Last post on Jun 18, 2013 at 9:22 AM
You are in the GMC Acadia
What is this discussion about?
GMC Acadia, Transmission, SUV
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
#133 of 633 Re: 2007 Acadia [shane39]
Apr 04, 2012 (8:36 am)
I'm sorry that you have had to visit the shop so frequently for your Acadia. Is your mechanic with one of our dealerships? We're happy to follow up on these visits for you, if you like.
Please let us know if we can be of assistance,
GM Customer Service
#134 of 633 Re: transmission faliure 08 acadia [samiali]
Apr 04, 2012 (8:44 am)
Good day to you samiali,
If you wanted to send more information to us at socialmediagm.com (include your VIN again, please, as well as your name, phone and address, and any case number you may have been issued) we'd be pleased to follow up on this as best as we can.
GM Customer Service
#135 of 633 Re: Stranded by an Acadia [gmcustsvcsarah]
Apr 04, 2012 (7:33 pm)
GM has denied my claim as well as any responsibility for their faulty transmission. I am out $3786 for the transmission, $146 for rental car, and three days pay each for my wife and I. I was stunned when they refused to assist at all and expressed an apathetic attitude throughout. I will be filing a complaint with NHTSA.gov and would strongly urge every Acadia owner with similar problems to do the same. Hopefully there will be enough complaints to justify a recall in the near future and hold GM responsible for their products. Good luck.
#136 of 633 Re: transmission faliure 08 acadia [gmcustsvcsarah]
Apr 05, 2012 (12:19 am)
Thanks Sarah I will send them an email. pls. let me know if there is another address that i can send to other than than the social media one.
I am still miffed at the phone call of "Mahmoud" from customer service that refused to send us an official reply in email or letter form. and his argument was "this is how they operate".
fyi, originally my father sent them the below email along with 2 attachments (manual snapshot of the transmission oil change schedule and the Powertrain warranty policy from the website) that has more info on our case
From: Mohssen, Ali A
Subject: Plate number XXXX 2008 Acadia GMC
I am writing this to officially complain and express my extreme dissatisfaction with the very poor level of service that I have been receiving for my ’08 GMC Acadia. Over the past 35 years I have owned 6 GMC-made cars and I have never run with as major issue as with this vehicle.
The car has barely hit the 50 000 miles and already got hit premature transmission failure and requires full rebuilding. After investigating the matter further with the GMC dealer UMA head-maintenance representative in Dammam, it was determined that there was no user error or abuse from our side on the maintenance-free transmission system. We have always took great care of the car and all the oil fluid levels were checked regularly (last check was done a week before the failure). The representative himself clearly suggested that several other same model cars have suffered similar transmission problems. Unfortunately they were not willing to repair the car on the agency cost as bumper-to-bumper “warranty period” has just expired.
1. there were no user error and all services were done according to schedule (transmission oil needs replacing every 156 000km).
2. The car is still under the GMC 5-year/100,000-mile Powertrain Warranty
3. there are numerous online and customer reports of the common transmission problems the early Acadias are suffering from.
I strongly believe that I should not be responsible for any of the costs of this repair and it’s unfair to expect me to pay for it. I seek your assistance in rectifying this problem. Please let me know if you need any additional information. I can be reached on +966xxxxxx also the phone number of Universal Motor Agency where the car located now is 96638570095.
Car Serial #: 1GKEV13798J130939
What is the GMC 5-year/100,000-mile Powertrain Warranty?
All 2007 through 2011 passenger cars and light duty trucks are covered. The Powertrain Limited Warranty is 100,000 miles or 5 years (whichever comes first). It is fully transferable and there are no fees and no deductibles. The Roadside Assistance and Courtesy Transportation programs are also 100,000 miles or 5 years (whichever comes first). For more details, please visit your GMC dealer or click here for details.
#137 of 633 just took my 2007 Acadia in for the recall
Apr 05, 2012 (2:09 pm)
for re-programming the computer regarding premature wear on the timing belt and they told me there were an additional $1000+ worth of repairs related to the transmission and valves related to turning on and off cylinders. Apparently, I am outside of the power train warranty now and it'll all come out of my pocket. After reading other posts, I'm now afraid I can't trust this vehicle. I don't want my wife and 4 kids to be stranded after loosing the transmission. Sad--I've liked a lot about the Acadia.
#138 of 633 Re: just took my 2007 Acadia in for the recall [jeff_in_denver]
Apr 06, 2012 (10:31 am)
I apologize for your frustrations and inconvenience. Can you please email me directly with your VIN, current mileage, and involved dealer? I look forward to your response.
GM Customer Service
#139 of 633 Re: just took my 2007 Acadia in for the recall [gmcustsvc]
Apr 12, 2012 (10:50 am)
I don't have my VIN handy (it's my wife's car) but can get it for you later. It has fewer than 49K miles on it and I took it in to John Elway Chevrolet. Now, exactly one week since it was in the shop, the check engine light is on again. I have an appointment tomorrow morning with John Elway Chevrolet's service dept.
#140 of 633 Re: just took my 2007 Acadia in for the recall [jeff_in_denver]
Apr 13, 2012 (9:02 am)
Thank you for the update! Please keep me posted on what happens at the dealership. I look forward to your email.
GM Customer Service
#141 of 633 Re: transmission faliure 08 acadia [samiali]
Apr 13, 2012 (9:22 am)
when are we expected to receive an official reply about our issue. we received a total of 4 calls from GMArabia and they repeatably said the same frustrating thing:
- The car is not our problem
- there is no powertrain warranty in the Saudi Market !!!!
- the well-known and common Transmission issues are only covered during the "bumper-to-bumper" warranty that we just ran out of.
this is taking way too long and i would really appreciate your assistance in expediting this.
#142 of 633 Re: just took my 2007 Acadia in for the recall [gmcustsvc]
Apr 16, 2012 (9:28 am)
Apparently the timing belt now needs to be replaced. They are willing to cover the repair because the car has <48.5K miles on it--thanks if you had anything to do with that. I'm happy that I wont have to pay for the repair. My wife will be without a car for 2-3 days due to the repair, so we're trying to decide if the inconvenience is worth it to keep the vehicle. It will have been in the shop each of the past three weeks. Also, I know your initial post asked that I email you, but I can't find your email address. It says it is private. Thanks, Jeff