Last post on Dec 09, 2013 at 11:38 AM
You are in the GMC Acadia
What is this discussion about?
GMC Acadia, Transmission, SUV
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#207 of 800 Never again!
Jun 29, 2012 (5:24 am)
We have had nothing but trouble since the purchase of our "certified new" 2007 GMC Acadia last April. Twelve days after we bought it, it was in the shop for a shorted headlight and a squeaking noise in the steering column. It needed a new power steering rack assembly. Then, just 5 months later I needed new front and rear brakes. And that's when the water leaks started- in the front, in the middle, in the rear- at some points it felt like it was raining in my car! Between November and January (2011-2012) the car was at the dealership 5 times while the service department tried to identify the cause of the leak. It's finally been resolved, but who knows what type of damage the water did to the interior controls, electrical system, etc.
Then it was in again in June for the front sway bar and brake rotors. The dealership tried to tell me I needed new brakes, but when I reminded them that I had just gotten new brakes in October- he "double checked" and then told me that "actually, they are fine." C'mon!!
Now it is in again for the TRANSMISSION! At 54,000 miles and only two months out of the "certified used" warranty, the 3-5 wave plate broke, and apparently I need a complete transmission rebuild. So another 2 weeks with out my car. If I added up all the days I haven't been able to drive it because it's been in the shop, it would probably equal a month's time. Plus, we have spent over $700 (before the cost of rebuilding the transmission!) on maintaining this car- and it's only been out of warranty for two months!!
I will NEVER purchase another GMC vehicle, and I will warn everyone who will listen that purchasing from this company is a mistake. With all of the transmission problems reported on this site, I am shocked that no one has brought a class action law suit against GM for this issue.
It's a shame because I really love this car, when it's working. But I will never trust it again.
#208 of 800 Re: Never again! [jenknj]
Jun 29, 2012 (7:29 am)
Thank you for taking your time to post your concerns. Have you spoke with Customer Assistance regarding your concerns? Can you please email me with your VIN, current mileage, and involved dealer? I would like to look into this further for you. I look forward to your response.
GM Customer Service
#209 of 800 2011 acadia denali nightmare
Jun 29, 2012 (4:55 pm)
I do have a case number but don't feel like the dealership is very concerned with fixing my car just giving me excuses. "If we paint where the molding don't have paint then the paint might not match the rest of the car because the diamond tri-coat is hard to match." "the car rolls back on inclines because the horse power isn't strong enough to keep the car from rolling back into who ever is behind you on the hill coming out of wal-mart, etc." So far we have had the wheel molding repainted because they were peeling within 4 months of getting car, the car was delivered to me after waiting 3+ weeks for the car to arrive with the door off track. The gear shift had to be completely replaced at 4 months because you had to force it down into gear, the chrome just peeled off the side of my car and scratched the door, the steering wheel was just replaced for squeaking when you turned, none of the door moldings had the paint completely to the edges. Sometimes it will die after starting but there is no way to figure that out unless it does it at the dealership, Sometimes it makes a loud whining noise but hasn't repeated it the last 2 weeks at the dealership. Sometimes when I'm driving down the road and I accelerate to pass it's like I'm in neutral and the car just whines instead of speeding up, then it will catch and then accelerate. I think the transmission is going out. I paid $50K for this piece of junk and I don't want it anymore. The lemon laws in Texas are 1 yr or warranty. Does that mean which ever comes first or what? We have had it 1 year this month and I have 14k on it. So disappointed in my "dream car"
#210 of 800 Re: 2011 acadia denali nightmare [hatemydenali]
Jun 30, 2012 (5:12 am)
You could file a complaint online with the BBB to initiate a buyback or contact a lemon law attorney. As you know complaining gets no where fast especially at the dealership.
#211 of 800 Re: 2011 acadia denali nightmare [hatemydenali]
Jun 30, 2012 (1:23 pm)
Good evening hatemydenali,
If you were to email your case number (or the last 8 of your VIN) to us at socialmediagm.com, we'd be happy to check into the progress there.
GM Customer Service
#212 of 800 Becoming disappointed with my Acadia
Jul 19, 2012 (12:59 pm)
So far I have had almost all of the issues listed on this forum
Sunroof recall. Drop headliner and fix drain hoses
Transmission shifting issues. Reprogram TCMA
Stretched timing chains. Drop engine and replace
Headlight burnout. Replace connectors
Squeaky Drivers seat, seat moves. Replace seat mounting rails.
Weird A/C control issues. Hard to control temperature. Reprogram control modules
Steering noise. Replace steering hoses
A/C makes hissing noise. Replace A/C hoses
Brake pedal noise. Replace brake fluid
Wheel bearing failure. Replace hub assembly
Erratic shifting, no reverse. Waveplate failure. Rebuild transmission.
The latest is the transmission failure, let me elaborate.
