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GMC Acadia Transmission Problems

600 messages,  Last post on May 21, 2013 at 7:08 AM

You are in the GMC Acadia Forum.

What is this discussion about? GMC Acadia, Transmission, SUV

    
 
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Messages Page 15 of 61

#136 of 600 Re: transmission faliure 08 acadia [gmcustsvcsarah] by samiali

Apr 05, 2012 (12:19 am)

Replying to: gmcustsvcsarah (Apr 04, 2012 8:44 am)
Thanks Sarah I will send them an email. pls. let me know if there is another address that i can send to other than than the social media one.
 
I am still miffed at the phone call of "Mahmoud" from customer service that refused to send us an official reply in email or letter form. and his argument was "this is how they operate".
 
fyi, originally my father sent them the below email along with 2 attachments (manual snapshot of the transmission oil change schedule and the Powertrain warranty policy from the website) that has more info on our case
 
----------------------------------------------------
From: Mohssen, Ali A
To: 'customerservicegmarabia.com'
Subject: Plate number XXXX 2008 Acadia GMC
  
  
  
  
Greetings
  
I am writing this to officially complain and express my extreme dissatisfaction with the very poor level of service that I have been receiving for my ’08 GMC Acadia. Over the past 35 years I have owned 6 GMC-made cars and I have never run with as major issue as with this vehicle.
  
The car has barely hit the 50 000 miles and already got hit premature transmission failure and requires full rebuilding. After investigating the matter further with the GMC dealer UMA head-maintenance representative in Dammam, it was determined that there was no user error or abuse from our side on the maintenance-free transmission system. We have always took great care of the car and all the oil fluid levels were checked regularly (last check was done a week before the failure). The representative himself clearly suggested that several other same model cars have suffered similar transmission problems. Unfortunately they were not willing to repair the car on the agency cost as bumper-to-bumper “warranty period” has just expired.
  
Given that:
1. there were no user error and all services were done according to schedule (transmission oil needs replacing every 156 000km).
2. The car is still under the GMC 5-year/100,000-mile Powertrain Warranty
3. there are numerous online and customer reports of the common transmission problems the early Acadias are suffering from.
  
I strongly believe that I should not be responsible for any of the costs of this repair and it’s unfair to expect me to pay for it. I seek your assistance in rectifying this problem. Please let me know if you need any additional information. I can be reached on +966xxxxxx also the phone number of Universal Motor Agency where the car located now is 96638570095.
  
Thanks
Ali
 
Car Serial #: 1GKEV13798J130939
From http://www.gmc.com/owners/warranty.html
  
What is the GMC 5-year/100,000-mile Powertrain Warranty?
  
All 2007 through 2011 passenger cars and light duty trucks are covered. The Powertrain Limited Warranty is 100,000 miles or 5 years (whichever comes first). It is fully transferable and there are no fees and no deductibles. The Roadside Assistance and Courtesy Transportation programs are also 100,000 miles or 5 years (whichever comes first). For more details, please visit your GMC dealer or click here for details.

#137 of 600 just took my 2007 Acadia in for the recall by jeff_in_denver

Apr 05, 2012 (2:09 pm)

for re-programming the computer regarding premature wear on the timing belt and they told me there were an additional $1000+ worth of repairs related to the transmission and valves related to turning on and off cylinders. Apparently, I am outside of the power train warranty now and it'll all come out of my pocket. After reading other posts, I'm now afraid I can't trust this vehicle. I don't want my wife and 4 kids to be stranded after loosing the transmission. Sad--I've liked a lot about the Acadia.

