Last post on Nov 29, 2013 at 3:42 PM
You are in the GMC Acadia
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GMC Acadia, Transmission, SUV
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#115 of 798 Transmission Problems!!!!!!!! (RUN)
Mar 20, 2012 (8:05 am)
If I only discovered the Edmunds forum prior to purchasing an Acadia; it has been a nightmare.
During the summer of 2011 my husband and I decided to purchase the Acadia; in January (2012) we notice the transmission slipping, my husband took the truck to GMC for service. After examining the car the Tech advised us the truck was fine it just need a software update because of the stability track. (At the time of the initial inspection the trucks mileage was approx 90,000) After the software reset the truck drove slightly better, however before long the transmission got progressively worst and completely died; in less than two months now at approx 100,600.
We spoke with the GMC service manager at Union Park (DE) who advised us that the truck was no longer under warranty and we would have to assume responsibility for the entire bill; we decided to reach out the GMC directly, whom seem very helpful initially and changed there tune shortly after. An advisor from GMC Corp office told us we were suppose to change the transmission fluid every 20,000 miles, which we later discovered wasn't true. The forced us to provide serviced records, which we did and the trucks recommended maintenance has always been completed, yet they are still wanting us pay, when the current issue has been a reoccurring.
I feel the GMC service advisers were negligent in the diagnosis of the transmission problem on my truck because they did not want to incur the full expense of repairing the transmission.
It is my belief that the GMC brand has been poorly represented by all individuals who have attempted to mend this issue, and Acadia is not backed by the manufacture/service advisors, I would discourage anyone from purchasing the GMC/Union Park brands, you will not only have the expense of your car payment, however you will also have a set of pretty significant repair bills; and extended periods without your car.
My car has been in the shop for almost a month, I’ve had to continue making payments, find other options for transportations, fight with the dealership and manufacture; and I am stuck with a pretty heavy repair bill……. Thank you GMC & Union Park
#116 of 798 Re: Transmission Problems!!!!!!!! (RUN) [mrshart1]
Mar 20, 2012 (9:40 am)
I apologize for your frustrations and inconvenience. Can you please email me with your VIN, as well as your case number? I would like to look into this further. I look forward to your response.
GM Customer Service
#117 of 798 Re: Acadia Transmission problems [warmsmeallup]
Mar 20, 2012 (1:27 pm)
4 days ago my check engine light came on when i was pulling into my drive. mind you i live on a highway and i was at a complete stop waiting for traffic and when it was clear i tried to accelerate hit 6000 rpm's and was doing all of 5 miles per hour. thats when i noticed the check engine light was on. that night i tried to drive my car to autozone to see why the check engine light was on and 8 different codes came on all having to do with the trasmission and speed sensors in the transmission. i took it to the dealer where i baught it and they changed the sensors and the technician drove my car for 10 miles and the check engine lught came back on for the same reason. so today i took my car to a local GM dealership to have them check it out and see what the problem is. i have an '07 acadia. as for your description of acceleration i completely understand what youre talking about. i dont know a lot about cars and when i experienced this the first couple of times i thought it was odd but i thought maybe it was just me. but now i see many, many people are having problems with their acadia. since i purchased the car in september 2011 i have received 2 letters from GM about recalls the first is to get my car to a local GM dealer for early wear of the timeing chain, because there was some issue with the computer system and people were waiting nearing 7000 miles before getting their next oil change because the computer kept telling people that there was 35% or whatever oil life left. the second recall letter i got was about the headlamps that need to be replaced. and just recently i received another letter about the timing chain issue and if i feel the timing chain and that there are still issues with it.
I really love the car just not the issues im hearing about. so far i havent really had any poblems, or atleast not as bad as whats written - but i am nervous.
i just wanted to contact you and let you know that you are not the only one that is experiencing the lag in acceleration especially on the highway.
#118 of 798 Re: Acadia Transmission problems [amyhill91]
Mar 21, 2012 (10:53 am)
I'm sorry to hear that your Acadia has left you feeling nervous! How did your dealership visit go yesterday?
GM Customer Service
#119 of 798 Acadia Transmission Issues
Mar 25, 2012 (6:26 am)
I wish I had heard about the transmission problems earlier, as I would have sold it and rid myself of a host of other problems. I bought a 2008 Acadia after owning Ford Explorers for 10 years with no problems what so ever. I liked everything about the Acadia and decided to switch to GMC. I had problems from day one with a leak in the sunroof, that they admitted was a design flaw and finally after 2 attempts corrected it. I had continual stabilitrac issues with the light coming on and having to again take it to the dealership to correct which they did. I have no issue with the dealership, as they handled every problem professionally and under warranty. At 125,000 miles the transmission died while 25 miles from home with a puddle of fluid under the car. I paid a tow truck to tow it to the dealership where they told me the tranny was blown with a hole in the case which caused the puddle of fluid. After a $4,000 transmission replacement, since it was out of warranty, I was informed that the following gaskets were shot, leaking and needing replacement: 1) rear main seal (why wasn't this replaced when they had the transmission out!), 2) valve cover gaskets, 3) oil pan gasket, 4) timing cover gasket, all of which would cost another $4,000 to replace. I'm a fleet buyer and have never had serious vehicle problems like this at only 125,000 miles. Not sure what I'm going to do at this point, but the thought of replacing it with another Acadia will never happen. I'll probably go back to a Ford product that I never had a problem with.
#120 of 798 Re: Acadia Transmission Issues [danb10]
Mar 26, 2012 (6:16 am)
I'm sorry to read about the difficulties you've encountered with your Acadia. If we can work with you to explore any available options, please send us an email at socialmediagm.com (include your name and Edmunds username, phone and address, last 8 of your VIN and current mileage, and the name of your dealership). My coworker Christina, who answers inbound emails from the forum, will assist further.
All the best,
GM Customer Service
#121 of 798 Acadia is gone...
Mar 26, 2012 (6:18 am)
I gave up on the 08 Acadia. I have never felt so unsure about a vehicle and ultimately didn't want to put my family in that vehicle everyday. It was mentioned briefly when I purchased it used from a GMC dealer that it had recently had a transmission 'update'. Forty days after we get it the transmission won't shift. It ended up being a TCM module but shifted like crap afterward and I was told that that's the way they drive. What a P.O.S. Took a big hit but traded for a 2012 CX-9 and really like it. I might give GM a shot in another 20 years. That's how long it took to get over the Z-24 I got burned on last time I took a chance.
#122 of 798 Re: Acadia is gone... [rjheard]
Mar 26, 2012 (11:09 am)
I'm sorry that the Acadia wasn't a satisfactory vehicle for you. I hope that your CX-9 will be a better fit!
All the best,
GM Customer Service
#123 of 798 GMC Acadia Transmission
Mar 26, 2012 (12:38 pm)
We bought our 2008 Acadia 1 year ago with 32,000 miles on it. We just over 42,000 miles and were just told today that we need a new transmission! REALLY? I am so angry at GMC and we plan to fight this! It looks like we are not the only ones in this position and I am wondering why GMC has NEVER recalled these cars?? I am worried that is just the begining of our problems and we can't afford re-occuring work done on our car. Has anyone had luck with GMC paying for a new transmission? What about recalls?
#124 of 798 Re: GMC Acadia Transmission [shoffman1]
Mar 26, 2012 (9:18 pm)
The repair should not cost you anything because the powertrain warranty is 5 years or 100k miles. Good luck.