Last post on Nov 29, 2013 at 3:42 PM
You are in the GMC Acadia
What is this discussion about?
GMC Acadia, Transmission, SUV
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
#618 of 798 Re: ACADIA problems [sportskidsmom5]
Jun 05, 2013 (3:01 pm)
If your Acadia has less than 120K miles GMC is now (as of Nov.-Dec. 2012) footing the bill for the Stabilitrak issue under what they called an "extended warranty" (an 'act of good will' to keep them from getting their pants sued off for manufacturing these $35-40K lemons with cheap parts). And it is a major safety concern, so they should be held accountable (I lost all engine power while driving uphill in a 70 MPH zone on a busy interstate w/ my 2 kids in the backseat). The problem is actually a bad timing chain and not the transmission, though if not fixed can ultimately burn up the trans. I have an awesome mechanic who diagnosed the bad timing chain and did some research to find that GMC was covering it (just not publicizing it apparently as I had already spent hours searching and found nothing to indicate this). My husband called GMC Customer Service (not the dealer) and told them we'd taken it to the mechanic and when he told them what the engine codes were and the problems manifested from it, they totally changed their tone, from skeptical to extremely cooperative. They arranged for the GMC dealer of our choosing to replace the timing chains absolutely free of charge for us. GMC is also reimbursing those who had to pay out of pocket for the same, and I may be wrong but I think any other repairs related to the bad timing chain (i.e., transmission) and I believe it applies at least to 2007-08, maybe other year models, with <120K miles at the time repairs were done.
#619 of 798 Re: ACADIA problems [sbelle]
Jun 05, 2013 (3:07 pm)
BTW, if you look up recalls even by VIN#, it yields nothing about GMC's "warranty extension" or a recall on the timing chain. And strangely, we got a letter from GMC with the specifications I mentioned above only a few days after calling GMC Customer Service!
#620 of 798 Re: ACADIA problems [sbelle]
Jun 06, 2013 (6:07 am)
Mine is a 2012 with 21K miles on it. Since there have been no fault codes recorded, GM is unwilling or unable to do anything about the problem. Add to the fact that the gas mileage is pathetic, less than 20mpg on the highway and about 16mpg with in town driving, I am less than enamoured with GM and their quality. To add insult to injury, someone claiming to be a representative of GM posted on my original post that I should take it to a different GM dealer to see if they could figure something out. My thought is that shouldn't all dealerships be staffed with competent and knowledgeable personnel who can diagnose and repair issues such as this. Right now, I'm leaning towards trading it for something else instead of putting up with GM and their lack of customer service.
#621 of 798 Re: ACADIA problems [mbr549]
Jun 06, 2013 (6:48 am)
not defending gm, but to get 20mpg,with this small of a motor moving a 5000 pound vehicle is damn good! and it will cruise at 95 mph all day long.
#622 of 798 Re: ACADIA problems [mtlwiz]
Jun 06, 2013 (8:12 am)
Here's the ironic thing. My 2008 Acadia was great - when it was working at all. Good mileage, great ride quality. But after two transmissions in the 79K miles I had it, leaving me stranded and in danger of getting steamrolled by oncoming traffic when the transmission puked for the second time, I couldn't take the chance. Got rid of it. GM Customer Service is the absolute worst. They lie. And when you show them proof that they lie, they lie about the lie. Just awful people. Nice to know we bailed them out and this is what they do with our money. Never again will I buy a GM product. This from a guy who bought his first of many Chevies in 1971.
#623 of 798 Re: ACADIA problems [mbr549]
Jun 07, 2013 (4:56 pm)
I completely understand the frustration you are experiencing with your vehicle situation. We depend on our dealerships to diagnose any vehicle concerns you may be having, and are confident in our technicians. Unfortunately, when the issue is unable to be recreated, we cannot determine the steps to advise towards correcting the problem. The option of visiting another dealership is solely for a second opinion, in hopes of them being able to find the cause of your concerns. Please let us know if you request any further assistance with this issue.
GM Customer Care
#624 of 798 Re: ACADIA problems [gmcustsvc]
Jun 07, 2013 (6:09 pm)
Hey Amber N. Here's how you can help. OWN your problems. You guys designed this car. You built it. We PAID for it. And you made a profit. On top of which, you got OUR tax money to keep you afloat. FIX the problems you created. I kept my last vehicle going reliably for 344,000 miles before I sold it. It's still on the road with 375,000 miles on it. I maintain my cars to a fault. My Acadia was a disaster. No matter how well I took care of it, it FAILED. And FAILED again. And AGAIN. With 79,000 miles on it, I had to sell it just out of self preservation. It almost got me killed TWICE when the transmission died on the highway at highway speed. You FAILED FAILED FAILED to fix it.
Jun 10, 2013 (1:20 pm)
I just left my dealer that I was able to limp to in 1st gear. I'm thankful that the tranny went just before I turned onto the highway on ramp. I would live to hear from GM what solutions they suggest to this growing problem. My '08 is a few months past warranty and I anticipate that I will get the bad news tomorrow that I need a transmission I can't afford. With my wife out on maternity leave I think the dealer may have an acadia on their hands for awhile.
Jun 11, 2013 (9:01 pm)
I am in sheer an utter disbelief and I thought I had done my research before purchasing this car. Gmc is still rated highly for it's dependability? Not in my book anymore. I never considered searching for transmission problems before, yet here I am (luckily) after attempting to merge onto a highway and I need speed to merge in front of a tractor trailer, yet stepping on the gas only gives rims, no acceleration as if I am in neutral. Taking the foot off and it engages in a lower gear as if downshifting so the front end jerks down then gas again and it shifts pulling front up. Imagine three or so iterations of my car bucking and an 18 wheeler blaring at you as you try the slim emergency lane. I am in complete shock that a 5yr old car with 58k is having this problem. Going to the dealership tomorrow and am guessing wave plate or new transmission. So absolutely disappointed in gmc for not being proactive on this issue, they are not apparently looking at the cost of losing future customers. I am a US believer that they are destroying with this ongoing junk. Never another Chevy for me, ford or dodge will be getting my business. I'll let anyone else know this disgusting issue with gmc at the large place I work, bulletin boards just for this reason. Feel so scammed.
#627 of 798 Re: Victim #626 [disbelief21]
Jun 12, 2013 (2:58 pm)
I deeply apologize that you are facing transmission repairs on your vehicle. If there is any assistance I can provide to you for this matter please let me know.
GM Customer Care