Last post on Nov 29, 2013 at 3:42 PM
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GMC Acadia, Transmission, SUV
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#394 of 798 same tran. problem is back again agency wants another $3000 for spareparts
Nov 23, 2012 (7:50 am)
(Mods please delete the above post #393)
if you check my previous posts in this very thread (page 9)youll know the amount of trouble I had to go through only to not get anything from our local Saudi agency UMA. I thought the worst was behind me when I just gave them the money but boy was I wrong.
A month later in may. The car started to develop steering wheel problems that I'm not sure if they were known and common enough like the transmission. Since the problem was not that big I just decided not to fix it because it was way too expensive at almost $2400.unfortunately this delayed my plans to sell the car as i wanted to sell it in perfect running condition.
fast forward till last week. and the car suddenly started to have the same transmission problems again. I took the car to the agency and they said that the same problem is back. And the transmission system is in need of rebuilding again. But I would also need to pay them for they repair as they claim that the transmission parts that broke this time are not exactly the same as the ones from the april repair.!! And they can only weaver the costs of the men hours repair as its still under warranty and they are now asking me for almost the same amount of money as the last time for the spare parts
This is beyond ridiculous and it is extremely dishonest from the local agency. First they deny me my power train warranty since (Saudi Arabia has none according to the gmcarabia guy on the phone)then I get forced to pay twice for the same problem that I should not have paid in the first place.very classy.
The car is in the agency now and I'm really hoping I can get GMC to step in and put a stop to this madness by their local Saudi agency.
===========from this thread April 2012=======
Just writing this to provide you with an update for all of you. on our sorry situation. After more than 5 weeks since the transmission went down we have decided to just throw the towel. We coughed out almost $3000 on the repair that that should have clearly been done on GM expense. I already posted an ad for the car as I have absolutely no indication that the transmission on our ’08 Acadia will simply not fail again s and I have no intention of ever dealing with these unprofessional people at our local Agency and GMArabia.
The car has documented, common and well-known transmission issues (as admitted by the UMA maintenance representative himself) but GM have done a REALLY GREAT job at running away from their responsibilities and screwing up the customer:
1. Not recalling the car despite the well known transmission problem. And in our region did not even offer any help at all unlike US customers.
2. Not providing ANY powertrain warranty in our region like everywhere else !!.
3. Refused to officially reply to all of our emails/letters, they just made some phone calls without any level of accountability of what they say to us no matter how silly, frustrating and incorrect it was.
4. Handing out some people that bought the car vouchers on new car purchases. They clearly knew they had a broken product.
5. The company seems to be following a policy to keep the customer the perpetual “run around” just to drive off Saudi customers that are asking for their rights.
Count yourselves lucky my disgruntled American friends as least you’re getting something. I have no intention of making problem drag on forever ill just sell the car ASAP and promise myself of never ever buying a GM.
#395 of 798 Re: same tran. problem is back again agency wants another $3000 for spareparts [samiali]
by Stever@Edmunds HOST
Nov 23, 2012 (8:48 am)
Just an FYI, but after posting, you may edit your post for 30 minutes.
#396 of 798 Re: same tran. problem is back again agency wants another $3000 for spareparts [steve_]
Nov 23, 2012 (12:07 pm)
That means for 30 minutes after posting you may delete your post on your own.
#397 of 798 Re: same tran. problem is back again agency wants another $3000 for spareparts [obyone]
by Stever@Edmunds HOST
Nov 23, 2012 (1:03 pm)
#398 of 798 Re: 2008 GMC ACADIA SLT FAULTY TRANSMISSION [elisacagan]
Nov 24, 2012 (6:51 am)
We would be happy to check into this further with your dealership if you would please email us more information at socialmediagm.com (include your name and contact information, the last 8 digits of your VIN and mileage, the name of your dealership, and a summary of the current situation). Alternatively, you can contact the GMC Customer Assistance Center at 800-462-8782
Sarah, GM Customer Service
#399 of 798 Re: Need HELP....PLEASE [mike3290]
Nov 24, 2012 (7:11 am)
Good morning mike3290,
I apologize that my response was not speedier - I had been out of the office for the holiday. Have you had an email back yet? If not, let me know and I will check into this with our agents who respond to the emails from the forum.
Sarah, GM Customer Service
#400 of 798 Re: Need HELP....PLEASE [gmcustsvc]
Nov 24, 2012 (2:42 pm)
Yes I have, Ashley responded with a rebate on a new vehicle. I really just want some assistance to offset the repair cost on this one. It still had 10k miles left on the warranty but a few months overdue.
Nov 28, 2012 (6:03 pm)
15 Days since my Acadia (tranny) and Cobalt (engine) both went into the GMC dealership and still no vehicles. They said the Acadia might be done tomorrow but the Cobalt has the new engine in it but it is now leaking oil and they can't find the source. I have so much confidence in these technicians.. let me tell ya. My next vehicle will certainly be GMC!!! (sense the sarcasm?)
#402 of 798 Re: same tran. problem is back again agency wants another $3000 for spareparts [samiali]
Nov 30, 2012 (7:51 am)
I seriously feel cheated with The local Saudi agency UMA. They told me yesterday that they need another $3600 to repair the transmission problem time less than 6 months after the first identical repair.
Is there something I can do. Can someone help
#403 of 798 Re: same tran. problem is back again agency wants another $3000 for spareparts [samiali]
Nov 30, 2012 (9:01 am)
Sell the car. Don't have GM repair your transmission. Ask the new dealer to factor in the repair of the tranny on your Acadia and deduct it from your trade in value. They can repair it cheaper than $3600. You will take a hit on your trade in but it will be worth not dealing with the junk Acadia anymore. These Acadias are lemons and GM will not back their product up. They are crooks. I have an update to my posted experience but I am waiting till I get the car back to reveal it. You won't believe what they did to me. They ended up paying for the entire cost of the repairs to the tranny but there is a catch. Do not buy another GM. Stay tuned.