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GMC Acadia Transmission Problems

600 messages,  Last post on May 21, 2013 at 7:08 AM

You are in the GMC Acadia Forum.

What is this discussion about? GMC Acadia, Transmission, SUV

    
 
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Messages Page 14 of 61

#123 of 600 GMC Acadia Transmission by shoffman1

Mar 26, 2012 (1:38 pm)

We bought our 2008 Acadia 1 year ago with 32,000 miles on it. We just over 42,000 miles and were just told today that we need a new transmission! REALLY? I am so angry at GMC and we plan to fight this! It looks like we are not the only ones in this position and I am wondering why GMC has NEVER recalled these cars?? I am worried that is just the begining of our problems and we can't afford re-occuring work done on our car. Has anyone had luck with GMC paying for a new transmission? What about recalls?
 
Super angry!!

#124 of 600 Re: GMC Acadia Transmission [shoffman1] by jpf

Mar 26, 2012 (10:18 pm)

Replying to: shoffman1 (Mar 26, 2012 1:38 pm)
The repair should not cost you anything because the powertrain warranty is 5 years or 100k miles. Good luck.

#125 of 600 Re: GMC Acadia Transmission [shoffman1] by gmcustsvcsarah

Mar 27, 2012 (6:07 am)

Replying to: shoffman1 (Mar 26, 2012 1:38 pm)
Good morning shoffman1,
 
I'm sorry to read that you're so upset! jpf is correct - there should still be the powertrain warranty on your vehicle. If you would like for us to look up warranty information and provide that to you (parameters of expiration), please send us an email that includes the last 8 of your VIN to socialmediagm.com and we would be happy to do so.
 
All the best,
Sarah
GM Customer Service

#126 of 600 Re: GMC Acadia Transmission [shoffman1] by mmaseadog

Mar 30, 2012 (4:01 pm)

Replying to: shoffman1 (Mar 26, 2012 1:38 pm)
We owned a 2007 Acadia that had numerous issues with water leaks and also started developing electrical problems with components on the front passenger side of the vehicle where many of the leaks occured. Each and everytime our dealer took care of us with these problems. When we were out of the bumper to bumper warranty (we we're at 90K miles). We called GMC Customer Service and they were fantastic. They covered over $2,000 worth of repairs at no cost to us. Even after our Acadia was fixed they offered us $1,500 in extra dealer incentives to put towards a new car within the next year. We ended up taking them up on their offer and bought a 2011 Acadia that has been flawless. Make sure you talk to GMC customer service as they will help make sure you are more than happy to help you resolve your issues and they will instruct the dealers what they expect them to do for you to fix your problem. Good Luck!!

#127 of 600 Stranded by an Acadia by ryanf79

Mar 30, 2012 (7:58 pm)

My family of 6 was leaving SW Florida this morning to drive back to Ohio. About an hour into our trip I began to pass a semi when the transmission on my '07 GMC Acadia locked up. The tach was pegged at 4500 but there was no response from the accelerator. I consider myself to be an experienced driver, but trying to steer a dying car through 4 lanes of 70mph traffic while simultaneously answering my wife and 4 kids questions about what was happening was quite scary. We had the vehicle towed to Conley GMC in Bradenton, FL where they informed me it needed a new transmission that is costing me $3700 and 3-5 days. We not only have that expense, but we now have a rental car to pay for. I am not only disappointed in the car, but with GM. After reading the numerous posts from just this one forum about the same issue, I would have thought GM would've tried to correct this, but it seems that profit comes before customer satisfaction. We had a water pump go out early in the vehicle's life, and like everyone else we have had the timing belt replaced. What makes this worse is that I had to convince my wife to buy this car new instead of a Honda Pilot because I wanted to support an American company. The first thing she said when the dealer told us about the transmission was that she's not buying another GMC. Any help from anyone would be greatly appreciated. Thanks, Ryan

#128 of 600 Re: Stranded by an Acadia [ryanf79] by gmcustsvcsarah

Apr 02, 2012 (8:21 am)

Replying to: ryanf79 (Mar 30, 2012 7:58 pm)
Ryan,
 
I'm so sorry to hear that you trip was disrupted like this! If you would please send us an email at socialmediagm.com, we would be happy to get a Service Request set up for you and look into this further (please include your name/Edmunds username, phone and address, the last 8 digits of your VIN and current mileage, and the name of your involved dealership).
 
All the best,
Sarah
GM Customer Service

#129 of 600 Re: GMC Acadia Transmission [mmaseadog] by gmcustsvcsarah

Apr 02, 2012 (8:57 am)

Replying to: mmaseadog (Mar 30, 2012 4:01 pm)
It's great to hear how well you were taken care of mmaseadog, and I'm doubly thrilled that your new Acadia has been doing its job!
Many happy miles,
Sarah
GM Customer Service

#130 of 600 2007 Acadia by shane39

Apr 03, 2012 (6:59 pm)

I recently purchased a 07 Acadia and I've had it less than a month
And it's been in the shop 3 times already for remote start,lift gate and transmission
We got it back less than a week ago and now it's stuck In my garage and won't
Go into reverse.wished I would have researched this before I bought it
I haven't even made the first payment yet..

#131 of 600 I've bought a bad Acadia by shane39

Apr 03, 2012 (7:22 pm)

I'm sick sick.im having a lot of problems
Out of my Acadia.transmission is out now.

#132 of 600 transmission faliure 08 acadia by samiali

Apr 04, 2012 (4:05 am)

greeting all.
 
I am really steamed at our horrible customer service of GSMArabia. would someone help me get email/contacts of the main customer service in US
 
last month our 50K mile Acadia was hit with a premature transmission failure and is in need of a full rebuilding. when I emailed and called GSMArabia and made the point that :
 
1. there were no user error and all services were done according to schedule (transmission oil needs replacing every 156 000km) as confirmed by our Saudi Agency UMA Maintenance representative.
2. The car is still under the GMC 5-year/100,000-mile Powertrain Warranty
3. there are numerous online, maintenance representative and customer reports of the common transmission problems the early Acadias are suffering from.
 
we received a call from them saying that the company has nothing to do with our car since the Saudi Warranty does not have any powertrain warranty all!!!!! and that the other 2 arguments dont really have any value
 
this is beyond ridiculous and i plan on fighting this by escalating this to the US customer service.
 
carVIN: 1GKEV13798J130939

Messages Page 14 of 61

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