Last post on Nov 29, 2013 at 3:42 PM
You are in the GMC Acadia
What is this discussion about?
GMC Acadia, Transmission, SUV
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#659 of 798 Don't waste your time sending your info to firstname.lastname@example.org
Jun 26, 2013 (3:05 pm)
This is the list of issues I've had so far with my GMC Acadia 2008:
- Water pump failed in 2011
- Transmission failed (broken wave plate) in 2012
- Roof leak (water started pouring into the car when it rains, not a few drops, I'm talking streams of water) in 2013 (was quoted $380, ended up paying $495)
- Master cylinder leaking break fluid (a $2000 repair)
- Engine oil leak / oil leak on front cover (timing gear cover) (a $700 repair)
- Broken hinged sun visor flap on the driver's side due to bad quality, it broke when I lifted the mirror's plastic cover to use the mirror ($200 to replace it)
When I posted about my problems here on this forum last week I was immediately contacted by a Customer Support lady who asked me to send her all my info and my car's info to socialmediagm.com, I did: IT WAS A COMPLETE WASTE OF MY TIME. Do you think they offered any kind of discount? NO, all this woman offered was to schedule an appointment at the GMC dealership for me (maybe they think we customers don't know how to schedule an appointment ourselves). To add insult to injury, when I took my car on Monday to the dealership, at the correct place and time, I was told I did not have an appointment!!
I was quoted $380 on Monday to repair the roof leaks, but an hour ago I had to pay $495 for the repair "because they had to replace a seal" which was not covered in the original estimate.
Do you want to hear what the "Service Advisor" at the dealership told me when I asked why my Acadia is such a piece of junk with so many problems? This is what she said, I quote: "It's completely normal for a newly introduced car to have these kind of problems during the first years of production". So if the transmission fails after only 4 years on your $30-$40k car and it also starts flooding when it rains, it is completely normal and you shouldn't be surprised according to her.
I'm never again in my life buying a GMC vehicle. And Customer Support: I know you have no shame so let me ask you a favor: DO NOT REPLY TO THIS MESSAGE SAYING HOW SORRY YOU ARE ABOUT THE PROBLEMS I'M HAVING WITH MY CAR.
#660 of 798 Re: Don't waste your time sending your info to email@example.com [et_austin]
Jun 26, 2013 (4:03 pm)
Our water pump failed in 2011 as well and the wave plate shattered earlier this year. I'm afraid of what's going to happen to it next. I'd like to dump it and cut my losses before we have to spend more on it but we can't really afford a new car right now! Thanks for the reliability, GMC.
So sorry you've had this experience. I feel your pain!
#661 of 798 Re: Don't waste your time sending your info to firstname.lastname@example.org [et_austin]
Jun 27, 2013 (5:38 am)
This sounds just the problems I've had. Owned my 2007 Acadia two years now and it has cost me over $7000 in repairs! I have TWO sunroofs on this model , both leaked the first year I owned it. Each repair in the $400-500 range.
Water pump was over $2000. They say they are going to reimburse me now cause that was a recall BUT they are balking at how much to reimburse me and dragging it out. I will believe the $ when it is in my hands! Also, the transmission (wave plate) went out but it was misdiagnosed TWICE by two different GM dealers out of state and they both put new catalytic converters in (it has TWO of them, $1000 each). that was not the problem, the TRANSMISSION was. I got a rebuilt transmission done out of state too after it broke down in GA. Same thing, would love to trade it in (NEVER another GM car) but it is paid for and I've already put so much money into it!
#662 of 798 Re: 2008 Acadia - Transmission Failure! [bill_cooper]
Jun 27, 2013 (1:59 pm)
This sounds just like my experience with my 2008 GMC Acadia! This is the worst car I've ever owned by far, not to mention the most expensive. For the price of this car I expected better quality but the poor engineering and quality shows at every turn from the paint of the buttons rubbing off in the first couple months to the water pump, transmission, headlight harness, throttle body, etc.. (the list goes on and on). I will never, ever make the terrible mistake of owning another GM vehicle. As we can all see by the ridiculous responses from their Customer Service and Social Media reps, they could care less. If anyone out there is considering purchasing a new vehicle, do not make the same mistake I did. Do your homework and stay away from this disgraceful American Company! I owned Toyota previously and never had issues like this. I really wanted to have hope that an American company could build a quality vehicle because I would rather buy American products but this is beyond junk that they have sold to us. Never again!
#663 of 798 Re: 2008 Acadia - Transmission Failure! [bill_cooper]
Jun 28, 2013 (4:59 pm)
So far no response at all from my good friends at GM(C). Total silence.
I guess they are not interested in selling many vehicles over many years to a person with household income over $200K. I'll stick with my BMW buying. Yes they are slightly more expensive, but the service is top notch and they do stand behind their product!
Jun 29, 2013 (5:54 am)
Well, I just took my Acadia to the GM Dealership and it is going to cost me $3800 for a used transmission to be put in. He told me it would be $5,000 for a brand new one. I also asked the actual mechanic how many other Acadia's have been brought in (mind you this is a very small town) he said 6 but they were under warranty. So that right there tells me that if they are still under warranty they are a BAD design in the first place. So now I am stuck with the $3,800 bill. Also I inquired about trading it in at the dealership where it is getting fixed and they were hesitant on wanting to take it as a trade. Imagine that a GM dealership not wanting to take a trade on one of there own vehicles. Maybe because they know other crap is about to happen. The mechanic said the next thing to go is the timing belt will stretch and cause problems. Just great! Love how these people stand behind their vehicles. I will not purchase another GM product. This is insane how they treat people. I guess I will go ahead and put the extended warranty on it now since more is to come. So GM make sure you include this trip to the DEALERSHIP on my file since I don't have a strong enough case to escalate it to the next level to get financial help.
#665 of 798 I will not buy another GMC
Jun 29, 2013 (9:23 am)
Apparently falls on deaf ears. See for yourself.
GMC Acadia sales
#668 of 798 2008 GMC Acadia Transmission Issues
Jul 02, 2013 (6:36 pm)
I have a 2008 Acadia. It has 88000 miles on it. Started to act funny and would not shift between 20 and 25 mph. Took it to the dealership who said I need an entire new transmission and since it was put into production in 2007 is no longer under warranty. No lights or warning of transmission issues just all of a sudden came on. Still owe 20,000 on the vehicle. Spoke to GM rep who said they know Nothing of transmission issues in the Acadia? This blog is full of them. Any tips on how to address this with GM? Repair is close to 4000!