Well, I was at the dealership. for a front wheel bearing failure and the tech and I took it for a ride.. While on a test drive the car experienced a very hard shift into 3rd gear. The tech took it into the bay and topped off the transmission fluid, took it for a ride and said it seemed better..
I left the dealership and got on the on ramp to the highway and the car revved really high on a downhill ramp then banged into gear. I thought that was strange, so I continued on the highway. I then noticed some very erratic shifting and some more banging into gears, so I got off the highway. On the back roads I could hear a scraping noise in second gear and more hard shifting. I immediately called the dealership and told them I was heading right back, but may not make it.
When I arrived I grabbed the tech and we started to go for a ride, but when he put it into reverse, it began bucking and grinding. We didn't even try to take the test ride because it was so bad.
I'm sitting I the waiting room trying to figure out how I'm going to get a car that can tow my popup camper for our weekend camping/tubing trip.
P.S. this was going to be the first time I towed with this car, it has the tow package, I thought maybe it would be immune to the 3,5,R waveplate failure, but I guess I was wrong.
Once again, I can't tell you how happy I am with Vendetti Motors in Franklin, MA.... They have been extremely helpful with everything, but I'm becoming more and more concerned that this car may be a lemon.
I would really like someone from GM to help me make sure a NEW transmission is installed, not merely rebuilt.
#213 of 800 Re: Becoming disappointed with my Acadia [simbimbo]
by Stever@Edmunds HOST
Jul 19, 2012 (1:24 pm)
What year is your Acadia? Someone was having problems with their Mustang transmission over in Edmunds Answers and the OEM replacement looks to be a reman. I think that most replacement transmissions are remanufactured, not "new".
Remanufactured is a lot different (in a good way) than a "rebuilt" transmission.
#214 of 800 Re: Becoming disappointed with my Acadia [simbimbo]
Jul 25, 2012 (6:13 am)
After reading more posts about the transmission failures and associated failed repair/rebuild attempts at various dealerships on this forum and on Edmunds forum, I began to worry that this repair would be the beginning of a long, drawn-out problem, so I called GM customer service to see if anyone there could help me. I was in contact with a regional specialist named Matt who told me he was going to contact the dealership to find out what was going on then get back to me; that was yesterday around 2pm. After 2 calls placed into him; I heard from him today, but there seems to be a huge disconnect between what he and I are discussing and what the dealer is doing, let me explain. Matt and I are discussing a new transmission for the car, but the dealer has no information on that from Matt, so whenever I talk to Matt, he tells me he is working on a new transmission, but when I talk to the dealer they keep telling me the rebuild is going great and I should have the car back soon… I'm really getting frustrated.
Skip to yesterday afternoon....
I received a call from Matt who was sorry to tell me that the GM rep responsible for my area worked with the dealer, and that the decision was made to rebuild the transmission instead of installing a new transmission because "It was in GM's best interest". I find this to be insulting.. with all of the issues I have had, I have been without this car for just under 3 weeks out of the past 6 months.
Skip to this morning..
The dealership called me to tell me the rebuild was going well, and the transmission was going into the car today and they were going to test it extensively before I would be able to pick it up. I told 3 service writers at the dealership that I hope they take the time to do things right because this car was going on a 500 mile trip this weekend including a run to the top of Mount Washington as part of my companies "Summer Outing". I told them unlike the other repairs they have made, on this one there is no option to "get it right the second time".
I just would like to say, although the GM reps on this forum and on the phone are very polite, and the dealership is also very nice, I feel as if all of the posturing and attempts at helping me with this issue, from the initial failure, the camping weekend, new transmission, etc.. resulted in, well, nothing. I have received plenty of lip service, and promises to "look into it", but the fact is, I had to borrow a friends car for the camping weekend, and I'm still getting a dealer rebuilt transmission, so it was all for nothing. I'm very underwhelmed..
I can only hope that the transmission is rebuilt correctly, and doesn't fail again.
#215 of 800 Re: Becoming disappointed with my Acadia [simbimbo]
Jul 25, 2012 (6:55 am)
My dealer rebuilt transmission failed again within two weeks of getting it back. They ended up replacing it with a "GM Certified Rebuilt" transmission. I've had no further transmissions problems since then.
#216 of 800 Re: Becoming disappointed with my Acadia [gpettit]
Jul 25, 2012 (12:00 pm)
I just called the dealership to find out what time I should pick up my car and I was informed that they are keeping it another day because now there is something wrong with the control section of the transmission and it gets stuck in 5th gear. This tells me that they didn't do a good job of cleaning all of the metal from the transmission and some found its way into the area with the control solenoids, etc...
This really is beginning to piss me off. I knew this was going to be a problem. I just placed a call to Matt the GM Customer Service person for my area and demanded a new transmission and told him I don't want this one back.
I'm beginning to wonder about the competency of this dealership, they may be nice, but they seem to need 2 or more tries to fix something. This may be the end of GM in my household.