#138 of 600 Re: just took my 2007 Acadia in for the recall [jeff_in_denver] by gmcustsvc

Apr 06, 2012 (10:31 am)

Replying to: jeff_in_denver (Apr 05, 2012 2:09 pm)
jeff_in_denver,
I apologize for your frustrations and inconvenience. Can you please email me directly with your VIN, current mileage, and involved dealer? I look forward to your response.
Christina
GM Customer Service

#139 of 600 Re: just took my 2007 Acadia in for the recall [gmcustsvc] by jeff_in_denver

Apr 12, 2012 (10:50 am)

Replying to: gmcustsvc (Apr 06, 2012 10:31 am)
Hi Christina--
I don't have my VIN handy (it's my wife's car) but can get it for you later. It has fewer than 49K miles on it and I took it in to John Elway Chevrolet. Now, exactly one week since it was in the shop, the check engine light is on again. I have an appointment tomorrow morning with John Elway Chevrolet's service dept.
Fun stuff.
Thanks,
Jeff

#140 of 600 Re: just took my 2007 Acadia in for the recall [jeff_in_denver] by gmcustsvc

Apr 13, 2012 (9:02 am)

Replying to: jeff_in_denver (Apr 12, 2012 10:50 am)
Jeff,
 
Thank you for the update! Please keep me posted on what happens at the dealership. I look forward to your email.
 
Christina
GM Customer Service

#141 of 600 Re: transmission faliure 08 acadia [samiali] by samiali

Apr 13, 2012 (9:22 am)

Replying to: samiali (Apr 05, 2012 12:19 am)
hello Christina/Sarah
 
when are we expected to receive an official reply about our issue. we received a total of 4 calls from GMArabia and they repeatably said the same frustrating thing:
 
- The car is not our problem
- there is no powertrain warranty in the Saudi Market !!!!
- the well-known and common Transmission issues are only covered during the "bumper-to-bumper" warranty that we just ran out of.
 
this is taking way too long and i would really appreciate your assistance in expediting this.
 
thanks
Sami

#142 of 600 Re: just took my 2007 Acadia in for the recall [gmcustsvc] by jeff_in_denver

Apr 16, 2012 (9:28 am)

Replying to: gmcustsvc (Apr 13, 2012 9:02 am)
Hi Christina--
Apparently the timing belt now needs to be replaced. They are willing to cover the repair because the car has <48.5K miles on it--thanks if you had anything to do with that. I'm happy that I wont have to pay for the repair. My wife will be without a car for 2-3 days due to the repair, so we're trying to decide if the inconvenience is worth it to keep the vehicle. It will have been in the shop each of the past three weeks. Also, I know your initial post asked that I email you, but I can't find your email address. It says it is private. Thanks, Jeff

#143 of 600 Re: just took my 2007 Acadia in for the recall [jeff_in_denver] by gmcustsvcsarah

Apr 16, 2012 (10:25 am)

Replying to: jeff_in_denver (Apr 16, 2012 9:28 am)
I apologize about the confusion with our email address, Jeff. You can reach us at socialmediagm.com
Look forward to hearing from you,
Sarah
GM Customer Service

#144 of 600 Continued Transmission Problems with my Acadia by gpettit

Apr 17, 2012 (7:03 am)

I have a 2008 Acadia with 88,000 miles. I had my first big issue with my transmission at about 60,000 miles. Thankfully the repairs were covered under the powertrain warranty. Last month, we were on the last leg of a return trip from spring break when the transmission started to fail again. We hobbled home but the car didn't make it all the way to the dealership and had to be towed. After having my car for 8 days and replacing all the faulty parts, I got my vehicle back. I noticed fairly soon that there were still issues. I took it back the next day and was told to give it 1000-1500 miles to "break in". About a week later, I was nearly stranded again with my daughter and three friends in the car when the transmission failed again. It was rainy, we were 20 miles from home, on a highway on-ramp on a rainy day in a not-so-great part of town. I thought we were going to have to be towed as the car would not get into gear. I managed to get the car going and to the dealership. They are now planning to replace the transmission with a GMC certified rebuilt transmission. Repairs have been covered and I have been provided loaner cars along the way but overall I'm very frustrated by the continued problems with the transmission and to see that this is a common problem with this model.

#145 of 600 Re: Continued Transmission Problems with my Acadia [gpettit] by gmcustsvcsarah

Apr 17, 2012 (8:31 am)

Replying to: gpettit (Apr 17, 2012 7:03 am)
gpettit,
 
I can understand why you are frustrated after reading through the different situations you described in your post. Please keep us posted on how the transmission work goes! If we can be of further assistance, don't hesitate to get in touch by sending an email to socialmediagm.com
 
Regards,
Sarah
GM Customer Service

Messages Page 15 of 61

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