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GMC Acadia Transmission Problems

631 messages,  Last post on Jun 17, 2013 at 10:27 AM

You are in the GMC Acadia Forum.

What is this discussion about? GMC Acadia, Transmission, SUV

    
 
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Messages Page 13 of 64

#119 of 631 Acadia Transmission Issues by danb10

Mar 25, 2012 (7:26 am)

I wish I had heard about the transmission problems earlier, as I would have sold it and rid myself of a host of other problems. I bought a 2008 Acadia after owning Ford Explorers for 10 years with no problems what so ever. I liked everything about the Acadia and decided to switch to GMC. I had problems from day one with a leak in the sunroof, that they admitted was a design flaw and finally after 2 attempts corrected it. I had continual stabilitrac issues with the light coming on and having to again take it to the dealership to correct which they did. I have no issue with the dealership, as they handled every problem professionally and under warranty. At 125,000 miles the transmission died while 25 miles from home with a puddle of fluid under the car. I paid a tow truck to tow it to the dealership where they told me the tranny was blown with a hole in the case which caused the puddle of fluid. After a $4,000 transmission replacement, since it was out of warranty, I was informed that the following gaskets were shot, leaking and needing replacement: 1) rear main seal (why wasn't this replaced when they had the transmission out!), 2) valve cover gaskets, 3) oil pan gasket, 4) timing cover gasket, all of which would cost another $4,000 to replace. I'm a fleet buyer and have never had serious vehicle problems like this at only 125,000 miles. Not sure what I'm going to do at this point, but the thought of replacing it with another Acadia will never happen. I'll probably go back to a Ford product that I never had a problem with.

#120 of 631 Re: Acadia Transmission Issues [danb10] by gmcustsvcsarah

Mar 26, 2012 (7:16 am)

Replying to: danb10 (Mar 25, 2012 7:26 am)
danb10,
 
I'm sorry to read about the difficulties you've encountered with your Acadia. If we can work with you to explore any available options, please send us an email at socialmediagm.com (include your name and Edmunds username, phone and address, last 8 of your VIN and current mileage, and the name of your dealership). My coworker Christina, who answers inbound emails from the forum, will assist further.
 
All the best,
Sarah
GM Customer Service

#121 of 631 Acadia is gone... by rjheard

Mar 26, 2012 (7:18 am)

I gave up on the 08 Acadia. I have never felt so unsure about a vehicle and ultimately didn't want to put my family in that vehicle everyday. It was mentioned briefly when I purchased it used from a GMC dealer that it had recently had a transmission 'update'. Forty days after we get it the transmission won't shift. It ended up being a TCM module but shifted like crap afterward and I was told that that's the way they drive. What a P.O.S. Took a big hit but traded for a 2012 CX-9 and really like it. I might give GM a shot in another 20 years. That's how long it took to get over the Z-24 I got burned on last time I took a chance.

#122 of 631 Re: Acadia is gone... [rjheard] by gmcustsvcsarah

Mar 26, 2012 (12:09 pm)

Replying to: rjheard (Mar 26, 2012 7:18 am)
rjheard,
 
I'm sorry that the Acadia wasn't a satisfactory vehicle for you. I hope that your CX-9 will be a better fit!
 
All the best,
Sarah
GM Customer Service

#123 of 631 GMC Acadia Transmission by shoffman1

Mar 26, 2012 (1:38 pm)

We bought our 2008 Acadia 1 year ago with 32,000 miles on it. We just over 42,000 miles and were just told today that we need a new transmission! REALLY? I am so angry at GMC and we plan to fight this! It looks like we are not the only ones in this position and I am wondering why GMC has NEVER recalled these cars?? I am worried that is just the begining of our problems and we can't afford re-occuring work done on our car. Has anyone had luck with GMC paying for a new transmission? What about recalls?
 
Super angry!!

#124 of 631 Re: GMC Acadia Transmission [shoffman1] by jpf

Mar 26, 2012 (10:18 pm)

Replying to: shoffman1 (Mar 26, 2012 1:38 pm)
The repair should not cost you anything because the powertrain warranty is 5 years or 100k miles. Good luck.

#125 of 631 Re: GMC Acadia Transmission [shoffman1] by gmcustsvcsarah

Mar 27, 2012 (6:07 am)

Replying to: shoffman1 (Mar 26, 2012 1:38 pm)
Good morning shoffman1,
 
I'm sorry to read that you're so upset! jpf is correct - there should still be the powertrain warranty on your vehicle. If you would like for us to look up warranty information and provide that to you (parameters of expiration), please send us an email that includes the last 8 of your VIN to socialmediagm.com and we would be happy to do so.
 
All the best,
Sarah
GM Customer Service

#126 of 631 Re: GMC Acadia Transmission [shoffman1] by mmaseadog

Mar 30, 2012 (4:01 pm)

Replying to: shoffman1 (Mar 26, 2012 1:38 pm)
We owned a 2007 Acadia that had numerous issues with water leaks and also started developing electrical problems with components on the front passenger side of the vehicle where many of the leaks occured. Each and everytime our dealer took care of us with these problems. When we were out of the bumper to bumper warranty (we we're at 90K miles). We called GMC Customer Service and they were fantastic. They covered over $2,000 worth of repairs at no cost to us. Even after our Acadia was fixed they offered us $1,500 in extra dealer incentives to put towards a new car within the next year. We ended up taking them up on their offer and bought a 2011 Acadia that has been flawless. Make sure you talk to GMC customer service as they will help make sure you are more than happy to help you resolve your issues and they will instruct the dealers what they expect them to do for you to fix your problem. Good Luck!!

#127 of 631 Stranded by an Acadia by ryanf79

Mar 30, 2012 (7:58 pm)

My family of 6 was leaving SW Florida this morning to drive back to Ohio. About an hour into our trip I began to pass a semi when the transmission on my '07 GMC Acadia locked up. The tach was pegged at 4500 but there was no response from the accelerator. I consider myself to be an experienced driver, but trying to steer a dying car through 4 lanes of 70mph traffic while simultaneously answering my wife and 4 kids questions about what was happening was quite scary. We had the vehicle towed to Conley GMC in Bradenton, FL where they informed me it needed a new transmission that is costing me $3700 and 3-5 days. We not only have that expense, but we now have a rental car to pay for. I am not only disappointed in the car, but with GM. After reading the numerous posts from just this one forum about the same issue, I would have thought GM would've tried to correct this, but it seems that profit comes before customer satisfaction. We had a water pump go out early in the vehicle's life, and like everyone else we have had the timing belt replaced. What makes this worse is that I had to convince my wife to buy this car new instead of a Honda Pilot because I wanted to support an American company. The first thing she said when the dealer told us about the transmission was that she's not buying another GMC. Any help from anyone would be greatly appreciated. Thanks, Ryan

#128 of 631 Re: Stranded by an Acadia [ryanf79] by gmcustsvcsarah

Apr 02, 2012 (8:21 am)

Replying to: ryanf79 (Mar 30, 2012 7:58 pm)
Ryan,
 
I'm so sorry to hear that you trip was disrupted like this! If you would please send us an email at socialmediagm.com, we would be happy to get a Service Request set up for you and look into this further (please include your name/Edmunds username, phone and address, the last 8 digits of your VIN and current mileage, and the name of your involved dealership).
 
All the best,
Sarah
GM Customer Service

Messages Page 13 of 64

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