call. The only person who called me was the service manager weekly. It was apparently "fixed", they offered me 3 months of payments ($1700), a $200 gas card and free service to take back my "repaired" truck. I told them I was told I would not be getting it back. Called GM customer care, I was told my ambassador would call me,no returned call. Left 2more messages, no response. 9 weeks later sales rep calls (2nd time), she needs me to come preview a new truck, I go in talk to her and owner. They are willing to buy me out for $7000 less than my money in,after settling loan and getting new truck I'm still at a loss of $4100. The dealer wouldn't even discuss price reductions for this "issue"... This is beyond wrong!!!!
#80 of 800 Re: The Beginning [ahaydel]
Dec 15, 2011 (11:25 am)
I am very sorry to hear that your transmission needs to be replaced. Have you heard back from your dealership as of yet? If we can be of any assistance, please send us an email with more information (including your name/username, phone and address, the last 8 of your VIN and current mileage, and your dealership's name).
GM Customer Service
#81 of 800 Re: 2011 Acadia [stephsfab5]
Dec 15, 2011 (11:28 am)
I am very sorry that you are in this frustrating situation. Do you have a Service Request number? Please send us an email with that and we'd be happy to look into this further.
GM Customer Service
#82 of 800 Re: transmission problems and more [gfbrown]
Dec 15, 2011 (11:35 am)
Thank you for posting this update. I am sorry for how inconvenient the repair process has been, as you've had to drive several hundred miles to find the service you wanted. When you receive your vehicle back, please be sure to let us know how everything is working out.
GM Customer Service
#83 of 800 Re: transmission problems and more [gmcustsvcsarah]
Dec 15, 2011 (6:21 pm)
I started having problems with the engine stalling today! Have a 2008 Enclave CX at 45,700. Can't reverse, the RPM shoots up to 3 1/2 to 4 with extra loud engine noise. The stalling happens when transit nearing 40 mph, don't know why this is happening all of a sudden. Is my vehicle under warranty? Is there a recall with regard to 2008 Enclave transmissions? I want my ride back...please help (michigan)
#84 of 800 Re: 2011 Acadia [gmcustsvcsarah]
Dec 15, 2011 (6:35 pm)
I don't have a service request number. I have sent an email to the GMC contact info this evening. Hopefully this will help start it. Looking forward to hearing from you.
#85 of 800 Re: transmission problems and more [hpy2]
Dec 16, 2011 (5:23 am)
Generally, 2008 Buicks have a Bumper to Bumper warranty of 4 years or 50,000 miles from the in service date/mileage, whichever comes first. The powertrain warranty offers coverage for the first 5 years or 100,000 miles, whichever comes first.
For recalls and to learn the specific warranty parameters on your vehicle (exact date/mileage of expiration), we can look into this for you if you were to send us an email with the last 8 digits of your VIN.
GM Customer Service
Dec 16, 2011 (5:25 am)
If you have sent an email to us and have not heard back, there was some miscommunication between myself and another member of our department (as I am not the only person handling the emails coming in from Edmunds). This glitch has been resolved, but some messages may have been lost in that transition. I apologize for the length of the delay, as I do realize that we rely so heavily upon our vehicles for our day to day lives and that vehicle concerns can have huge ramifications.
I would like to invite you to please re-send your email if you have not heard back from us, and extend my sincere and humble apologies for the delay.
GM Customer Service
#87 of 800 Acadia 08 In Shop already
Dec 30, 2011 (9:06 pm)
Just purchased 08 Acadia with 50K on it. Two weeks in and the tranny was grinding off and on when in reverse. Then we were starting to have acceleration problems on the highway. Luckily it was GMC certified. Whatever that means. It has been in the shop three days getting a broken plate fixed in tranny plus one of the ball bearings was busted. Hoping we can trade it back in. Buyer beware.